Online eFile Tax Return Rejection Codes

If your online efile tax return was rejected, don't worry, since a rejection of an efile completed online tax return usually requires only a small correction.

Please sign back into your tax return and follow the instructions on what to do to correct your online tax return. Once you have completed the correction, please efile your tax return again (no extra charges apply).

For eFile Federal related tax return corrections or rejections notices please click here.


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Problem: You have entered an Employer Identification Number (EIN) that does not match IRS Records. If your employer provided you with the wrong number on your W-2 please contact the employer for the correct number.

Solution: 1. Sign in to your eFile.com account.

2. Click the "Review" link on the left and scroll down to the "Show all forms I've completed" link. Click that link, then click the W-2 form link.

3. Check the EIN field to see if you entered it exactly as it appears on the W-2 you received from your employer. If it is, you should contact the employer and ask if they gave you an incorrect EIN.

4. If the EIN is correct, it must be an error in IRS records and you do not need to re-efile your return. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return by the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

5. After you have MAILED your tax return to the IRS, please call the IRS at 1-800-829-1040 to inform them about the issue and ask them how to proceed.

6. Contact an eFile.com Taxpert to assist you with any questions your might have.

Problem: Your return has been rejected because your name and Social Security Number (SSN) do not match IRS records. If the name and SSN you entered matches your Social Security card, you will need to contact the Social Security Administration at (800) 772-1213. 

Solution: 1. Sign in to your eFile.com account. 

2. Click "Name and Address" link on the left side of your account screen. 

3. Check your name and Social Security Number (SSN) on this screen.

4. If all names and SSNs are correct on your eFile.com tax return, no need to efile again, there may be an error in the IRS records. Do not worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return by Tax Day. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

5. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

7. Contact an eFile.com Taxpert to assist you with any questions your might have.

Problem: Your Illinois return has been rejected because you entered an invalid Illinois PIN, prior year AGI, prior year zip code or invalid driver's license information.

Solution: 1. Sign in to your eFile.com account.

2. Click "File" on the left side of your account screen and follow the on-screen prompts until you reach the "Sign your Illinois Return" screen.

3. Check that your Illinois PIN, prior-year Adjusted Gross Income (AGI), prior-year zip code, or driver's license information was entered correctly. 

4. If all information is correct on your state return, there's no need to efile again since the state tax agency may have an error in their records. Please PRINT and MAIL your state tax return before the tax return deadline. Click "My Account" on the top of your eFile.com account screen and you will find a PDF copy of your tax return. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

5. After you have MAILED your tax return to the state tax agency please contact the state tax agency at (800) 732-8866 or (217) 782-3336 (Mon.-Fri., 8 am-5 pm) to inform them of this issue and ask them how to proceed.

6. Contact an eFile.com Taxpert to assist you with any questions your might have.

Problem: The IRS has rejected your return because the primary SSN or Taxpayer Identification Number (TIN) - or one of your Dependent's SSN, TIN - on the federal return is incorrect OR has already been used on a filed return with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance. Sign in to your eFile.com account and click Name and Address on the left side menu. Scroll down and make the necessary correction of updating your and/or Dependent's SSN or TIN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/  If you have already filed a return and are trying to change, correct or amend it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS rejected your tax return because your Social Security Number (SSN) was used on another taxpayer's return claiming you as their spouse.

Solution: 1. Sign in to your eFile.com account. 

2. Click "Name and Address" on the left side of your account screen. 

3. Check all Social Security Numbers on this page including spouse and dependent SSNs.

4. If all SSNs are correct on your eFile.com tax return, ask your spouse if they already filed a joint return. If the answer is yes, no need to efile again. Please PRINT and MAIL your tax return before Tax Day. Click "My Account" on the top of your account screen and you will find a PDF copy of your tax return. Here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

5. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue and ask them how to proceed.

6. Contact an eFile.com Taxpert to assist you with any questions your might have.

Problem: The Security Administration's records indicate your Social Security Number (SSN) belongs to a deceased individual.

Solution: 1. Sign in to your eFile.com account. 

2. Click on the "Name and Address" link on the left side of your account screen.

3. Check your Social Security Number on this screen.

4. If your SSN is correct on your eFile.com tax return and the taxpayer is deceased, make sure that you indicated on the "Name and Address" screen that you're filing the return on the taxpayer's behalf. If you are the taxpayer and you are not deceased, no need to efile again, there may be an error in the IRS records. Don't worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, please PRINT and MAIL your tax return before Tax Day. Click "My Account" on the top of your account screen and you will find a PDF copy of your tax return. Here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

5. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

6. Contact an eFile.com Taxpert to assist you with any questions your might have.

Problem: When you filed your current year tax return, you answered that you did not file a return with the IRS last year. But IRS records show that you filed a return last year. You'll need to enter your Adjusted Gross Income (AGI) from last year's return on your current year return so the IRS accepts it. 

Solution: 1. Sign in to your efile.com account.

2. Click "File" on the left side of your account screen and follow the on-screen prompts until you reach the screen that asks you "Did you file a tax return with the Internal Revenue Service (IRS) last year?" Simply answer "Yes" and click "Continue."

3. Follow these instructions on how to locate and enter your prior-year AGI: Once you enter your prior-year AGI, click "Continue." If you do not know your AGI from last year and you do not have a copy of your last years return, you can use the IRS Get Transcript Online to immediately view your AGI from your prior year return. You can find information on how obtain a Copy of your Tax Return.

4. You will go to a screen asking if the IRS provided you with an Identity Protection PIN (IP PIN). Only answer "Yes" if you received one. Otherwise, answer "No" and you will not be asked to enter a 6-digit IP PIN.

5. You will be asked for an electronic signature PIN on the "Finish Signing Your Return" page, but this is a number you can make up on the spot and is not the same as the prior-year AGI you entered to identify yourself. This last PIN can be any five digits except "00000" or "12345" or all the same digits like "55555".

6. If you entered your AGI correctly, there may be an error in IRS records. Please PRINT and MAIL your tax return before the tax return deadline. Click "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

7. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform of the issue.

8. Contact an eFile.com Taxpert to assist you with any questions your might have.

Problem: The IRS expected you to enter an Identity Protection Personal Identification Number (IP PIN) on your tax return when you e-filed. Generally the IRS mails you a letter (called a CP01A notice) containing this IP PIN. You'll need to find your IP PIN, enter it on your return, and re-file it.

Solution: 1. Sign in to your eFile.com account.

2. Click "File" on the left side of the account screen and follow the on-screen prompts until you reach the screen that asks you if you filed a return with the IRS last year. Select "Yes" and click "Continue." If you answer "No", we will automatically enter a "0" for you as your prior-year AGI.

3. You will go to a screen where you can enter your prior-year AGI if you selected "Yes" in the previous step. Click "Continue."

4.  You will go to a screen asking if the IRS provided you with an Identity Protection PIN (IP PIN). Answer "Yes" and click "Continue."

5. Enter your 6-digit IP PIN (you can obtain it from your mailed CP01A notice or get your IP PIN on the IRS website) and click "Continue."

6. Follow the rest of the on-screen prompts to re-efile your return at no extra charge. 

7. If you do not have your IP PIN, please PRINT and MAIL your tax return before the tax return deadline. Click "My Account" and you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

8. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them of the issue. 

9. Contact an eFile.com Taxpert to assist you with any questions your might have.

1. Do not worry or panic- Sign in to your efile.com account. 

2. Click on the link "Name and Address" on the left side of the page.

3. Check all dates of birth on this page including spouse and dependent dates of birth.

4. If all dates of birth are correct on your efile.com tax return, no need to efile again, there may be an error in the IRS records. Do not worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return.

5. Please PRINT and MAIL your tax return before the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

1. Do not worry or panic- Sign in to your efile.com account. 

2. Click on the link "Name and Address" on the left side of the page.

3. Check all dates of birth on this page including spouse and dependent dates of birth.

4. If all dates of birth are correct on your efile.com tax return, no need to efile again, there may be an error in the IRS records. Do not worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return.

5. Please PRINT and MAIL your tax return before the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

7. Contact an efile.com Taxpert to assist you with any questions your might have.