Problem: The IRS—not eFile.com—has rejected your return. You are required to make a correction. A qualifying child's identity number on Form 1040-SS must not be the same as the spouse's Social Security Number (SSN) on another tax return that was filed for the same year.
Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.
1. Sign in: https://mytaxes.efile.com/1040/SignIn/
2. Click on NFederal Taxes → Dependents and the left and verify the SSN on the right side.
3. Check the dependent's SSN on the right side, make any necessary corrections, and re-efile at no additional charge.
If all SSNs are correct, then the primary taxpayer's SSN has been claimed as a dependent on another return by another taxpayer. In this case, you can not e-File your returns, as the IRS will not accept them. Please go to your My Account and download, PRINT, sign and MAIL in your returns.
Here are the mailing addresses: https://www.efile.com/irs-mailing-addresses/
If you think you are the only person qualified to claim the dependent, please follow these instructions here: https://www.efile.com/claiming-a-dependent-on-a-tax-return/
If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.