Problem: The IRS - not eFile.com - rejected your tax return because the SSN on Form 8863 Education Credits (American Opportunity and Lifetime Learning Credits) - for Line 20 - Student Name - and Line 21 - the Student SSN does not match the IRS e-File database and records.
Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ and click on My Return and follow the instructions on the right side to correct this. Then click on the left side on Review -> I'd like to see all federal forms -> Search for form 8863. Make the correction and then re-eFile your federal and state returns at no additional charge.
Contact us here for further help: https://www.efile.com/tax-service/contact/efile-contact/