Attention: Maybe as a result of the COVID-19 crisis during 2020, nearly 7 million 2019 Tax Returns have not been processed at the IRS as of February 2021.1) This might be why your 2020 returns got rejected even though you correctly entered your 2019 AGI. More details.
More on how to correct this below under Solution.
The number of 2020 Tax Return rejections by the IRS - not eFile.com - has increased this year over previous years, even though the 2019 Adjusted Gross Income amount was entered correctly by the filing taxpayer. For your information, your 2019 AGI is used as an identity verification method on your 2020 return, thus you need to match what the IRS has on their system - right or wrong - in order to get your 2020 return accepted. Follow the steps below to find a solution to get this 2019 AGI issue resolved.
Problem: The IRS has rejected your return - not eFile.com - because the 2019 Adjusted Gross Income - AGI - or self selected PIN you entered as an identification method on your 2020 Tax Return does not match IRS AGI records. Another reason, why your return got rejected could be because you entered the question on whether you filed a 2019 return incorrectly.
The IRS not eFile.com rejects returns, we are here to help you get this resolved.
2019 AGI Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: click File on the left side menu, and follow the on-screen prompts until you reach the screen asking you if you filed a 2019 tax return last year: select Yes or No. Then, click the green Continue button, and enter the correct 2019 AGI as listed on your 2019 Tax Return in the box on the next screen. In case you have done all this already and you still get rejected please read the following.
Here are three ways to locate your 2019 Adjusted Gross Income, AGI:
1) If you e-Filed your 2019 Tax Return on eFile.com, sign into your eFile.com account and View and/or download your PDF tax return file from the My Account page. Find your prior-year AGI on Line 8b of your 2019 Form 1040.
2) If you filed elsewhere and you do have a copy of your 2019 Tax Return, identify the exact form and line number for your AGI:
On Line 8b of IRS Form 1040 or
On Line 35 of IRS Form 1040NR
If you cannot locate your prior-year AGI or your return keeps getting rejected over and over by the IRS for any reason or even if you are 100% certain the AGI entered is correct:
Create a free IRS account and obtain a 2019 tax transcript.
Compare what the IRS has on file with what you have.
Attention: If you mail in your 2020 return be prepared that it might be a very long time until it's being processed due to a backlog of paper return processing. Thus, make sure you exhaust first all of the above options to be able to e-File your return.
If your mailing in is your only option, lease PRINT your return(s) from My Account, sign them, and MAIL it to the IRS and/or state tax agency as the AGI is not required for verification on paper returns. Attach copies of your W-2, 1099 etc. with you return. Do NOT mail your state return to the IRS but to the respective state agency.
Make sure to get it postmarked before April 15. Find the correct mailing address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/
Next year, your AGI will be stored conveniently for you in your eFile.com account under My Account.
1) Source: Feb. 20, 2021 Ways and Means Committee Report.