Problem: The IRS—not eFile.com—rejected your Federal Tax Return because the taxpayer Social Security Number (SSN) in the return must not be the same as the SSN of a previously accepted electronic return for the return type and tax period indicated in the tax return. In other words, your identity has already been used to e-file.
If you have verified your SSN on this return and you are certain that neither you nor somebody acting on your behalf has filed a return with the same SSN for the given tax year, you should explore whether you have become a victim of identity theft. Details on identity theft.
Solution: Sign into your eFile.com account and do one of the following:
- Click on Name & Address and review your SSN and that of your spouse if applicable.
- Click on Federal Taxes → Dependent and review the accuracy of these SSNs as well.
If you made any SSN correction, you can re-eFile your return at no additional charge until it gets accepted.
In some cases, the IRS rejects a tax return incorrectly. In that case, go to My Account in eFile.com and download, sign, print, and paper file your return via mail. See printing and mailing instructions plus addresses based on your resident state.
Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/