Problem: The IRS - not eFile.com - has rejected your return and you are required to make a correction. A qualifying child's identity number on Form 1040-SS must not be the same as the Spouse's SSN on another filed tax return for the same year.
Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.
1. Sign in: https://mytaxes.efile.com/1040/SignIn/
2. Click on NFederal Taxes->Dependents and the left and verify the SSN on the right side.
3. Verify the dependent's SSN and make any correction necessary and re-efile. Dependents on the left side and verify the SSN of your dependent(s).
If all SSNs are correct, then the primary taxpayer's SSS has been claimed as a Dependent on on another return by another taxpayer. In this case, you can not e-File your returns as the IRS will not accept them. Please go to your My Account and download, print, sign and mail in your returns.
Here are the mailing addresses: https://www.efile.com/irs-mailing-addresses/
If you think you are the only person qualified to claim the dependent, please follow these instructions here: https://www.efile.com/claiming-a-dependent-on-a-tax-return/
If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.