Problem: The IRS - not eFile.com - rejected your tax return because the IP PIN - Identity Protection Personal Identification Number (IP PIN) - you entered for your dependent doesn't match IRS records.
Solution: You can retrieve a new or replacement IP-PIN here:
If you're unable to retrieve your IP PIN online via the link above, call 800-908-4490, Monday - Friday, 7 a.m. - 7 p.m. your local time (Alaska & Hawaii follow Pacific Time), to have your IP PIN reissued over the phone. An assistant will verify your identity and mail your IP PIN to your address of record within 21 days.
If you’ve moved since January 1 of this year, or
It’s after October 14 and you haven’t filed your current or prior year Forms 1040 or 1040 PR/SS.
Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click File on the left side of your account screen and follow all the on-screen prompts until you reach the screen asking you if you received an IP PIN. Answer Yes and enter your IP PIN in the box on the next screen.
Follow the rest of the on-screen prompts to re-efile your return(s) at no extra charge.
However, if you cannot get your return accepted with your current or new IP PIN, please download your return from your My Account. Then print, sign and mail it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/.
You may also need to print, sign, and mail your State Tax Return to the State Tax Agency.
Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/