Where is My Refund?   |   October 15 Deadline   |   Why eFile?

Online eFile Tax Return Rejection Codes

eFile.com Tax Ideas

If your Tax Return got rejected by the IRS or State search the rejection code below for detailed instructions on how to correct your tax return. Don't worry, since a rejection of an eFile completed online tax return usually requires only a small correction. You can then re-efile at no additional charge.

If you did not prepare and e-File your Tax Return through eFile.com search the rejection codes below as well. However, the instruction on how to correct your return might not match the site where you prepared or eFiled your Return. Contact us here at eFile.com for additional assistance.

Once you have searched your rejection code, please sign back into your tax return. You will see similar step by step instructions on how to correct your tax return on the right side of the page after sign in. Once you have completed the correction, click continue and eFile your tax return again at no extra charge.


    Clear   

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN or Taxpayer Identification Number (TIN) - or one of your Dependent's SSN, TIN - on the federal return is incorrect OR has already been used on a filed return with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Scroll down and make the necessary correction of updating your and/or Dependent's SSN or TIN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the date of birth you entered for yourself, spouse or dependent does not match what the IRS has in their records.

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address on the left side menu of your account screen, and check your date of birth and/or spouse's date of birth if needed. Correct any dates of birth and save your changes. If you need to correct your dependent's date of birth, go to your Child or Dependent screen for that dependent, correct the date of birth there, and save your changes. Click File on the left side of your account screen and follow all the on-screen prompts to re-efile your return(s) at no extra charge.

Attention: However, if you entered the information correctly and you still get rejected the issue is with the IRS.

If the IRS can not correct this now, please sign back into your eFile.com return and click on "My Return"  There download the PDF file and then, PRINT, SIGN and MAIL your federal return to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.

You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail since they may need to correct their records.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because a dependent on your return has already been claimed by another person OR the dependent filed their own return and did not indicate that they can be claimed as a dependent on another person's return.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Federal Taxes on the left side menu in your account, then your Child or Dependent screen. You can then verify that the dependent information is correct and/or remove the dependent that cannot be claimed. Also, this does not necessarily mean someone had the right to claim the dependent. If this is the case, you will need to PRINT your return from your account, sign it, and Mail it to the IRS because the IRS efile system will reject your return as it is now until the other return is amended. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency.

If you think the SSN of the dependent in question might have been used fraudulently please learn more here: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because you are under the age of 16 and/or have never filed a tax return.

Solution: Since the IRS is not allowing your return to be electronically filed, please sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu of your account, and verify the date of birth entered. Make any corrections and save them, then click File on the left side of your account screen and follow all the on-screen prompts to re-efile your return at no extra charge. However, if the date of birth is correct, you must PRINT your return from your account, sign it, and MAIL it to the IRS because the IRS does not allow returns from taxpayers under the age of 16 to be efiled if this is their first returns. The IRS will allow you to efile your return next year. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail since they may need to correct their records. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because for certain reasons, it cannot be electronically filed. Do not worry; it doesn't mean that there is anything wrong with your return. In some cases, the IRS requests that a return must be paper-filed instead of efiled.

Solution: Since the IRS is not allowing your return to be electronically filed, sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click My Account on the top of your account screen, and click on your return PDF link to download and print your return. Sign your return and mail it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Name OR Social Security Number (SSN) you entered for your spouse does not match what the IRS has in their records. The IRS receives this information from the Social Security Administration (SSA).

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu in your account, scroll down to Spouse SSN and verify if it is correct. Please be sure to make any corrections and save them. Click File on the left side of your account screen and follow all the on-screen prompts to re-efile your return(s) at no extra charge. However, if you entered the information correctly, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail since they may need to correct their records. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State Tax Agency has rejected your State Tax Return - not eFile.com - because you efiled it with your Federal Tax Return, and the IRS rejected your Federal Return. State returns cannot be accepted until Federal Returns are accepted by the IRS first.

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click File on the left side menu of your account screen, and follow all the on-screen prompts to re-efile your State Return (and your Federal return, if you have not done so yet) at no extra charge. If you need to add any State forms, click on State Taxes on the left. If your State Return keeps getting rejected for any reason, please PRINT your return from your account, sign it, and MAIL it to the state tax agency. Make sure you have it postmarked by your state tax agency's deadline (see state deadlines at https://www.efile.com/states/) so it's considered filed on time. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the IRS is requiring you to Print and Mail your Tax Return instead of e-filing it. Your AGI has been rejected multiple times while attempting to efile your Tax Return.

Solution: Let us help you turn this into an IRS acceptance. Please sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click My Account on the top of your account screen, and click on the link to DOWNLOAD and PRINT your return, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail since they may need to correct their records. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

When prepare and eFile your 2020 tax return your 2019 Adjusted Gross Income (AGI) is used to validate your identity and to sign your return.

Attention:  Maybe as a result of the COVID-19 crisis during 2020, nearly 7 million 2019 Tax Returns have not been processed at the IRS as of February 2021.1) This might be why your 2020 returns got rejected even though you correctly entered your 2019 AGI. More details.

More on how to correct this below under Solution.

The number of 2020 Tax Return rejections by the IRS - not eFile.com - has increased this year over previous years, even though the 2019 Adjusted Gross Income amount was entered correctly by the filing taxpayer. For your information, your 2019 AGI is used as an identity verification method on your 2020 return, thus you need to match what the IRS has on their system - right or wrong - in order to get your 2020 return accepted. Follow the steps below to find a solution to get this 2019 AGI issue resolved.

Problem: The IRS has rejected your return - not eFile.com - because the 2019 Adjusted Gross Income - AGI - or self selected PIN you entered as an identification method on your 2020 Tax Return does not match IRS AGI records. Another reason, why your return got rejected could be because you entered the question on whether you filed a 2019 return incorrectly.

The IRS not eFile.com rejects returns, we are here to help you get this resolved.

2019 AGI Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: click File on the left side menu, and follow the on-screen prompts until you reach the screen asking you if you filed a 2019 tax return last year: select Yes or No. Then, click the green Continue button, and enter the correct 2019 AGI as listed on your 2019 Tax Return in the box on the next screen. In case you have done all this already and you still get rejected please read the following.

Step 1: DO NOT just keep submitting or re-eFiling your 2020 return over and over again with the same 2019 AGI amount expecting different results. After a certain number of attempts the IRS will or might stop accepting your return being e-Filed and/or lock your account.

Step 2: Option 1: Instead of entering your 2019 AGI dollar amount enter 0 - as the number zero - as your 2019 AGI and re-eFile.

Step 2: Option 2: Instead of entering your 2019 AGI dollar amount or 0 as your 2019 AGI,  indicate that you DID NOT file a 2019 return by answering NO when asked if you filed a 2019 return or not.

  • Keep in mind, the Step 2 options as mentioned above, are simply a reflection on what the IRS might have stored in their system at this point in time. They might not be an actual reflection whether you did or did not file a 2019 return. The 2019 AGI is used as an identification method when e-Filing your 2020 return, thus you are identifying yourself with what the IRS system has on file at this point in time.

Here are three ways to locate your 2019 Adjusted Gross Income, AGI: 

1) If you e-Filed your 2019 Tax Return on eFile.com, sign into your eFile.com account and View and/or download your PDF tax return file from the My Account page. Find your prior-year AGI on Line 8b of your 2019 Form 1040. 

2) If you filed elsewhere and you do have a copy of your 2019 Tax Return, identify the exact form and line number for your AGI: 

    On Line 8b of IRS Form 1040 or
    On Line 35 of IRS Form 1040NR

If you cannot locate your prior-year AGI or your return keeps getting rejected over and over by the IRS for any reason or even if you are 100% certain the AGI entered is correct:

Create a free IRS account and obtain a 2019 tax transcript.

Compare what the IRS has on file with what you have.

In 2021 the IRS announced that a Identify Protection Personal Identification Number or IP-PIN serves as an alternative to your prior your AGI. Instructions on how to obtain the IP-PIN.

Attention: If you mail in your 2020 return be prepared that it might be a very long time until it's being processed due to a backlog of paper return processing. Thus, make sure you exhaust first all of the above options to be able to e-File your return.

If your mailing in is your only option, lease PRINT your return(s) from My Account, sign them, and MAIL it to the IRS and/or state tax agency as the AGI is not required for verification on paper returns. Attach copies of your W-2, 1099 etc. with you return. Do NOT mail your state return to the IRS but to the respective state agency.

Make sure to get it postmarked before April 15. Find the correct mailing address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Next year, your AGI will be stored conveniently for you in your eFile.com account under My Account

1) Source: Feb. 20, 2021 Ways and Means Committee Report.

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Name or Social Security Number (SSN) entered for yourself does not match what the IRS has in their records. The IRS receives this information for the Social Security Administration (SSA).

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu of your account screen, and check your name and/or SSN. Correct any information and save your changes. Click File on the left side of your account screen and follow all the on-screen prompts to re-efile your return(s) at no extra charge. However, if you entered the information correctly, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and and discuss your tax return in more detail since they may need to correct their records. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Employer Identification Number (EIN) you entered from a W-2 does not match the number that the IRS has for this employer. Either you entered the number incorrectly from the W-2 OR the employer provided an incorrect EIN to you.

Solution: Let us help you turn this into an IRS acceptance.  Please sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click Federal Taxes/Review on the left side menu in your account, click the "I'd like to see all federal forms" link, and click the name of your W-2 screen(s). On your W-2 screen(s), double check the EIN number, make any corrections, and save your changes. Then click File on the left side menu and follow all the on-screen prompts to re-efile your federal and state returns at no extra charge. If you have already done this and are still getting the same rejection message from the IRS, contact your employer and ask them to verify the EIN. If you still cannot correct and re-efile your return for any reason, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and and discuss your tax return in more detail. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because you did not enter a valid Identity Protection Personal Identification Number - IP PIN - on your efiled return.

The IP PIN is a 6-digit number assigned by the IRS, or requested by eligible taxpayers, to taxpayers who had their identities stolen to file fraudulent tax returns. It provides an extra layer of protection on an e-Filed return and helps to prevent the misuse of their Social Security Numbers on fraudulent Federal Income Tax Returns.

Solution: You can retrieve a new IP-PIN here:

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

If you're unable to retrieve your IP PIN online via the link above, call 800-908-4490, Monday - Friday, 7 a.m. - 7 p.m. your local time (Alaska & Hawaii follow Pacific Time), to have your IP PIN reissued over the phone. An assistant will verify your identity and mail your IP PIN to your address of record within 21 days.

Exceptions:

    If you’ve moved since January 1 of this year, or
    It’s after October 14 and you haven’t filed your current or prior year Forms 1040 or 1040 PR/SS.

You can also schedule an appointment at a Taxpayer Assistance Center and get your IP-PIN there. You will have to provide information listed on the page after you clicked.

Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click File on the left side of your account screen and follow all the on-screen prompts until you reach the screen asking you if you received an IP PIN. Answer Yes and enter your IP PIN in the box on the next screen.

Follow the rest of the on-screen prompts to re-efile your return(s) at no extra charge.

However, if you cannot get your return accepted with your current or new IP PIN, please download your return from your My Account. Then print, sign and mail it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may also need to print, sign, and mail your State Tax Return to the State Tax Agency. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because another taxpayer has claimed you on their tax return and that return is accepted. This happens many times if a child/student files a return but is claimed as a dependent on his or her parent return. Or, if Form 1040, - Primary Claim As Dependent - is not checked, then the Primary SSN can not be the same as a Dependent SSN on another return.

Solution: Let's fix this so your IRS return will be accepted. Please sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu in your account, and select the "Yes" option reporting that someone can claim you as a dependent. Click the green "Save" button at the bottom to save your changes. If you cannot be claimed as a dependent, this does not necessarily mean they had the right to claim you as a dependent. Please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IL State Tax Agency - not eFile.com - rejected your IL State Tax Return because your IL signature for yourself and/or your spouse does not match the IL Department of Revenue's records.

Solution: Let us help you turn this into an IL state acceptance.

Please sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click File on the left side menu in your account, and follow all the on-screen prompts until you reach the screen asking for your IL signature. You can enter one of three options for your IL signature: 1) Your 2018 AGI on your IL return, 2) Your 8-digit IL PIN, which you can obtain from the tax agency website here: https://www.revenue.state.il.us/app/pini/servlet/PINInquiry or 3) Your IL driver's license or state ID number. If you do not have any of this information, you can not eFile your return and thus, PRINT your return from your account, sign it, and MAIL it to the IL State Tax Agency. The address is on the form or check hereContact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because your SSN is already on another Tax Return, and that return has been accepted by the IRS.

Solution: Let us help you turn this into an IRS acceptance. Please sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Name and Address on the left side menu in your account, and correct the SSN on that screen. Click the green "Save" button at the bottom to save your changes. If you entered your SSN correctly, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. After that, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because your dependent's SSN was already used on another Tax Return as a Primary Taxpayer or Spouse, and that return has been accepted. Only one return with the same SSN will be accepted.

Solution: Sign into your eFile.com account, click Federal Taxes/Review on the left side menu in your account, click the "I'd like to see all federal forms" link, click the Child or Other Dependent screen, correct the SSN on that screen, and click the green "Save" button at the bottom to save your changes. If the SSN is correct, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Then, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

 

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because you must add Form 8862 to claim the Earned Income Tax Credit since you were not allowed to claim the credit in a previous Tax Year.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click the "I'd like to see all federal forms" link, click the Child or Other Dependent screen, click the link to see all your forms you've completed, click the "Add form" button next to the Information To Claim Refundable Credits After Disallowance result, complete the screen, and click the green "Save" button at the bottom to save your changes. In the event that you cannor or do not want to re-efile your return, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Then, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of California - not eFile.com - rejected your California Income Tax Return the SSN of the primary or spouse has been used on an accepted CA tax return.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, and check all your SSN entries. If you don't see an error do not submit or re-efile your CA return. Please PRINT your CA return from your account, sign it, and MAIL it to the State of CA.  Visit the CA state page for more detail.  Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The Spouse AGI - Adjusted Gross Income - you entered on your Tax Return does not match IRS AGI records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and enter your spouse's correct AGI as listed on your or her last year's Tax Return. If your spouse did not file a return in the previous year enter "0" for her AGI.  Visit this link https://www.efile.com/adjusted-gross-income-or-agi/ to find your spouse's AGI. If you cannot locate it, please Print and Mail your current eFile.com tax return to the IRS and get it postmarked before April 15 as the AGI is not required for verification on paper returns. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The AGI - Adjusted Gross Income - you entered on your Tax Return or Extension doesn't match IRS AGI records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, enter your correct AGI as listed on your last year's Tax Return, and re-efile your return at no extra charge. Visit https://www.efile.com/adjusted-gross-income-or-agi/  to find your previous AGI. You an also get a tax transcript with the previous year AGI here: https://www.efile.com/transcripts/

If you keep getting rejected even if your AGI is entered correctly, then sign in to your account and click on "My Account" There download and the print, sign and mail in your tax return or tax extension  to the IRS and get it postmarked before Tax Day as the AGI is not required for verification on paper returns.

Mailing address for returns is here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Mailing address for the tax extension form 4686 is on the form: https://www.efile.com/tax-service/pdf/0005.pdf

Contact us here for further assistance on this.

Problem: The IRS - not eFile.com - has rejected your return because the Social Security Number (SSN) you entered for your dependent doesn't match what the IRS has in their records from the Social Security Administration (SSA).

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Federal Taxes/Review on the left side menu in your account, click the "I'd like to see all federal forms" link, click the Child or Other Dependent screen, correct the SSN on that screen, and click the green "Save" button at the bottom to save your changes. If the SSN is correct, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Then, contact the IRS at 1-800-829-1040 and discuss your tax return in more detail. Contact us with further questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - has rejected your return because your date of birth does not match what the IRS has in their records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions to correct it. Make the necessary corrections and re-efile your federal and state returns for free.

If you keep getting rejected the issue most likely is then on the IRS side. At this point you please click on "My Account" and download the PDF file of the tax year in question. Then, print, sign and mail in your return.

Here are the addresses based on the address on your return:

https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

You might then want to follow up with either the Social Security Administration.

Or, call the IRS at: 1-800-829-1040

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return because IRS records show that your SSN belongs to a deceased taxpayer.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/signin, click on Name and Address on the left side of your account screen, and review your SSN to see that you entered it correctly. If it's incorrect, correct it and save your changes. Then, click File on the left side of your account screen and follow all the on-screen prompts to re-efile your federal and state returns for Free. However, if the SSN is correct, please PRINT your returns from your account, sign them, and MAIL them to the IRS and state tax agency. Find the correct mailing address to use for your federal return at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. The mailing address for your state return can be found on your return PDF or by finding your state at https://www.efile.com/states/. You might then want to follow up with either the Social Security Administration and/or contact the IRS at 1-800-829-1040 to discuss your tax return in more detail. Contact us if you have further questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your return because the Identity Protection Personal Identification Number (IP PIN) you entered doesn't match IRS records.

Solution:  Get a new and free IP PIN here online: 

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

Once you have this new IP PIN sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on File and proceed through the check out and efile process again and enter your IP PIN on the appropriate screen and re-efile your federal and state returns at no charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your return because your spouse's date of birth doesn't match the IRS records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on Name and Address on the left side of your account screen, and review your spouse date of birth. If it's incorrect, correct it and save your changes. Then, cilck File on the right side of your account screen and follow all the on-screen prompts to re-eFile your federal and/or state returns at no additional charge. However, if you entered it correctly, you need to print your return(s) from your account, sign it, and mail the return(s) to the IRS and/or state tax agency. Contact Social Security and see if the issue with the birth date is with them as they share data with the IRS: Social Security Administration. You should also call the IRS at 1-800-829-1040 and ask about your spouse's birth date.

Contact us with questions here: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your tax return because you're required to submit a First Time Homebuyer Installment Payment with your return.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions to correct it. Re-efile your federal and state returns for Free. Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return because your SSN is listed on an accepted Married Filing Separately tax return as the spouse.

Solution: Log into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on Name and Address on the left side of your eFile.com account screen, and correct your SSN. Then, click File on the left and re-efile your federal and state returns for Free. If the SSN is correct, you will need to print your returns from your account, sign them, and mail them to the IRS. Find the corrrect federal return mailing address at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.  You may also need to call the IRS support line at 1-800-829-1040 to inform them of this issue and ask them how to proceed. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because your SSN is listed on an accepted Married Filing Jointly tax return (or a Head of Household return with the spouse exemption claimed) as the spouse.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and click on Name & Address on the green section on the left. Then on the right side verify all SSN numbers. If they are correct, and you or your spouse were not listed on another return please visit this page about Identity Theft

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because A Payer Federal ID or EIN number you entered from your 1099-R form doesn't match IRS records.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and click on "My Return" on the green section in the upper left and read the instruction message on the right: Then click on Federal Taxes and Income on the left. On the right of that page you will find your 1099 entry(ies) at the bottom. Click on them and verify the Payer or EIN number.

Once completed checkout again and re-efile at no charge.

If you are not sure what to do, please contact us with your questions: https://www.efile.com/tax-service/contact/efile-contact/

e1
STATES

Problem: Your Tax Return needs a correction. Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS and/or state rejected your tax return, which you must corrected and re-efile so it can be accepted.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions on the right side of your screen to correct it. Re-efile your federal and state returns at no additional charges.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: If the IRS rejected one or more of these credits: EITC, CTC, ACTC or AOTC, you may have received a letter stating that the credit was disallowed. That means you'll need to add Information To Claim Refundable Credits After Dis-allowance to your return.

In order to take credit in a given or future tax year, you must re-certify yourself by filing Form 8862 with your tax return. Sometimes the IRS will automatically re-certify you and send you a CP74 or other letter to let you know that you do not have to file Form 8862 with your tax return to receive the credit.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions on the right side of your screen: Click on the green button "Add Information To Claim Refundable Credits After Disallowance" on that page. Complete the form and re-efile your federal and state returns at no extra charge.

If you were advised that you must file a Form 8862 to receive a credit in a future year and did not receive CP74 or another notice telling you that you have been re-certified, file Form 8862 with your tax return or the credit will be denied.

Contact us here for further help: https://www.efile.com/tax-service/

1. Please sign in to your eFile.com account: https://mytaxes.efile.com/1040/SignIn/

2. Check the message regarding your George State Return on the right side of your page.

3. Contact us for further help: https://www.efile.com/tax-service/contact/efile-contact/

 

Problem: The IRS rejected - not eFile.com - your tax return because the SSN and birth year of one or more dependents does not match the data of the IRS e-File database. 

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on My Return and follow the instructions on the right side to correct this. Re-efile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected - not eFile.com - your tax return because the Identity Protection Personal Identification Number IP PIN you entered was not valid.

Solution: You can obtain a new IP-PIN here:

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

If you can not create an account for a new IP-PIN via the link above, call this 800-908-4490 number between Monday - Friday, 7 am - 7 pm your local time (Alaska & Hawaii follow Pacific Time). Your identity will be verified via the phone and a new IP-PIN, IP PIN will be mailed to your address of record within 21 days.

Exceptions:

    If you’ve moved since January 1 of this year, or
    It’s after October 14 and you haven’t filed your current or prior year Forms 1040 or 1040 PR/SS.

Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click File on the left side of your account screen and follow all the on-screen prompts until you reach the screen asking you if you received an IP PIN. Answer Yes and enter your IP PIN in the box on the next screen.

Follow the rest of the on-screen prompts to re-efile your return(s) at no extra charge.

However, if you cannot get your return accepted with your current or new IP PIN, please download your return from your My Account. Then print, sign and mail it to the IRS (include W-2 forms).

Find the mailing address at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.

You may also need to print, sign, and mail your State Tax Return to the State Tax Agency.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected - not eFile.com - your tax return because of your medical expenses entered.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on My Return and follow the instructions. As of Jan. 1, 2019, for your 2019 return, you can only deduct the amount of the total un-reimbursed allowable medical care expenses for the 2019 tax year that exceeds 7.5% of your adjusted gross income: https://www.efile.com/medical-deductions/

Make the correction and re-efile your federal and state returns at no additional charge.

Contact us if you have questions: https://www.efile.com/tax-service/contact/efile-contact/

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on My Return and follow the instructions on the right side to correct this. Re-efile your state and/or federal returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

 

e2
STATES

Problem: Your Return was rejected due to an unexpected error.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-eFile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left and check for the message on the lower right side.

Please contact us as soon as possible so we can assist you with your Tax Return.

 

Problem: Your California Tax Return needs some corrections.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-eFile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left and check for the message on the lower right side.

Please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS - not eFile.com - rejected your Federal Income Tax Return because you must add Form 8862 to claim the Child Tax Credit or other dependent/additional child tax credit since you were not allowed to claim the credit in a previous Tax Year.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return and follow the instructions to correct it. Re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your return because the Identity Protection Personal Identification Number (IP PIN) you entered for your spouse doesn't match IRS records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on File and proceed through the check out and efile process again and enter your spouse's IP PIN on the appropriate screen and re-efile your federal and state returns for Free. 

You can retrieve your IP PIN here: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin.  Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Oregon - not eFile.com - rejected your return because the totals on Schedule OR-A are not correct.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on File and proceed through the check out and efile process again and correct Oregon Schedule OR-A (must match what you entered on 40, 40N or 40P). and re-efile your federal and/or Oregon state return at no additonal charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Oregon - not eFile.com - rejected your return because the Oregon Signature Checkbox is missing.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return in the upper left. There you will see additional information on the right side.

Click on File on the left side and add the Oregon Signature Checkbox and re-efile your federal and/or Oregon state returns again at no additional charge. 

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of California - not eFile.com - rejected your return because there is problem with Schedule CA 540.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/. Click on My Return in the upper left for more detailed information on the lower right side on how to correct this:

Schedule CA (540, Part II or 540NR, Part III), Line 8d, column (A), (B) and (C) [MortgageInsurancePremiums] must be equal to zero if present.

Schedule CA (540, Part II or 540NR, Part III), Line 8d, column (A), (B) and (C) [MortgageInsurancePremiums] must be equal to zero if present.

Schedule CA (540, Part II or 540NR, Part III), Line 10, column (B) [TotalInterestPaid] must equal to Line 9 [InvestmentInterest].

Click on File on the left side and go through the checkout again. After you have made the correction you can re-eFile your Returns at no additional charge as often as needed.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

 

Problem: The Illinois State - not eFile.com - has rejected the secondary taxpayer driver license signature field must be exactly has shown on record.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return, and follow the instructions on the right side to correct this. You can either correct the spouse's Illinois driver's license/state ID information or use a different signature verification method on your Illinois return (follow the Try This First instructions in this article for the spouse). Note: If the spouse didn't file an Illinois return in 2014 and 2015, his or her Illinois driver's license/state ID is the only signature verification method available to them. If they don't have this, you'll be filing a paper return this year. Next year, however, you should be able to e-file.

After that you can re-eFile your federal and state returns at no additional charge.

Contact us for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because your spouse is required to submit a First Time Homebuyer Installment Payment with your return.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side to correct this.

Then re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because your dependent's SSN and date of birth on Schedule EIC doesn't match IRS records. Please correct either the SSN or birthdate.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side to correct this.

Then re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because you checked the box indicating that your dependent qualifies for the Child Tax Credit, but the dependent is 17 or older. 

Solution: According to the IRS records, your dependent was 17 or older by the end of the tax year. If that is incorrect, please check the dependent's SSN and date of birth as entered in your eFile.com account to make sure those are entered correctly. To find your dependents, click on Federal Taxes -> Dependents in the left menu, then click on the name you need to check. Make any changes needed, save them, and try to e-file your tax return again.

If your dependent was in fact still 16 or younger by the end of the tax year, then the IRS and/or Social Security Administration must have data wrong in their database. If this is the case, you would need to contact the IRS and Social Security Administration to verify your dependent's SSN and date of birth.

To correct any errors that may be present, you can contact the SSA at 1-800-772-1213 and the IRS at 1-800-829-1040. You may experience long hold times or not being able to get through right away to these two agencies, but do not give up as they are very busy right now. You may have more luck finding the phone numbers for any local SSA or IRS offices that might be in your state.

After any update to their systems, you will probably need to paper file your tax returns.

Problem: The IRS - not eFile.com - rejected your tax return because your name and SSN doesn't match IRS records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/. Click Name and Address on the left side of your account screen and review your name and SSN. If the information is entered incorrectly, correct it and save your changes. Then re-eFile your federal and state returns at no additional charge. However, if it's entered correctly, print your return(s) from your account, sign it, and mail it to the IRS and/or state tax agency. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Contact Social Security and see if the issue with the SSN and/or name is with them as they share data with the IRS: Social Security Administration. You may also need to call IRS taxpayer assistance at 1-800-829-1040. 

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your return because Form 8862 needs to be added to the Tax Return in order to claim the American Opportunity Tax Credit.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click Review ->  I'd like to see all federal forms -> Search for form 8862. Complete this form and re-efile your federal and state returns at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your tax return because the SSN on Form 8863 Education Credits (American Opportunity and Lifetime Learning Credits) - for Line 20 - Student Name - and Line 21 - the Student SSN does not match the IRS e-File database and records.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side to correct this. Then click on the left side on Review ->  I'd like to see all federal forms -> Search for form 8863. Make the correction and then re-eFile your federal and state returns at no additional charge.

Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Illinois - not eFile.com - rejected your return because the IL Tax Return data you entered does not match that data the IL database shows e.g. Names etc. SSN, Signature etc.

Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click State Taxes on the left side and then the link-> I'd like to see all my state forms. Go through your State Tax Forms and make sure the data there matches that of the IL Driver license data on file.

Your Illinois PIN is a number assigned to you by the state of IL for electronic filing of your return. You must have this number in order to e-file with the state of Illinois.

The IL drivers license information provided as your Illinois Electronic Signature did not match what is on record with the Illinois Department of Motor Vehicles.

Make sure your entries match exactly what is printed on your Illinois drivers license.

Select the State Section from the left menu and take the following steps:  

Select Edit
Select Enter Myself
Select E-filing Information
Select I have e-filed less than three years worth of tax returns with Illinois.
Make the appropriate updates and click Continue until you exit the state return to save the updated information.

Resubmit your Illinois return through eFile.com at no charge.

Complete this form and re-efile your federal and state returns at no additional charge. Note: If IL is not accepting returns yet, please wait and re-eFile later.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Your Tax Return needs a correction as it was rejected the the state of Minnesota, due to a duplicate filing of an SSN. The primary taxpayer either filed already as primary or spouse a return in Minnesota.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

932
AZ

Problem: The State of Arizona rejected your return - not eFile.com - due to a Standard Deduction problem.

Solution: Let us help you turn this rejection into an acceptance. Sign into your eFile.com account.

Check the message on the right side page of your screen. Then, on the left side menu click on State Taxes and review your AZ return. Make any corrects and then click the green Continue button on-screen prompts to re-efile your return at no extra charge. Or, download, print, sign and mail in your Arizona return.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return - not eFile.com - because one your dependents has already been claimed for the Child Car Tax Credit on another IRS tax return that has been a filed with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance.

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on Federal Taxes and Dependents on the left side menu. Make sure the information you enterd is correct.

Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free.

If you think you qualify to claim the Child Care Credit for the dependent please check here:

https://www.efile.com/tax-credit/dependent-care-tax-credit/

You can do this as often as it takes to get accepted. However, should you have all the dependent information correctly and you think only you are entitled to claim this credit go to MY Account in the upper right and PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN or Taxpayer Identification Number (TIN) - has already been used on antoher tax return filed with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Scroll down and make the necessary correction of updating your and/or Dependent's SSN or TIN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ .

If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS - not eFile.com - rejected your tax return because the IP PIN - Identity Protection Personal Identification Number (IP PIN) - you entered for your dependent doesn't match IRS records.

Solution: You can retrieve a new or replacement IP-PIN here:

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

If you're unable to retrieve your IP PIN online via the link above, call 800-908-4490, Monday - Friday, 7 a.m. - 7 p.m. your local time (Alaska & Hawaii follow Pacific Time), to have your IP PIN reissued over the phone. An assistant will verify your identity and mail your IP PIN to your address of record within 21 days.

Exceptions:

    If you’ve moved since January 1 of this year, or
    It’s after October 14 and you haven’t filed your current or prior year Forms 1040 or 1040 PR/SS.

Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click File on the left side of your account screen and follow all the on-screen prompts until you reach the screen asking you if you received an IP PIN. Answer Yes and enter your IP PIN in the box on the next screen.

Follow the rest of the on-screen prompts to re-efile your return(s) at no extra charge.

However, if you cannot get your return accepted with your current or new IP PIN, please download your return from your My Account. Then print, sign and mail it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.

You may also need to print, sign, and mail your State Tax Return to the State Tax Agency.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return - not eFile.com - because a Dependent's SSN has either already been used on a filed return with the IRS or is incorrect. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance.

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on Federal Taxes and Dependents.

Scroll down and make the necessary correction of updating your and/or Dependent's SSN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail.

If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Your Tax Return needs a correction as if was rejected by the IRS - not eFile.com.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. The IRS database indicates a First Time Homebuyer Installment Payment is due for the Primary SSN.  Click on Federal Taxes -> Review on the green columnn on the left side. Then on the right side click on "I'd like to see all federal forms" . Enter and search in the Federal Forms box "5405" and click on "+ Add form". Plus, include the amount on schedule 2 (Form 1040). Form 5405 needs to be included with your return. Then continue to check out and re-filed again at no charge.

Or,  review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Your Tax Return needs a correction as if was rejected by the State of California - not eFile.com.

Solution: Please sign in to your eFile.com account now and click on "My Return" in the upper left. Then review the Tax Return Status message on the right and follow these instructions. Click on States Taxes or Review on the left and make the necessary changes.  Then re-eFile at not charge or contact us immediatley.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on "My Return" on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS has rejected your return - not eFile.com - the taxpayer identification number (TIN) for the primary taxpayer has already been used on a return filed with the IRS. In most cases, the taxpayer's social security number (SSN) was entered incorrectly.

Solution: Let us help you turn this into an IRS acceptance.

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on Names & Addresses.

Scroll down and make the necessary correction of updating Social Security Number and taxpayer identification number TIN.  Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail.

If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

857
NM

Problem: The state of NM rejected your State Tax Return - not eFile.com - because of your NM PIT-B Form: PIT-B - Worksheet for Apportionment of Business/Farm. When you select one of the special method elections or enter an effective date for the election, you must enter your property, payroll and sales for everywhere.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click "State Taxes" on the left side. Review your NM Form PIT-B. If you did not intend to select the special method selection, remove your entry from the date or check boxes but leave the form on your return for your business.

Continue through the eFile process again. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The state of WI rejected your State Tax Return - not eFile.com - because you indicated on your State return higher estimate tax payments then are in your account.

Solution: Check your estimate payments here: https://ww2.revenue.wi.gov/PaymentInquiry/request.html

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click "State Taxes" on the left side and continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your Federal Tax Return - not eFile.com - because your EIN or Employer Identification Number on one of your W-2s is issued after the tax year.

Solution: Contact your employer and ask for the correct EIN for the current tax year you are filing.

Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click on Federal Taxes and Income and update the EIN for the W-2 in question and continue with your re-eFile process. You can re-eFile your return at no additional charge as often as needed.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Social Security Number you provided can not be the same as another qualifying child on a previously accepted tax return this year. Did your spouse or previous spouse claim the same dependent?

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click on Federal Taxes and Name & Address or Dependent and correct the SSN. If the SSN is correct and you wish to dispute the claim of the dependent please go "My Account" on eFile.com and Print, Download, Sign and Mail your tax return to the IRS and/or State. Then read this here to dispute the claim of the dependent:

https://www.efile.com/claiming-a-dependent-on-a-tax-return/

If you can correct the SSN do that and continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of California ejected your Federal Tax Return - not eFile.com - because Schedule CA 540 has missing information. 

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on State Taxes on the left review all your CA Form 540 Part I or 540NR entries. Plus, read the instructions on the right side of your page.

Once you corrected this, continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the IRS eFile database indicates a First-Time Homebuyer Installment Payment is due for the Spouse SSN.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and review the First-Time Homebuyer installment payment entry. Include an amount on Schedule 2 and add Form 5405 if required. Click on Review on the left side and search for Federal Forms on the right.

Once you corrected this, continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because you can not claim the Earned Income Tax Credit or EIC. The EIC Amount on your return must be Zero "0" if an amount is selected. 

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and review all your entries. Read the instructions on the right side of your page.

Once you corrected this, continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return - not eFile.com - because the Employer Identification Number or EIN on the W-2G - Gambling - is incorrect and does not match the IRS database. 

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click on Federal Taxes and Income the EIN or Employer Identification Number on the W-2G.

Once the EIN is corrected continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of WI rejected your State Income Tax Return - not eFile.com - because the Amount of Sales and Use Tax due is zero or blank. 

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click on State Taxes and WI. Please check the certify box for WI Sales and Use Tax if no Sales or Use tax is due.

Once this is corrected continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - eFile.com - rejected your Tax Return because Primary Date of Death of a spouse or taxpayer has a value in the IRS database, that must match the current Tax Year. Rejection Code IND-531-01

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter correct primary date of death. The date must be in the current Tax Year not a prior Tax Year. If it is correct have the surviving spouse contact the Social Security Administration at 1-800-772-1213 to correct the Social Security Administration records. This process can take up to two weeks for the information to be updated in the IRS database.

Once the date of death has been corrected continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it might take.

Alternatively, go to "My Account" in eFile.com and download, sign, print and paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

901
AZ

Problem: The IRS rejected your Federal Tax Return, thus your AZ return was rejected. This is not done by eFile.com but by the IRS/State because the Social Security Number that was entered for the primary taxpayer has already been used on another tax return.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter the correct SSN. If the number is correct, did you or somebody else already file a return with your SSN? If the number is not correct, corrected it continue with your re-eFile process. You can re-eFile your return at no additional charge.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040 or State of Arizona Dep. of Revenue, Taxation.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return, thus your AZ return was rejected. This is not done by eFile.com but by the IRS/State because the Social Security Number that was entered for the primary taxpayer has already been used on another tax return.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter the correct SSN. If the number is correct, did you or somebody else already file a return with your SSN? If the number is not correct, corrected it continue with your re-eFile process. You can re-eFile your return at no additional charge.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040 or State of Arizona Dep. of Revenue, Taxation.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The state of Illinois - not eFile.com - rejected your IL state tax return. On your IL Form on Step 1 you did not enter the correct or valid IL county name.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click State Taxes on the left green side and review your IL return. Enter the correct county name and continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return because your spouse's SSN has been used on another previously e-Filed return with the IRS.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter verify your spouse's SSN. If the number is correct, did you or somebody else already file a return with your SSN? If the number is not correct, corrected it continue with your re-eFile process. You can re-eFile your return at no additional charge. If you are certain that your spouse's SSN is correct and that you or your spouse did not eFile another return with the same SSN you might have to mail in your return.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - rejected your Federal Tax Return because your spouse's SSN has been used as the Spouse SSN on another previously e-Filed federal return for the same tax year with the IRS.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Name and Address information and enter verify your spouse's SSN. If the number is correct, did you or somebody else already file a return with your SSN? If the number is not correct, corrected it continue with your re-eFile process. You can re-eFile your return at no additional charge. If you are certain that your spouse's SSN is correct and that you or your spouse did not eFile another return with the same SSN you might have to mail in your return.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because your Tax Withholding Amount must be less than the sum of Income.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Federal Taxes and Income and check all the income sections and their respective tax withholding amounts. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Massachusetts rejected your State Return - not eFile.com, due to an unexpected error.

Solution:

Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin and click on My Return in the upper left.

Then check the right page for more details or contact us with this issue: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Maryland - not eFile.com rejected your Maryland Tax Return because for a secondary taxpayer the Date Birth is missing or is not checked to have Health Care Coverage.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click on Name & Address on the left and check the secondary tax payer Date of Birth. Or, check under Fedral Taxes on the left and Dependents.

Then, click on State Taxes and review the Maryland forms. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Connecticut - not eFile.com rejected your CT Tax Return because a state tax return for the tax year has already been accepted by CT.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and click on My Return in the upper right and find more information on the page on your right.

If you think all the Social Security Numbers you entered are correct you can either re-efile at not charge. If you keep getting rejected and you think all your information is correct go to My Account inside your eFile.com account and download the tax year pdf file. Then print, sign and mail in your CT state return and follow up with a phone call with the State of Connecticut.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

7221
IRS

Problem: The IRS - not eFile.com rejected your Federal Tax Return because the simple return to secure a stimulus payment got rejected.

Solution: On April 2, 2020, the US Treasury announced that Social Security recipients who are not typically required to file a tax return and did not file in 2018 or 2019 do not to need take an action nor need to file a 2018 or 2019 tax return, and will receive their payment directly to their bank account.

The IRS will use the information from your Form SSA-1099 or Form RRB-1099 to generate the payment, which will either be directly deposited into your bank account or sent to you via check in the mail. This includes senior citizens, Social Security recipients or SSI incl. people on SSDI and railroad retirees who are not otherwise required to file a tax return. Since the IRS does not have dependent information for this group of recipients, each person would receive $1,200 per person, without the additional amount for any dependents at this time.

Individuals who are not typically required to file and do not receive Social Security benefits but have low or no income or supplemental Social Security income can now prepare and eFile a Simple Tax return for free here on eFile.com to in order to be on file with the IRS for the stimulus check payment.

Instructions on how to prepare and eFile a Simple Return for free.

Sign-in to your eFile.com account

On the left side panel click "Name & Address" and enter your data, then continue to the "Federal Taxes" section. On the right side page at the top, you will see the link to eFile a simple tax return for free and continue from there.

Find out how the COVID-19 crisis might impact your 2019 Taxes. Calculate and estimate your CARES ACT Stimulus payment amount you might receive from the government.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS rejected your Federal Tax Return. This is not done by eFile.com but by the IRS/State because the Bank Transit Number or Routing Number that was entered appears invalid.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click My Return and then Review on the left. Click Continue or File Now. Once you get to the bank information page check the bank routing or routing transit number. If the number is not correct, correct it continue with your re-eFile process. You can re-eFile your return at no additional charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return Extension because the Spouse's prior year Adjusted Gross Income - AGI - or PIN is incorrect.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click on My Return and continue the checkout. Once you reach the AGI or PIN section make sure you entered the correct AGI or PIN. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of North Dakota - not eFile.com rejected your North Dakota Tax Return because the requested date ifor your electronic payments is outside the valid date range.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click on State Taxes on the left.

Then, click on State Taxes and review the North Dakota forms. Once you have corrected this electronic payment date and/or amount and continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Pennsylvania - not eFile.com rejected your PA Tax Return because the Primary Social Security Number has been used in a Tax Return and not as a tax amendment.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click on Name & Address on the left and check the primary tax payer's SSN.

Then, click on State Taxes and review the Pennsylvania forms. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because the Spouse SSN entered is locked by the Social Security Administration because the individual has deceased.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Names & Address and check the spouse's SSN. If the SSN is incorrect, please correct it.

Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

In some cases the IRS rejects incorrectly. Either contact the IRS or or call 1-800-829-1040. 

If the SSN can not be unlocked go to "My Account" in eFile.com and download, sign, print paper file your return via mail. Here are the mailing addresses.

Then follow up with the IRS.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because the Zip Code entered under Name & Address.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, click Names & Address and check the Zip code(s) entered. Once you have corrected this continue with your re-eFile process. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

In some cases the IRS rejects incorrectly. In that case go to "My Account" in eFile.com and download, sign, print paper file your return via mail or call the IRS: 1-800-829-1040.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because the Spouse Identification Protection Personal Identification or IP-PIN entered is not correct and does not match IRS records.

Solution: 1. Click and get a new IP PIN here: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

2. Then sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and enter the new spouse IP PIN during checkout. You can re-eFile your return at no additional charge as many times as it takes to get it accepted.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because a PIN related problem.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and click on "My Return" on the green section in the upper left and read the instruction message on the right: Be sure to include your signature PIN. Click File and follow back through the process to add this information.

If you are not sure what to do, please contact us with your questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because a return with Taxpayer Identification Number or TIN has already been processed by the IRS.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and to one of the following:

  • Click on Federal Taxes -> Income on the left green section. Under Wages-W2 check all the jobs and verify the EIN or Employer Identification number(s). And/or check the Other Income section and check the 1099 forms for the correct EIN or Payer ID number(s).
  • Click on Federal Taxes-> Review  on the left green section. Then on the right side click on the link I'd like to see all federal forms In case you had intended to prepare an amended -Form 1040X - or e-File a superseded return, make sure the proper data has been entered.
  • If the return is neither an amended nor a superseded return and the TIN is correct, then you must contact the IRS because another electronic return has already been filed using the same TIN: 1-800-829-1040.

If you made any correction you can re-efile your return at no additional charge until it got accepted.

In some cases the IRS rejects incorrectly. In that case go to My Account in eFile.com and download, sign, print paper file your return via mail to here:  https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com rejected your Federal Tax Return because a return the taxpayer SSN in the return must not be the same as the SSN of a previously accepted electronic return for the return type and tax period indicated in the tax return.

If you have verified your SSN on this return and you are certain, that you or somebody on your behalf, have not filed a return with the same SSN for the given tax year you might have to explore if identify theft might be the cause of this. Details on identity theft.

Solution: Sign into your eFile.com account: https://mytaxes.efile.com/1040/signin, and do one of the following:

  • Click on Name & Address and review your SSN and that of the spouse if applicable.
  • Click on Federal Taxes -> Dependent and review the accuracy of these SSNs as well.

If you made any SSN correction you can re-efile your return at no additional charge until it got accepted.

In some cases the IRS rejects incorrectly. In that case go to My Account in eFile.com and download, sign, print paper file your return via mail to here:  https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Attention: You most likely received this IRS rejection because you filed a Stimulus, Simple or Non-Filer Return in 2020. If you did, the IRS considers this to be your regular 2019 Tax Return, thus your regular 2019 return is resulting in a rejection.  Did IRS did not communicate this with taxpayers and for many taxpayers the only option now is to prepare and file a tax amendment.

Here are the instructions on how to prepare an IRS tax amendment or Form 1040-X on eFile.com: https://www.efile.com/tax-amendment-form-1040-x/

Note: When you prepare and eFile your IRS and State Return and they get rejected your State Return is under "My Account". Download, print, sign it and mail it in. Find the mailing address here: https://www.efile.com/states/ 

Problem: The IRS has rejected your return - not eFile.com - because the return primary SSN or Taxpayer Identification Number (TIN) has already been used on a filed return with the IRS. If applicable, this might also apply to your state tax return.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Scroll down and make the necessary correction of updating your and/or Dependent's SSN or TIN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN can not be the same the primary SSN on another IRS return filed for this tax year.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check the primary SSN and make the necessary correction of updating the primary SSN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your primary SSN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN can not be the same the dependent SSN on another IRS return filed for this tax year.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. On the right side answer this question: Can you be claimed as a dependent by someone else?

Answer Yes here if somebody else e.g. a parent has claimed you as a dependent on their return. Save and Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have answered this with Yes and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because primary SSN can not be the same as the spouse SSN on another IRS return for the same tax year with the filing status Married filing separately.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check the filing status on top of the page on your right. Make any changes needed and save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, even after the filing status update ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the primary SSN on this return can not be the same as the spouse SSN on another return filed for this tax year with filing status married joint or separate with the spouse exemption claimed.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check primary, spouse SSN and filing status on the right side page. Make necessary corrections of updating the SSNs or filing status. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your data correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, for the same reasons stated above, ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your tax return extension - not eFile.com - because the primary SSN on this return can not be the same as the primary SSN on another already filed and accepted IRS tax return extension.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check the primary SSN and make necessary corrections of updating the primary SSN. Save the changes, click Continue and follow the screen instruction to re-efile your IRS federal tax return extension for free. You can do this as often as it takes to get accepted. However, should you have entered your primary SSN correctly and you keep getting rejected for any reasons, PRINT your extension and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 discuss your tax return extension in more detail or file a tax return first. If the IRS does not accept your extension return, because an extension under the primary SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has rejected your return - not eFile.com - because the spouse SSN on this return can not be the same as the primary SSN on another return filed for this tax year.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check the spouse SSN and make necessary corrections of updating the spouse SSN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your spouse SSN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time here: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/

After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under the spouse SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/. Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has accepted your return but Maryland has rejected your return - not eFile.com - because you must have filed the MD form 502 or Form 505 previously with the same SSN.

Solution: Let us help you turn this into a Maryland acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click Name and Address on the left side menu. Check your primary and spouse SSN and your current year tax records. If you or your spouse have already filed a MD return with form 502 or 505 with this same SSN. If you did, not need to do anything anymore here on eFile.com. If not, click on "My Account" in your eFile.com account and download the PDF for the current tax year and print and sign your MD return and MAIL it in.

The tax return mailing address address for a Form 502 or Form 505 filed with payment by check or money order is:

Comptroller of Maryland
Payment Processing
PO Box 8888
Annapolis, MD 21401-8888

Send all other returns, payments and other correspondence regarding your personal or business tax account(s) to:
Comptroller of Maryland
Revenue Administration Division
PO Box 549
Annapolis, MD 21411-0001

The following information on your correspondence will help us generate a quick response to your inquiry:
Individual Taxpayers
Please include your name, address, a contact number and the last four digits of Social Security number on all correspondence. Be sure to include your full Social Security number on tax returns.

Make checks and money orders payable to Comptroller of Maryland. We also recommend you include your Social Security number on your check or money order.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has has rejected your return - not eFile.com - because of an IRS database validation error.

Solution: Let us help you correct this problem. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click My Return in the upper left in the green menu section. his is an error message from the IRS tax return processing database and there is nothing to be corrected on your tax return.

Please just wait for at least one hour before you resubmit or re-efile your tax return at no charge. Click Continue at the bottom of the page and continue through checkout.

If the instructions are insufficient, please contact us immediately: Contact eFile.com Support so we can assist you with this.

Problem: The IRS has rejected your return - not eFile.com. Form 1065 line 5 has a value entered, thus Schedule F for Form 1040 must be present.

Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on "My Return" in the upper left.

On the right side page read the instructions on how to correct your return and then click continue and re-efile at no additional charge. You can re-efile as many times as needed to get it accepted.

Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.

Problem: The IRS has has rejected your return - not eFile.com - because of Form 1065 on your return.

Solution: Let us help you correct this problem. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click My Return in the upper left in the green menu section and read the instructions on the right side.

Click on the left side Federal Taxes and then Review and then on the right side I'd like to see all federal forms. Then enter the Form 1065 and search.

If the instructions are insufficient, please contact us immediately: Contact eFile.com Support so we can assist you with this.

Problem: The IRS has rejected your return - not eFile.com - because there is data missing on Form 1065.

Solution: Let us help you turn this rejection into an IRS accepted Tax Return: Sign into your eFile.com account.

Then click on the upper left menu My Return. On the page on the right side you will find more detailed instructions on how to to make necessary corrections before you re-efile your return(s) at not additional charges.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return - not eFile.com - because a document form missing. If Form 1065, Schedule K, Line 2 is 0 then Form 8825 must be present.

Solution: Let us help you turn this rejection into an IRS accepted Tax Return: Sign into your eFile.com account.

Then click on the upper left menu My Return. On the page on the right side you will find more detailed instructions on how to to make necessary corrections before you re-efile your return(s) at not additional charges.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - has rejected your return. Please find instructions on how to correct and re-eFile your Return(s). 

Solution: Let us help you turn this rejection into an IRS accepted Tax Return: Sign into your eFile.com account.

Then click on the upper left menu My Return. On the page on the right side you will find more detailed instructions on how to to make necessary corrections before you re-efile your return(s) at not additional charges.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - has rejected your return. Please find instructions on how to correct and re-eFile your Return(s). 

Solution: Let us help you turn this rejection into an IRS accepted Tax Return: Sign into your eFile.com account.

Then click on the upper left menu My Return. On the page on the right side you will find more detailed instructions on how to to make necessary corrections before you re-efile your return(s) at not additional charges.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - has rejected your return. Please find instructions on how to correct and re-eFile your Return(s). 

Solution: Let us help you turn this rejection into an IRS accepted Tax Return: Sign into your eFile.com account.

Then click on the upper left menu My Return. On the page on the right side you will find more detailed instructions on how to to make necessary corrections before you re-efile your return(s) at not additional charges.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS - not eFile.com - has rejected your return. Please find instructions on how to correct and re-eFile your Return(s). 

Solution: Let us help you turn this rejection into an IRS accepted Tax Return: Sign into your eFile.com account.

Then click on the upper left menu My Return. On the page on the right side you will find more detailed instructions on how to to make necessary corrections before you re-efile your return(s) at not additional charges.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The IRS has rejected your return - not eFile.com - the Birthday of one of your Dependents is incorrect.

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account.

On the left side menu click on Federal Taxes and then Dependents. Correct the Birthday of your Dependent(s) and then click the green Continue button on-screen prompts to re-efile your return at no extra charge.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Virginia has rejected your return - not eFile.com - because your SSN or your Spouse's SSN has been used on another tax return.

Solution: If you think this is correct, you don't have to do anything. If you think this is not correct, let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account.

On the left side menu click on Name&Address and verify the SSN entered. If the SSN is correct and you did not file another return contact the State of Virginia about this.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

303
AZ

Problem: The state of Arizona has rejected your return - not eFile.com due to an incorrect payment date.

Solution: Let us help you turn this rejection into an acceptance. Sign into your eFile.com account.

On the left side menu click on State Taxes and select Arizona. Make the necessary correction and re-efile your return or download, print, sign and mail it in from "My Account".

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Problem: The State of Alabama has rejected your return not eFile.com. You must have filed this return already.

Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account.

Follow the instructions on the page on the right side of your screen.

Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/

Your Tax Return needs a correction.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

The electronic payment date is out of date range most likely due to the late IRS processing date. Thus, please adjust the IRS payment date as it cannot be older than three weeks nor can it be in the future more than six months.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Your Tax Return needs a correction.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions.

The depended date of death cannot be prior to the current tax year.

If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: Your Tax Return needs a correction. Double check the payment date you requested. It can't be more than five days prior to the IRS received date.

Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

Click File and follow through the e-File checkout process and correct this date. It can't be more than five days prior to the IRS received date. You can also pay taxes online here at the IRS site either by bank transfer (fee free) or by Credit Card. https://www.efile.com/pay-taxes/

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

Problem: Your Tax Return needs a correction. Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. Click on Name & Address and check all the Social Security numbers if they are correct.

If they are correct, then your return can not be e-Filed. Please contact the IRS to discuss this issue after you have downloaded, printed and signed your return under your My Account.

IRS Mailing Addresses: https://www.efile.com/irs-mailing-addresses/

If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

done

Problem: According to the State of Ohio your Tax Return needs a correction. Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: According to the state of IL your Tax Return needs a correction. Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: According to Illinois, IL, not eFile.com your Tax Return needs a correction. Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The state of Illinois is asking you to correct your State Tax Return.

Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

The answers you provided to sign your IL return when e-filing do not match the records that the IL Department of Revenue has. Please try e-filing your return again and double check the information you provide.

File your return again. During checkout you will be asked to provide the verification information.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: Your Tax Return needs a correction as requested by the State of Illinois.

Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

File your IL again and during checkout make sure you enter the correct info.

The Secondary Taxpayer Drivers License number or State ID number did not match the Drivers License or State ID number on the Illinois Department of Revenue production file. If PC Online return and the Filing Status is equal to Married Filing Joint, at least one of the following Secondary Taxpayer signature fields must be present and match the department production file: Secondary IL-Pin, Secondary Prior Year AGI, or Secondary IL Shared Secrets Drivers License/State ID Number.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and read the message on the right.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: Maryland Dept. of Taxation is asking for a Tax Return correction. Find the message about the correction on the right side of your page after you have signed into your account.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left. Then review the Tax Return Status message on the right and follow these instructions. If it's not clear, try to re-efile at not charge or contact us immediately.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Oregon Dept. of Taxation is asking for a re-submission of your Tax Return correction.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

Click on File or File Now and check out and eFile Oregon again at no fees. We will send you an email if your return got accepted or not.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS has locked your account/SSN upon your request.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Account and download the prepared returns as PDF files. You can mail them in if you wish. Here is the IRS mailing address: https://www.efile.com/irs-mailing-addresses/

For state addresses please visit: https://www.efile.com/state-income-tax-returns/

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Illinois Dept. of Taxation is asking you to make an IL Tax Return correction.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on State Taxes and then the link on the right side:

I'd like to see the forms I've filled out or search for a form

Select the IL forms and check on all items entered e.g.  Secondary Taxpayer Shared Secret Signature fields must be transmitted: Secondary IL-Pin, Secondary Prior Year AGI, or Secondary IL Shared Secrets Drivers License/State  and check out and eFile your IL return again at no fees. We will send you an email if your return got accepted or not.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Alabama Dept. of Taxation is asking you to make a correction and on your AL Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on State Taxes and then the link on the right side:

I'd like to see the forms I've filled out or search for a form

Select the Al forms and review the Date for Direct Debit must not be a date before the accepted date of the return.  

Then check out and eFile your Al return again at no fees. We will send you an email if your return got accepted or not.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Illinois Dep. of Taxation is asking you to make a correction on your IL Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on State Taxes and then the link on the right side:

I'd like to see the forms I've filled out or search for a form

Select the IL forms and review your Spouse's AGI then included your spouse's prior year AGI 

Then check out and eFile your IL return again at no fees. We will send you an email if your return got accepted or not.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Illinois Dep. of Taxation is asking you to make a correction and on your IL Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on State Taxes and then the link on the right side:

I'd like to see the forms I've filled out or search for a form

Select the IL forms and review your IL Property Tax Credit 

Then check out and eFile your IL return again at no fees. We will send you an email if your return got accepted or not.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Virginia Dep. of Taxation is asking you to make a correction and on your VA Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on State Taxes and then the link on the right side:

I'd like to see the forms I've filled out or search for a form

Select the VA forms and review your and/or spouse's VA move in or move out dates

Then check out and eFile your VA return again at no fees. We will send you an email if your return got accepted or not.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS has rejected your return because the adjusted gross income (AGI) on your Form 1040 or Form 1040-SR is different than the AGI on your Form 8962 Premium Tax Credit. This difference is because of the unemployment compensation exclusion recently allowed by the American Rescue Plan Act. We are working with the IRS to resolve this issue. Thank you for your patience.

Solution: eFile.com has updated our system to include the recent change to the first $10,200 of unemployment compensation received during 2020. Taxpayers who report this income after March 16, 2021 will see this change on their return. This has unexpectedly affected other aspects of the return; the AGI has to consistently match on all forms and the Form 8962 was affected by this. We will be updating our system to accommodate for this as soon as possible.

Once this is done, you can re-efile your 2020 return for free. Sign in here and click File on the left side of the screen and go through the e-filing and checkout process.

Contact our support team if you have further questions with this.

Problem: The California Franchise Tax Board is asking you to make a correction and on your CA Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on Names & Address and then the link on the right side:

Check the SSN you entered. If it is correct, then you must have filed a CA state income tax return already. As this SSN is a duplicate of a previously accepted CA tax return.  If the SSN is incorrect change it and re-efile your CA return. Or, call 916-845-0353 if you have questions about this return or SSN.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Minnesota Dep. of Taxation is asking you to make a correction and on your MN Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on State Taxes and then the link on the right side:

I'd like to see the forms I've filled out or search for a form

Select the MN forms and review your MN return and Social Security Number.  

If your SSN is correct, you must have filed a MN return with the primary taxpayer social security number already either as primary taxpayer or spouse with the state of MN. If the SSN is incorrect, please change it under Names & Address. If you federal return got accepted already under the old SSN you might have to file a tax amendment. Otherwise, create a new state return and download, print and mail it in from your My Account.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS - not eFile.com - has rejected your return due to the unemployment compensation exclusion allowed by the American Recovery Plan Act. We are still waiting for guidance about how your state will treat the exclusion so that we can update your state return. Thank you for your patience.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

The the message on the right side of the My Return page.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS - not eFile.com - has rejected your return, as the Social Security Number of the Spouse has been used on another return accepted by the IRS.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on Name & Address and verify the SSN of the Spouse on your return. If the SSN is indeed correct, please ask your spouse if a return was filed under this SSN.  If not you can mail them in if you wish. Here is the IRS mailing address: https://www.efile.com/irs-mailing-addresses/

For state addresses please visit: https://www.efile.com/state-income-tax-returns/

You should however contact the IRS or the Social Security Admin. (ssa.gov) about this issue if no return was filed under the SSN.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Hawaii Dep. of Taxation is asking you to make a correction and on your HI Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on State Taxes and then the link on the right side:

I'd like to see the forms I've filled out or search for a form

Select the HI forms and review your HI: If Line 54 State Income Tax Withheld is greater than zero, then it must equal the total of the amounts withheld State Income Tax Amount where State Code is 'HI' on all the forms listed below - round the total withholding to the nearest dollar): Form W-2, Form W-2G Form 1099-R, Form 1099-G, Form 1099-MISC, Form 1099-INT, Form 1099-DIV, Form 1099-OID, Form 1099-K, Form 1099-NEC, HIN15-080.

Make the correction and re-eFile, unless the Federal has been accepted. In that case, make the correction, create a new PDF and download it from you My Account and print and mail it in to Hawaii.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The State of Hawaii - not eFile.com - has rejected your return, as the Tax Period Begin Date can not be greater than the Tax Period End Date for Part-year filer(s) - HI resident for the period.

Solution: Please sign in to your eFile.com account now and click on State Taxes in the upper left and review the IRS message on the right.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on State Taxes on the left and click on I'd like to see the forms I've filled out on the right. Select Hawaii and the Hawaii tax form. At the very top you will see Dates for Part-year filers, the beginning date can not be greater than the end date. Make the change and re-efile again at no charge.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The State of California- not eFile.com - has rejected your return, as the Spouse's/RDPs Social Security Number can not be the same as a previously accepted return - unless you are preparing a tax amendment.

Solution: Please sign in to your eFile.com account now and click on State Taxes in the upper left and review the IRS message on the right.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on State Taxes on the left and click on I'd like to see the forms I've filled out on the right. Select California and review the SSN.  If you need to correct that make the correction there or click on Name & Address  at the top and make the SSN correction on that page. If the SSN is correct, then you can not file this return as a return with this SSN has been accepted by the State of California. Or, you can mail in the return and contact the state later.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Illinois Dep. of Taxation is asking you to make a correction and on your IL Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on My Return on the upper left and check the message on the right side.

On the left click on Federal Taxes ->  Review and then the link on the right side:

I'd like to see the forms I've filled out or search for a form

Select the IRS form and review your IL 1099-G Unemployment Form 

Check box 9 State Abbreviation code for IL. The state tax withholding can not be greater than the Unemployment Compensation. Make the correct and eFile your IL return again at no fees. We will send you an email if your return got accepted or not.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The IRS - not eFile.com - has rejected your return, as the Social Security Number of the Spouse has been used on another return accepted by the IRS.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on Name & Address and verify the Names and Social Security Numbers or SSN of the Taxpayer and the Spouse (if applicable) on your return. On Form 1310 the Name of the person claiming the refund must match SSN in the IRS database. Make any corrections needed and re-eFile again at no fee. If you can not correct this issue and if the issue is on the IRS side, please download your return from your My Account and print, sign and mail it to the IRS. Here is the IRS mailing address: https://www.efile.com/irs-mailing-addresses/

For state addresses please visit: https://www.efile.com/state-income-tax-returns/

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

Problem: The Missouri Dep. of Taxation is asking you to make a correction and on your IL Tax Return.

Solution: Please sign in to your eFile.com account now and click on State Taxes in the upper left and review the IRS message on the right.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on State Taxes on the left and click on I'd like to see the forms I've filled out on the right. Select Missouri and review the forms/page you have added.  

The MO message provided was: The Identity number has been filed through MeF for IND.

If you need to correct that make the correction please do so and re-efile your MO return at no charge. Contact the MO tax department about this issue: income@dor.mo.gov 

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

204
AZ

Problem: The Arizona Dep. of Revenue is asking you to make a correction and on your IL Tax Return.

Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.

1. Sign in: https://mytaxes.efile.com/1040/SignIn/

2. Click on State Taxes on the left and click on I'd like to see the forms I've filled out on the right. Select Arizona and review the forms/page you have added.  

The AZ message provided was: Your return has been rejected, please resubmit..

Contact the Arizona Department of Revenue about this (602) 255-3381 if you have more questions.

If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.

ReviewIT

WatchIT