Problem: The IRS rejected your Federal Tax Return - not eFile.com - because you did not enter a valid Identity Protection Personal Identification Number - IP PIN - on your efiled return.
The IP PIN is a 6-digit number assigned by the IRS, or requested by eligible taxpayers, to taxpayers who had their identities stolen to file fraudulent tax returns It provides an extra layer of protection on an e-Filed return and helps to prevent the misuse of their Social Security Numbers on fraudulent Federal Income Tax Returns.
Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, click File on the left side of your account screen and follow all the on-screen prompts until you reach the screen asking you if you received an IP PIN. Answer Yes and enter your IP PIN in the box on the next screen.
If you do not already have it or misplaced it, you can retrieve your IP PIN:
Follow the rest of the on-screen prompts to re-efile your return(s) at no extra charge.
However, if you cannot get your return accepted with your current or new IP PIN, please PRINT your return from your account, sign it, and MAIL it to the IRS. Find the right address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. You may need to print, sign, and mail your State Tax Return to the State Tax Agency. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/