The IRS—not eFile.com—has rejected your return because the SSN for a Dependent on your return was used on a previously IRS accepted return for the same tax year.
Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.
1. Sign in: https://mytaxes.efile.com/1040/SignIn/
2. Click on Name & Address and the left and verify your SSN on the right side.
3. Then, click on Federal Taxes - Dependents on the left side and verify the SSN of your dependent(s).
If all SSNs are correct, then a Dependent on your return has been claimed on another return by another taxpayer. In this case, you can not e-File your returns as the IRS will not accept them. Please go to your My Account and download, print, sign and mail in your returns.
For mailing addresses click here.
If you think you are the only person qualified to claim the dependent, please follow these instructions here: https://www.efile.com/claiming-a-dependent-on-a-tax-return/
If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.