Problem: The IRS—not eFile.com—has rejected your return because the primary Social Security Number (SSN) or Taxpayer Identification Number (TIN) has already been used on another tax return filed with the IRS. If applicable, this might also apply to your state tax return.
Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account and click Name and Address on the left side menu. Scroll down and make the necessary correction of updating your and/or your Dependent's SSN or TIN. Save the changes, click Continue, and follow the instructions on-screen to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted.
However, if you are certain you entered your SSN and/or TIN correctly, but you keep getting rejected (for any reason), PRINT your return(s)—IRS and State(s)—and MAIL it in on time. See printing and mailing instructions plus addresses based on your resident state.
After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS, ask yourself if you have already filed elsewhere or if someone may have filed on your behalf. If you have data security concerns, please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ .
If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/
Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/