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Online eFile Tax Return Rejection Codes

eFile.com Tax Ideas

If your online efile tax return was rejected, don't worry, since a rejection of an efile completed online tax return usually requires only a small correction.

Please sign back into your tax return and follow the instructions on what to do to correct your online tax return. Once you have completed the correction, please efile your tax return again (no extra charges apply).

For eFile Federal related tax return corrections or rejections notices please click here.


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Problem: The IRS has rejected your return - not eFile.com - because the primary SSN or Taxpayer Identification Number (TIN) - or one of your Dependent's SSN, TIN - on the federal return is incorrect OR has already been used on a filed return with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Scroll down and make the necessary correction of updating your and/or Dependent's SSN or TIN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the date of birth you entered for yourself, spouse or dependent does not match what the IRS has in their records.

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address on the left side menu of your account screen, and check your date of birth and/or spouse's date of birth if needed. Correct any dates of birth and save your changes. If you need to correct your dependent's date of birth, go to your Child or Dependent screen for that dependent, correct the date of birth there, and save your changes. Click File on the left side of your account screen and follow all the on-screen prompts to re-efile your return(s) at no extra charge. However, if you entered the information correctly and you still get rejected the issue is with the IRS.

  • Either call the IRS now 1-800-829-1040 and ask about your birth date.
  • Contact Social Security and see if the issue with the  birth date is with them as they share data with the IRS: Social Security Administration.

If the IRS can not correct this now, please sign back into your eFile.com return and click on "My Return"  There download the PDF file and then, PRINT, SIGN and MAIL your federal return to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.

You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail since they may need to correct their records.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because a dependent on your return has already been claimed by another person OR the dependent filed their own return and did not indicate that they can be claimed as a dependent on another person's return.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Federal Taxes on the left side menu in your account, then your Child or Dependent screen. You can then verify that the dependent information is correct and/or remove the dependent that cannot be claimed. Also, this does not necessarily mean someone had the right to claim the dependent. If this is the case, you will need to PRINT your return from your account, sign it, and Mail it to the IRS because the IRS efile system will reject your return as it is now until the other return is amended. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency.

If you think the SSN of the dependent in question might have been used fraudulently please learn more here: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because you are under the age of 16 and/or have never filed a tax return.

Solution: Since the IRS is not allowing your return to be electronically filed, please sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu of your account, and verify the date of birth entered. Make any corrections and save them, then click File on the left side of your account screen and follow all the on-screen prompts to re-efile your return at no extra charge. However, if the date of birth is correct, you must PRINT your return from your account, sign it, and MAIL it to the IRS because the IRS does not allow returns from taxpayers under the age of 16 to be efiled if this is their first returns. The IRS will allow you to efile your return next year. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail since they may need to correct their records. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because for certain reasons, it cannot be electronically filed. Do not worry; it doesn't mean that there is anything wrong with your return. In some cases, the IRS requests that a return must be paper-filed instead of efiled.

Solution: Since the IRS is not allowing your return to be electronically filed, sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click My Account on the top of your account screen, and click on your return PDF link to download and print your return. Sign your return and mail it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Name OR Social Security Number (SSN) you entered for your spouse does not match what the IRS has in their records. The IRS receives this information from the Social Security Administration (SSA).

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu in your account, scroll down to Spouse SSN and verify if it is correct. Please be sure to make any corrections and save them. Click File on the left side of your account screen and follow all the on-screen prompts to re-efile your return(s) at no extra charge. However, if you entered the information correctly, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail since they may need to correct their records. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State Tax Agency has rejected your State Tax Return - not eFile.com - because you efiled it with your Federal Tax Return, and the IRS rejected your Federal Return. State returns cannot be accepted until Federal Returns are accepted by the IRS first.

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click File on the left side menu of your account screen, and follow all the on-screen prompts to re-efile your State Return (and your Federal return, if you have not done so yet) at no extra charge. If you need to add any State forms, click on State Taxes on the left. If your State Return keeps getting rejected for any reason, please PRINT your return from your account, sign it, and MAIL it to the state tax agency. Make sure you have it postmarked by your state tax agency's deadline (see state deadlines at https://www.efile.com/states/) so it's considered filed on time. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the IRS is requiring you to Print and Mail your Tax Return instead of e-filing it. Your AGI has been rejected multiple times while attempting to efile your Tax Return.

Solution: Let us help you turn this into an IRS acceptance. Please sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click My Account on the top of your account screen, and click on the link to DOWNLOAD and PRINT your return, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail since they may need to correct their records. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return - not eFile.com - because the prior-year Adjusted Gross Income - AGI - you entered on your Tax Return does not match IRS AGI records, or you checked that you did not file a return the prior tax year.

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: click File on the left side menu, and follow the on-screen prompts until you reach the screen asking you if you filed a tax return last year. Select Yes, click the green Continue button, and enter the correct AGI as listed on your last year's Tax Return in the box on the next screen.

You can find your previous year AGI for 2018 on line 7 of the Form 1040. To find your AGI, visit this link: https://www.efile.com/adjusted-gross-income-or-agi/. Follow the rest of the on-screen prompts to re-efile your return at no extra charge.

You can also get a previous year tax return transcript online for free to compare your AGI with that of the IRS: https://www.efile.com/tax-return/copy-tax-return/

If you cannot locate your prior-year AGI or your return keeps getting rejected over and over by the IRS for any reason or even if you are 100% certain the AGI entered is correct, please PRINT your return(s) from your account, sign them, and MAIL it to the IRS and/or state tax agency as the AGI is not required for verification on paper returns. Make sure to get it postmarked before April 15. Find the correct mailing address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Your AGI will be stored conveniently for you in your eFile.com account under My Account once you have eFiled and the IRS has accepted this tax year's income tax return. 

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Name or Social Security Number (SSN) entered for yourself does not match what the IRS has in their records. The IRS receives this information for the Social Security Administration (SSA).

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu of your account screen, and check your name and/or SSN. Correct any information and save your changes. Click File on the left side of your account screen and follow all the on-screen prompts to re-efile your return(s) at no extra charge. However, if you entered the information correctly, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and and discuss your tax return in more detail since they may need to correct their records. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Employer Identification Number (EIN) you entered from a W-2 does not match the number that the IRS has for this employer. Either you entered the number incorrectly from the W-2 OR the employer provided an incorrect EIN to you.

Solution: Let us help you turn this into an IRS acceptance.  Please sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click Federal Taxes/Review on the left side menu in your account, click the "I'd like to see all federal forms" link, and click the name of your W-2 screen(s). On your W-2 screen(s), double check the EIN number, make any corrections, and save your changes. Then click File on the left side menu and follow all the on-screen prompts to re-efile your federal and state returns at no extra charge. If you have already done this and are still getting the same rejection message from the IRS, contact your employer and ask them to verify the EIN. If you still cannot correct and re-efile your return for any reason, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and and discuss your tax return in more detail. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because you did not enter a valid Identity Protection Personal Identification Number - IP PIN - on your efiled return. The IP PIN is a 6-digit number assigned by the IRS, or requested by eligible taxpayers, to taxpayers who had their identities stolen to file fraudulent tax returns It provides an extra layer of protection on an efiled return and helps to prevent the misuse of their Social Security Numbers on fraudulent Federal Income Tax Returns.                                                       

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click File on the left side of your account screen and follow all the on-screen prompts until you reach the screen asking you if you received an IP PIN. Answer Yes and enter your IP PIN in the box on the next screen. If you do not already have it, you can retrieve your IP PIN in the letter the IRS mailed to you or obtain it here: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin. Follow the rest of the on-screen prompts to re-efile your return(s) at no extra charge. However, if you cannot find your IP PIN, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because another taxpayer has claimed you on their tax return and that return is accepted. This happens many times if a child/student files a return but is claimed as a dependent on his or her parent return. Or, if Form 1040, - Primary Claim As Dependent - is not checked, then the Primary SSN can not be the same as a Dependent SSN on another return.

Solution: Let's fix this so your IRS return will be accepted. Please sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu in your account, and select the "Yes" option reporting that someone can claim you as a dependent. Click the green "Save" button at the bottom to save your changes. If you cannot be claimed as a dependent, this does not necessarily mean they had the right to claim you as a dependent. Please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IL State Tax Agency - not eFile.com - rejected your IL State Tax Return because your IL signature for yourself and/or your spouse does not match the IL Department of Revenue's records.

Solution: Let us help you turn this into an IL state acceptance.

Please sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click File on the left side menu in your account, and follow all the on-screen prompts until you reach the screen asking for your IL signature. You can enter one of three options for your IL signature: 1) Your 2018 AGI on your IL return, 2) Your 8-digit IL PIN, which you can obtain from the tax agency website here: https://www.revenue.state.il.us/app/pini/servlet/PINInquiry or 3) Your IL driver's license or state ID number. If you do not have any of this information, you can not eFile your return and thus, PRINT your return from your account, sign it, and MAIL it to the IL State Tax Agency. The address is on the form or check hereContact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because your SSN is already on another Tax Return, and that return has been accepted by the IRS.

Solution: Let us help you turn this into an IRS acceptance. Please sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu in your account, and correct the SSN on that screen. Click the green "Save" button at the bottom to save your changes. If you entered your SSN correctly, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because your dependent's SSN was already used on another Tax Return as a Primary Taxpayer or Spouse, and that return has been accepted. Only one return with the same SSN will be accepted.

Solution: Sign into your eFile.com account, click Federal Taxes/Review on the left side menu in your account, click the "I'd like to see all federal forms" link, click the Child or Other Dependent screen, correct the SSN on that screen, and click the green "Save" button at the bottom to save your changes. If the SSN is correct, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Then, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

 

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because you must add Form 8862 to claim the Earned Income Tax Credit since you were not allowed to claim the credit in a previous Tax Year.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click the "I'd like to see all federal forms" link, click the Child or Other Dependent screen, click the link to see all your forms you've completed, click the "Add form" button next to the Information To Claim Refundable Credits After Disallowance result, complete the screen, and click the green "Save" button at the bottom to save your changes. In the event that you cannor or do not want to re-efile your return, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Then, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of California - not eFile.com - rejected your California Income Tax Return the SSN of the primary or spouse has been used on an accepted CA tax return.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, and check all your SSN entries. If you don't see an error do not submit or re-efile your CA return. Please PRINT your CA return from your account, sign it, and MAIL it to the State of CA.  Visit the CA state page for more detail.  Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The Spouse AGI - Adjusted Gross Income - you entered on your Tax Return does not match IRS AGI records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and enter your spouse's correct AGI as listed on your or her last year's Tax Return. If your spouse did not file a return in the previous year enter "0" for her AGI.  Visit this link https://www.efile.com/adjusted-gross-income-or-agi/ to find your spouse's AGI. If you cannot locate it, please Print and Mail your current eFile.com tax return to the IRS and get it postmarked before April 15 as the AGI is not required for verification on paper returns. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The AGI - Adjusted Gross Income - you entered on your Tax Return or Extension doesn't match IRS AGI records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, enter your correct AGI as listed on your last year's Tax Return, and re-efile your return at no extra charge. Visit https://www.efile.com/adjusted-gross-income-or-agi/  to find your previous AGI. You an also get a tax transcript with the previous year AGI here: https://www.efile.com/transcripts/

If you keep getting rejected even if your AGI is entered correctly, then sign in to your account and click on "My Account" There download and the print, sign and mail in your tax return or tax extension  to the IRS and get it postmarked before Tax Day as the AGI is not required for verification on paper returns.

Mailing address for returns is here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Mailing address for the tax extension form 4686 is on the form: https://www.efile.com/tax-form/form-4868.pdf

Contact us here for further assistance on this.

Problem: The IRS - not eFile.com - has rejected your return because the Social Security Number (SSN) you entered for your dependent doesn't match what the IRS has in their records from the Social Security Administration (SSA).

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Federal Taxes/Review on the left side menu in your account, click the "I'd like to see all federal forms" link, click the Child or Other Dependent screen, correct the SSN on that screen, and click the green "Save" button at the bottom to save your changes. If the SSN is correct, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Then, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail. Contact us with further questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - has rejected your return because your date of birth does not match what the IRS has in their records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions to correct it. Make the necessary corrections and re-efile your federal and state returns for free.

If you keep getting rejected the issue most likely is then on the IRS side. At this point you please click on "My Account" and download the PDF file of the tax year in question. Then, print, sign and mail in your return.

Here are the addresses based on the address on your return:

https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

You might then want to follow up with either the Social Security Administration.

Or, call the IRS at: 1-800-829-1040

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return because IRS records show that your SSN belongs to a deceased taxpayer.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/signin, click on Name and Address on the left side of your account screen, and review your SSN to see that you entered it correctly. If it's incorrect, correct it and save your changes. Then, click File on the left side of your account screen and follow all the on-screen prompts to re-efile your federal and state returns for Free. However, if the SSN is correct, please PRINT your returns from your account, sign them, and MAIL them to the IRS and state tax agency. Find the correct mailing address to use for your federal return at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. The mailing address for your state return can be found on your return PDF or by finding your state at https://www.efile.com/states/. You might then want to follow up with either the Social Security Administration and/or contact the IRS at 1-800-829-1040 to discuss your tax return in more detail. Contact us if you have further questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your return because the Identity Protection Personal Identification Number (IP PIN) you entered doesn't match IRS records.

Solution:  Get a new and free IP PIN here online: 

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

Once you have this new IP PIN sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on File and proceed through the check out and efile process again and enter your IP PIN on the appropriate screen and re-efile your federal and state returns at no charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your return because your spouse's date of birth doesn't match the IRS records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on Name and Address on the left side of your account screen, and review your spouse date of birth. If it's incorrect, correct it and save your changes. Then, cilck File on the right side of your account screen and follow all the on-screen prompts to re-eFile your federal and/or state returns at no additional charge. However, if you entered it correctly, you need to print your return(s) from your account, sign it, and mail the return(s) to the IRS and/or state tax agency. Contact Social Security and see if the issue with the birth date is with them as they share data with the IRS: Social Security Administration. You should also call the IRS at 1-800-829-1040 and ask about your spouse's birth date.

Contact us with questions here: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your tax return because you're required to submit a First Time Homebuyer Installment Payment with your return.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions to correct it. Re-efile your federal and state returns for Free. Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return because your SSN is listed on an accepted Married Filing Separately tax return as the spouse.

Solution: Log into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on Name and Address on the left side of your eFile.com account screen, and correct your SSN. Then, click File on the left and re-efile your federal and state returns for Free. If the SSN is correct, you will need to print your returns from your account, sign them, and mail them to the IRS. Find the corrrect federal return mailing address at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may also need to call the IRS support line at 1-800-829-1040 to inform them of this issue and ask them how to proceed. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because your SSN is listed on an accepted Married Filing Jointly tax return (or a Head of Household return with the spouse exemption claimed) as the spouse.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and click on Name & Address on the green section on the left. Then on the right side verify all SSN numbers. If they are correct, and you or your spouse were not listed on another return please visit this page about Identity Theft

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because A Payer Federal ID or EIN number you entered from your 1099-R form doesn't match IRS records.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and click on "My Return" on the green section in the upper left and read the instruction message on the right: Then click on Federal Taxes and Income on the left. On the right of that page you will find your 1099 entry(ies) at the bottom. Click on them and verify the Payer or EIN number.

Once completed checkout again and re-efile at no charge.

If you are not sure what to do, please contact us with your questions: https://www.efile.com/tax-service/contact/efile-contact/

e1
STATES

Your Tax Return needs a correction.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS and/or state rejected your tax return, which you must corrected and re-efile so it can be accepted.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions on the right side of your screen to correct it. Re-efile your federal and state returns at no additional charges.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: According to IRS records, you've had the Earned Income Credit disallowed in a prior year. That means you'll need to add Information To Claim Refundable Credits After Dis-allowance to your return.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions on the right side of your screen: Click on the green button "Add Information To Claim Refundable Credits After Disallowance" on that page. Complete the form and re-efile your federal and state returns at no extra charge.

Contact us here for further help: https://www.efile.com/tax-service/

1. Please sign in to your eFile.com account: https://mytaxes.efile.com/1040/SignIn/

2. Check the message regarding your George State Return on the right side of your page.

3. Contact us for further help: https://www.efile.com/tax-service/contact/efile-contact/

 

Problem: The IRS rejected - not eFile.com - your tax return because the SSN and birth year of one or more dependents does not match the data of the IRS e-File database. 

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on My Return and follow the instructions on the right side to correct this. Re-efile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected - not eFile.com - your tax return because the Identity Protection Personal Identification Number IP PIN you entered was not valid.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on File and follow the steps on the screen and verify/correct the Dependent/Qualifying Person Identity Protection Personal Identification Number IP PIN before you re-eFile your federal and state returns at no additional charge.

The Identity Protection PIN (IP PIN) is a PIN either assigned by the IRS or requested by the taxpayer, to victims of attempted identity theft, and the number is different from your prior-year AGI (to verify your identity with the IRS). The IP PIN is 6 digits, and it is sent to you in a letter from the IRS.

If your IP PIN is not correct please get a new IP PIN online via the IRS website here:

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

Once you have the new IP PIN enter it on your eFile.com return and re-efile at not charge. If you keep getting rejected then you have to paper file - download the PDF from My Account on eFile.com and print, sign and mail in your return. Also include a copy of your W-2, 1099 forms. It will unfortunately take longer to process your return.

Here is the mailing address for the IRS: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Find the mailing address for the State here: https://www.efile.com/states/

Contact us if you have questions.

 

Problem: The IRS rejected - not eFile.com - your tax return because of your medical expenses entered.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on My Return and follow the instructions. As of Jan. 1, 2019, for your 2019 return, you can only deduct the amount of the total un-reimbursed allowable medical care expenses for the 2019 tax year that exceeds 7.5% of your adjusted gross income: https://www.efile.com/medical-deductions/

Make the correction and re-efile your federal and state returns at no additional charge.

Contact us if you have questions: https://www.efile.com/tax-service/contact/efile-contact/

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on My Return and follow the instructions on the right side to correct this. Re-efile your state and/or federal returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

 

e2
STATES

Problem: Your Return was rejected due to an unexpected error.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-eFile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left and check for the message on the lower right side.

Please contact us as soon as possible so we can assist you with your Tax Return.

 

Problem: Your California Tax Return needs some corrections.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-eFile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left and check for the message on the lower right side.

Please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because you must add Form 8862 to claim the Child Tax Credit or other dependent/additional child tax credit since you were not allowed to claim the credit in a previous Tax Year.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions to correct it. Re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your return because the Identity Protection Personal Identification Number (IP PIN) you entered for your spouse doesn't match IRS records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on File and proceed through the check out and efile process again and enter your spouse's IP PIN on the appropriate screen and re-efile your federal and state returns for Free. 

You can retrieve your IP PIN here: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin.  Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Oregon - not eFile.com - rejected your return because the totals on Schedule OR-A are not correct.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on File and proceed through the check out and efile process again and correct Oregon Schedule OR-A (must match what you entered on 40, 40N or 40P). and re-efile your federal and/or Oregon state return at no additonal charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Oregon - not eFile.com - rejected your return because the Oregon Signature Checkbox is missing.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return in the upper left. There you will see additional information on the right side.

Click on File on the left side and add the Oregon Signature Checkbox and re-efile your federal and/or Oregon state returns again at no additional charge. 

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of California - not eFile.com - rejected your return because there is problem with Schedule CA 540.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/. Click on My Return in the upper left for more detailed information on the lower right side on how to correct this:

Schedule CA (540, Part II or 540NR, Part III), Line 8d, column (A), (B) and (C) [MortgageInsurancePremiums] must be equal to zero if present.

Schedule CA (540, Part II or 540NR, Part III), Line 8d, column (A), (B) and (C) [MortgageInsurancePremiums] must be equal to zero if present.

Schedule CA (540, Part II or 540NR, Part III), Line 10, column (B) [TotalInterestPaid] must equal to Line 9 [InvestmentInterest].

Click on File on the left side and go through the checkout again. After you have made the correction you can re-eFile your Returns at no additional charge as often as needed.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

 

Problem: The Illinois State - not eFile.com - has rejected the secondary taxpayer driver license signature field must be exactly has shown on record.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return, and follow the instructions on the right side to correct this. You can either correct the spouse's Illinois driver's license/state ID information or use a different signature verification method on your Illinois return (follow the Try This First instructions in this article for the spouse). Note: If the spouse didn't file an Illinois return in 2014 and 2015, his or her Illinois driver's license/state ID is the only signature verification method available to them. If they don't have this, you'll be filing a paper return this year. Next year, however, you should be able to e-file.

After that you can re-eFile your federal and state returns at no additional charge.

Contact us for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because your spouse is required to submit a First Time Homebuyer Installment Payment with your return.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side to correct this.

Then re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because your dependent's SSN and date of birth on Schedule EIC doesn't match IRS records. Please correct either the SSN or birthdate.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side to correct this.

Then re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because you checked the box indicating that your dependent qualifies for the Child Tax Credit, but the dependent is 17 or older. 

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side and correct this.

Then re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because your name and SSN doesn't match IRS records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/. Click Name and Address on the left side of your account screen and review your name and SSN. If the information is entered incorrectly, correct it and save your changes. Then re-eFile your federal and state returns at no additional charge. However, if it's entered correctly, print your return(s) from your account, sign it, and mail it to the IRS and/or state tax agency. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Contact Social Security and see if the issue with the SSN and/or name is with them as they share data with the IRS: Social Security Administration. You may also need to call IRS taxpayer assistance at 1-800-829-1040. 

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your return because Form 8862 needs to be added to the Tax Return in order to claim the American Opportunity Tax Credit.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Review ->  I'd like to see all federal forms -> Search for form 8862. Complete this form and re-efile your federal and state returns at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because the SSN on Form 8863 Education Credits (American Opportunity and Lifetime Learning Credits) - for Line 20 - Student Name - and Line 21 - the Student SSN does not match the IRS e-File database and records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side to correct this. Then click on the left side on Review ->  I'd like to see all federal forms -> Search for form 8863. Make the correction and then re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Illinois - not eFile.com - rejected your return because the IL Tax Return data you entered does not match that data the IL database shows e.g. Names etc. SSN, Signature etc.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click State Taxes on the left side and then the link-> I'd like to see all my state forms. Go through your State Tax Forms and make sure the data there matches that of the IL Driver license data on file.

Your Illinois PIN is a number assigned to you by the state of IL for electronic filing of your return. You must have this number in order to e-file with the state of Illinois.

The IL drivers license information provided as your Illinois Electronic Signature did not match what is on record with the Illinois Department of Motor Vehicles.

Make sure your entries match exactly what is printed on your Illinois drivers license.

Select the State Section from the left menu and take the following steps:  

Select Edit
Select Enter Myself
Select E-filing Information
Select I have e-filed less than three years worth of tax returns with Illinois.
Make the appropriate updates and click Continue until you exit the state return to save the updated information.

Resubmit your Illinois return through eFile.com at no charge.

Complete this form and re-efile your federal and state returns at no additional charge. Note: If IL is not accepting returns yet, please wait and re-eFile later.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Your Tax Return needs a correction as it was rejected the the state of Minnesota, due to a duplicate filing of an SSN. The primary taxpayer either filed already as primary or spouse a return in Minnesota.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

932
AZ

Problem: The IRS has rejected your return - not eFile.com - because one your dependents has already been claimed for the Child Car Tax Credit on another IRS tax return that has been a filed with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance.

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on Federal Taxes and Dependents on the left side menu. Make sure the information you enterd is correct.

Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free.

If you think you qualify to claim the Child Care Credit for the dependent please check here:

https://www.efile.com/tax-credit/dependent-care-tax-credit/

You can do this as often as it takes to get accepted. However, should you have all the dependent information correctly and you think only you are entitled to claim this credit go to MY Account in the upper right and PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN or Taxpayer Identification Number (TIN) - has already been used on antoher tax return filed with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Scroll down and make the necessary correction of updating your and/or Dependent's SSN or TIN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ .

If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS - not eFile.com - rejected your tax return because the IP PIN - Identity Protection Personal Identification Number (IP PIN) - you entered for your dependent doesn't match IRS records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side and correct this.

The Identity Protection PIN (IP PIN) is a PIN either assigned by the IRS or requested by the taxpayer, to victims of attempted identity theft, and the number is different from your prior-year AGI (to verify your identity with the IRS). The IP PIN is 6 digits, and it is sent to you in a letter from the IRS. Alternatively you can obtain your IP PIN online via the IRS website here:

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

If you cannot find your IP PIN, then you have to paper file, and it will unfortunately take longer to process your return.

Then re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return - not eFile.com - because a Dependent's SSN has either already been used on a filed return with the IRS or is incorrect. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance.

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on Federal Taxes and Dependents.

Scroll down and make the necessary correction of updating your and/or Dependent's SSN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail.

If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Your Tax Return needs a correction as if was rejected by the IRS - not eFile.com.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. The IRS database indicates a First Time Homebuyer Installment Payment is due for the Primary SSN.  Click on Federal Taxes -> Review on the green columnn on the left side. Then on the right side click on "I'd like to see all federal forms" . Enter and search in the Federal Forms box "5405" and click on "+ Add form". Plus, include the amount on schedule 2 (Form 1040). Form 5405 needs to be included with your return. Then continue to check out and re-filed again at no charge.

Or,  review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Your Tax Return needs a correction as if was rejected by the State of California - not eFile.com.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. Click on States Taxes or Review on the left and make the necessary changes.  Then re-eFile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS has rejected your return - not eFile.com - the taxpayer identification number (TIN) for the primary taxpayer has already been used on a return filed with the IRS. In most cases, the taxpayer's social security number (SSN) was entered incorrectly.

Solution: Let us help you turn this into an IRS acceptance.

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on Names & Addresses.

Scroll down and make the necessary correction of updating Social Security Number and taxpayer identification number TIN.  Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail.

If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

857
NM

Problem: The state of NM rejected your State Tax Return - not eFile.com - because of your NM PIT-B Form: PIT-B - Worksheet for Apportionment of Business/Farm. When you select one of the special method elections or enter an effective date for the election, you must enter your property, payroll and sales for everywhere.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click "State Taxes" on the left side. Review your NM Form PIT-B. If you did not intend to select the special method selection, remove your entry from the date or check boxes but leave the form on your return for your business.

Continue through the eFile process again. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The state of WI rejected your State Tax Return - not eFile.com - because you indicated on your State return higher estimate tax payments then are in your account.

Solution: Check your estimate payments here: https://ww2.revenue.wi.gov/PaymentInquiry/request.html

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click "State Taxes" on the left side and continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your Federal Tax Return - not eFile.com - because your EIN or Employer Identification Number on one of your W-2s is issued after the tax year.

Solution: Contact your employer and ask for the correct EIN for the current tax year you are filing.

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click on Federal Taxes and Income and update the EIN for the W-2 in question and continue with your re-eFile process. You can re-eFile your return at no additional charge as often as needed.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Social Security Number you provided can not be the same as another qualifying child on a previously accepted tax return this year. Did your spouse or previous spouse claim the same dependent?

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click on Federal Taxes and Name & Address or Dependent and correct the SSN. If the SSN is correct and you wish to dispute the claim of the dependent please go "My Account" on eFile.com and Print, Download, Sign and Mail your tax return to the IRS and/or State. Then read this here to dispute the claim of the dependent:

https://www.efile.com/claiming-a-dependent-on-a-tax-return/

If you can correct the SSN do that and continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of California ejected your Federal Tax Return - not eFile.com - because Schedule CA 540 has missing information. 

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on State Taxes on the left review all your CA Form 540 Part I or 540NR entries. Plus, read the instructions on the right side of your page.

Once you corrected this, continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the IRS eFile database indicates a First-Time Homebuyer Installment Payment is due for the Spouse SSN.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and review the First-Time Homebuyer installment payment entry. Include an amount on Schedule 2 and add Form 5405 if required. Click on Review on the left side and search for Federal Forms on the right.

Once you corrected this, continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because you can not claim the Earned Income Tax Credit or EIC. The EIC Amount on your return must be Zero "0" if an amount is selected. 

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and review all your entries. Read the instructions on the right side of your page.

Once you corrected this, continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Employer Identification Number or EIN on the W-2G - Gambling - is incorrect and does not match the IRS database. 

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click on Federal Taxes and Income the EIN or Employer Identification Number on the W-2G.

Once the EIN is corrected continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of WI rejected your State Income Tax Return - not eFile.com - because the Amount of Sales and Use Tax due is zero or blank. 

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click on State Taxes and WI. Please check the certify box for WI Sales and Use Tax if no Sales or Use tax is due.

Once this is corrected continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - eFile.com - rejected your Tax Return because Primary Date of Death of a spouse or taxpayer has a value in the IRS database, that must match the current Tax Year. Rejection Code IND-531-01

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter correct primary date of death. The date must be in the current Tax Year not a prior Tax Year. If it is correct have the surviving spouse contact the Social Security Administration at 1-800-772-1213 to correct the Social Security Administration records. This process can take up to two weeks for the information to be updated in the IRS database.

Once the date of death has been corrected continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it might take.

Alternatively, go to "My Account" in eFile.com and download, sign, print and paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

901
AZ

Problem: The IRS rejected your Federal Tax Return, thus your AZ return was rejected. This is not done by eFile.com but by the IRS/State because the Social Security Number that was entered for the primary taxpayer has already been used on another tax return.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter the correct SSN. If the number is correct, did you or somebody else already file a return with your SSN? If the number is not correct, corrected it continue with your re-eFile process. You can re-eFile your return at no additional charge.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040 or State of Arizona Dep. of Revenue, Taxation.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return, thus your AZ return was rejected. This is not done by eFile.com but by the IRS/State because the Social Security Number that was entered for the primary taxpayer has already been used on another tax return.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter the correct SSN. If the number is correct, did you or somebody else already file a return with your SSN? If the number is not correct, corrected it continue with your re-eFile process. You can re-eFile your return at no additional charge.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040 or State of Arizona Dep. of Revenue, Taxation.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The state of Illinois - not eFile.com - rejected your IL state tax return. On your IL Form on Step 1 you did not enter the correct or valid IL county name.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click State Taxes on the left green side and review your IL return. Enter the correct county name and continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return because your spouse's SSN has been used on another previously e-Filed return with the IRS.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter verify your spouse's SSN. If the number is correct, did you or somebody else already file a return with your SSN? If the number is not correct, corrected it continue with your re-eFile process. You can re-eFile your return at no additional charge. If you are certain that your spouse's SSN is correct and that you or your spouse did not eFile another return with the same SSN you might have to mail in your return.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your Federal Tax Return because your spouse's SSN has been used as the Spouse SSN on another previously e-Filed federal return for the same tax year with the IRS.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter verify your spouse's SSN. If the number is correct, did you or somebody else already file a return with your SSN? If the number is not correct, corrected it continue with your re-eFile process. You can re-eFile your return at no additional charge. If you are certain that your spouse's SSN is correct and that you or your spouse did not eFile another return with the same SSN you might have to mail in your return.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because your Tax Withholding Amount must be less than the sum of Income.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Federal Taxes and Income and check all the income sections and their respective tax withholding amounts. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Massachusetts rejected your State Return - not eFile.com, due to an unexpected error.

Solution:

Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin and click on My Return in the upper left.

Then check the right page for more details or contact us with this issue: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Maryland - not eFile.com rejected your Maryland Tax Return because for a secondary taxpayer the Date Birth is missing or is not checked to have Health Care Coverage.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click on Name & Address on the left and check the secondary tax payer Date of Birth. Or, check under Fedral Taxes on the left and Dependents.

Then, click on State Taxes and review the Maryland forms. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Connecticut - not eFile.com rejected your CT Tax Return because a state tax return for the tax year has already been accepted by CT.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and click on My Return in the upper right and find more information on the page on your right.

If you think all the Social Security Numbers you entered are correct you can either re-efile at not charge. If you keep getting rejected and you think all your information is correct go to My Account inside your eFile.com account and download the tax year pdf file. Then print, sign and mail in your CT state return and follow up with a phone call with the State of Connecticut.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

7221
IRS

Problem: The IRS - not eFile.com rejected your Federal Tax Return because the simple return to secure a stimulus payment got rejected.

Solution: On April 2, 2020, the US Treasury announced that Social Security recipients who are not typically required to file a tax return and did not file in 2018 or 2019 do not to need take an action nor need to file a 2018 or 2019 tax return, and will receive their payment directly to their bank account.

The IRS will use the information from your Form SSA-1099 or Form RRB-1099 to generate the payment, which will either be directly deposited into your bank account or sent to you via check in the mail. This includes senior citizens, Social Security recipients or SSI incl. people on SSDI and railroad retirees who are not otherwise required to file a tax return. Since the IRS does not have dependent information for this group of recipients, each person would receive $1,200 per person, without the additional amount for any dependents at this time.

Individuals who are not typically required to file and do not receive Social Security benefits but have low or no income or supplemental Social Security income can now prepare and eFile a Simple Tax return for free here on eFile.com to in order to be on file with the IRS for the stimulus check payment.

Instructions on how to prepare and eFile a Simple Return for free.

Sign-in to your eFile.com account

On the left side panel click "Name & Address" and enter your data, then continue to the "Federal Taxes" section. On the right side page at the top, you will see the link to eFile a simple tax return for free and continue from there.

Find out how the COVID-19 crisis might impact your 2019 Taxes. Calculate and estimate your CARES ACT Stimulus payment amount you might receive from the government.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return. This is not done by eFile.com but by the IRS/State because the Bank Transit Number or Routing Number that was entered appears invalid.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click My Return and then Review on the left. Click Continue or File Now. Once you get to the bank information page check the bank routing or routing transit number. If the number is not correct, correct it continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return Extension because the Spouse's prior year Adjusted Gross Income - AGI - or PIN is incorrect.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click on My Return and continue the checkout. Once you reach the AGI or PIN section make sure you entered the correct AGI or PIN. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of North Dakota - not eFile.com rejected your North Dakota Tax Return because the requested date ifor your electronic payments is outside the valid date range.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click on State Taxes on the left.

Then, click on State Taxes and review the North Dakota forms. Once you have corrected this electronic payment date and/or amount and continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Pennsylvania - not eFile.com rejected your PA Tax Return because the Primary Social Security Number has been used in a Tax Return and not as a tax amendment.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click on Name & Address on the left and check the primary tax payer's SSN.

Then, click on State Taxes and review the Pennsylvania forms. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because the Spouse SSN entered is locked because the individual has deceased.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Names & Address and check the spouse's SSN. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because the Zip Code entered under Name & Address.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Names & Address and check the Zip code(s) entered. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because the Spouse Identification Protection Personal Identification or IP-PIN entered is not correct and does not match IRS records.

Solution: 1. Click and get a new IP PIN here: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

2. Then sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and enter the new spouse IP PIN during checkout. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because a PIN related problem.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and click on "My Return" on the green section in the upper left and read the instruction message on the right: Be sure to include your signature PIN. Click File and follow back through the process to add this information.

If you are not sure what to do, please contact us with your questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because a return with Taxpayer Identification Number or TIN has already been processed by the IRS.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and to one of the following:

  • Click on Federal Taxes -> Income on the left green section. Under Wages-W2 check all the jobs and verify the EIN or Employer Identification number(s). And/or check the Other Income section and check the 1099 forms for the correct EIN or Payer ID number(s).
  • Click on Federal Taxes-> Review  on the left green section. Then on the right side click on the link I'd like to see all federal forms In case you had intended to prepare an amended -Form 1040X - or e-File a superseded return, make sure the proper data has been entered.
  • If the return is neither an amended nor a superseded return and the TIN is correct, then you must contact the IRS because another electronic return has already been filed using the same TIN: 1-800-829-1040.

If you made any correction you can re-efile your return at no additional charge until it got accepted.

In some cases the IRS rejects incorrectly. In that case go to My Account in eFile.com and download, sign, print paper file your return via mail to here:  https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because a return with Taxpayer Identification Number or TIN has already been processed by the IRS  or Superseded for 1120/1120S/1120-F/1041/1065.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and to one of the following:

  • Click on Federal Taxes -> Income on the left green section. Under Wages-W2 check all the jobs and verify the EIN or Employer Identification number(s). And/or check the Other Income section and check the 1099 forms for the correct EIN or Payer ID number(s).
  • Click on Federal Taxes-> Review  on the left green section. Then on the right side click on the link I'd like to see all federal forms In case you had intended to prepare an amended -Form 1040X - or e-File a superseded return, make sure the proper data has been entered.
  • If the return is neither an amended nor a superseded return and the TIN is correct, then you must contact the IRS because another electronic return has already been filed using the same TIN: 1-800-829-1040.

If you made any correction you can re-efile your return at no additional charge until it got accepted.

In some cases the IRS rejects incorrectly. In that case go to My Account in eFile.com and download, sign, print paper file your return via mail to here:  https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return - not eFile.com - because the return primary SSN or Taxpayer Identification Number (TIN) has already been used on a filed return with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Scroll down and make the necessary correction of updating your and/or Dependent's SSN or TIN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN can not be the same the primary SSN on another IRS return filed for this tax year.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check the primary SSN and make the necessary correction of updating the primary SSN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your primary SSN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN can not be the same the dependent SSN on another IRS return filed for this tax year.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. On the right side answer this question: Can you be claimed as a dependent by someone else?

Answer Yes here if somebody else e.g. a parent has claimed you as a dependent on their return. Save and Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have answered this with Yes and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because primary SSN can not be the same as the spouse SSN on another IRS return for the same tax year with the filing status Married filing separately.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check the filing status on top of the page on your right. Make any changes needed and save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, even after the filing status update ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN on this return can not be the same as the spouse SSN on another return filed for this tax year with filing status married joint or separate with the spouse exemption claimed.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check primary, spouse SSN and filing status on the right side page. Make necessary corrections of updating the SSNs or filing status. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your data correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, for the same reasons stated above, ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your tax return extension - not eFile.com - because the primary SSN on this return can not be the same as the primary SSN on another already filed and accepted IRS tax return extension.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check the primary SSN and make necessary corrections of updating the primary SSN. Save the changes, click Continue and follow the screen instruction to re-efile your IRS federal tax return extension for free. You can do this as often as it takes to get accepted. However, should you have entered your primary SSN correctly and you keep getting rejected for any reasons, PRINT your extension and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 discuss your tax return extension in more detail or file a tax return first. If the IRS does not accept your extension return, because an extension under the primary SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the spouse SSN on this return can not be the same as the primary SSN on another return filed for this tax year.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check the spouse SSN and make necessary corrections of updating the spouse SSN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your spouse SSN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under the spouse SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has accepted your return but Maryland has rejected your return - not eFile.com - because you must have filed the MD form 502 or Form 505 previously with the same SSN.

Solution: Let us help you turn this into a Maryland acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check your primary and spouse SSN and your current year tax records. If you or your spouse have already filed a MD return with form 502 or 505 with this same SSN. If you did, not need to do anything anymore here on eFile.com. If not, click on "My Account" in your eFile.com account and download the PDF for the current tax year and print and sign your MD return and MAIL it in.

The tax return mailing address address for a Form 502 or Form 505 filed with payment by check or money order is:

Comptroller of Maryland
Payment Processing
PO Box 8888
Annapolis, MD 21401-8888

Send all other returns, payments and other correspondence regarding your personal or business tax account(s) to:
Comptroller of Maryland
Revenue Administration Division
PO Box 549
Annapolis, MD 21411-0001

The following information on your correspondence will help us generate a quick response to your inquiry:
Individual Taxpayers
Please include your name, address, a contact number and the last four digits of Social Security number on all correspondence. Be sure to include your full Social Security number on tax returns.

Make checks and money orders payable to Comptroller of Maryland. We also recommend you include your Social Security number on your check or money order.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has has rejected your return - not eFile.com - because of an IRS database validation error.

Solution: Let us help you correct this problem. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click My Return in the upper left in the green menu section. his is an error message from the IRS tax return processing database and there is nothing to be corrected on your tax return.

Please just wait for at least one hour before you resubmit or re-efile your tax return at no charge. Click Continue at the bottom of the page and continue through checkout.

If the instructions are insufficient, please contact us immediately: Contact eFile.com Support so we can assist you with this.

Problem: The IRS has rejected your return - not eFile.com. Form 1065 line 5 has a value entered, thus Schedule F for Form 1040 must be present.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on "My Return" in the upper left.

On the right side page read the instructions on how to correct your return and then click continue and re-efile at no additional charge. You can re-efile as many times as needed to get it accepted.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has has rejected your return - not eFile.com - because of Form 1065 on your return.

Solution: Let us help you correct this problem. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click My Return in the upper left in the green menu section and read the instructions on the right side.

Click on the left side Federal Taxes and then Review and then on the right side I'd like to see all federal forms. Then enter the Form 1065 and search.

If the instructions are insufficient, please contact us immediately: Contact eFile.com Support so we can assist you with this.

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