How to Contact the IRS

IRS customer service phone numbers

by Ca Lefson

Not sure where to start? The primary IRS contact number is:

1-800-829-1040

Contact the IRS using this toll-free number to start with for most general questions. Use the resources below for a list of IRS contact numbers and online chat options which pertain to specific questions or situations.

We recommend you first explore these IRS and/or eFile.com online options before you call as the phone holding times might be longer than usual during tax season:

See tips on contacting the IRS plus other resources. Learn how to contact the IRS below via phone and live online chat. You can contact a real person at the IRS after working through some automated prompts using any of the IRS phone numbers on this page.

IRS Contact Numbers

The IRS offers several free customer phone services to taxpayers by subject; the updated phone numbers are listed below. The IRS has several waves of voice bots or automated A.I. (Artificial Intelligence) to alleviate the long wait for contacting to a live IRS representative. During tax season, taxpayers could wait for over an hour on the phone for only a chance to speak to a live person. Did you know there are no automated assistants on eFile.com? Contact us and you will only ever speak to a live human representative.

The IRS virtual assistants or bots allow a caller to work through a series of automated questions in order to obtain information without waiting on hold for hours. This also helps keep caller volume limited as IRS representatives will not be handling as many calls because the virtual bots will solve many of these. Use the below IRS contact numbers for general questions, to retrieve account payment history, your refund status, or report identity theft.

Phone Number
Description
1-800-829-1040
Call the main IRS customer service tax assistance hotline for answers to specific tax questions and individual assistance. The hotline is open Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time.
1-800-829-1954
Call the automated Refund Hotline to check the status of your tax refund, or if you received your refund check but it was lost or destroyed. You will need to enter your Social Security number, your filing status, and the refund amount on your return.

Use many of these online IRS options: IRS account, Transcripts, etc.

1-800-908-9946
Call to request a Tax Return Transcript by mail; allow 5 to 10 days for delivery.
1-800-908-4490
Identity Theft Hotline
1-800-919-9835
Economic Impact Payments, 2020 and 2021 Stimulus Payment, CARES ACT, or EIP. Note: Stimulus checks are no longer being issued.
1-800-829-4933
Business and Specialty Help Line
1-866-699-4083
Estate and Gift Taxes
1-866-699-4096
Excise Taxes
1-877-829-5500
Non-profit Taxes
1-866-455-7438
Information Reporting Program
1-877-777-4778
IRS Taxpayer Advocate
1-844-545-5640
IRS Taxpayer Assistance Centers (TAC)
1-800-829-3676
Order Tax Forms
1-800-829-4059
TTY/TDD Telephone Service for the Hearing Impaired 
1-215-516-2000
Tax Help for U.S. Taxpayers Residing in Canada

Throughout 2020, 2021, and 2022, the IRS has become incredibly difficult to reach - see tax news updates on IRS phone call volume and resource usage. Their implementation of automated assistants aims to alleviate some of this, but still leaves taxpayers confused as these bots can only do so much. When you contact an eFile.com Taxpert®, you will only ever receive a reply from a real human. Get personalized Taxpert® support, completely free.

IRS Customer Service, Online Live Chat

In March of 2022, the IRS implemented chat bots and live agents in order to give a quick, online means to contact an IRS representative with simple questions. The automated responses can also answer questions before connecting to a real person. The IRS live chat feature can be found on many of their pages by clicking the "Start a conversation" button found at the bottom of a limited number of IRS webpages.

If you plan to chat with the IRS online, have your information ready for verification. You may be able to get information on your tax refund status or make a one-time payment. As a user, you are given prompts based on the page you are on. The IRS customer service chat is similar to many other automated chat services that can transfer you to a real person if the robot cannot help solve your question or concern. On eFile.com, you will be immediately connected with a real person to help with your taxes or answer general questions. Create a free eFile account for personalized support based on your real-time tax information.

IRS Face-to-Face Meeting

You can also make an appointment at your local IRS office for help; due to staffing complications and other issues, these appointments may be limited or difficult to come by. Once you have identified your local office, you can use the IRS Taxpayer Assistance Center number to schedule an in-person IRS appointment: 1-844-829-3676.

IRS Phone Service Wait Times

Throughout 2021 and 2022, the IRS has provided many reports showing the extent of their staffing shortages, refund delays, and call wait times. See details on IRS return and refund processing delays here and review the points below for details on how IRS resources have been overutilized.

Item
2019
2020
2021
2022
Calls Received
40,796,555
55,567,317
167,396,426
72,811,503
Calls Answered
10,082,963
11,605,369
15,667,499
7,453,961
Percent of Calls Answered
25%
21%
9%
10%
Percent Level of Service
59%
52%
19%
18%
Average speed of Answer
(In Minutes)
13
17
20
29

The number of callers has gone up substantially while the amount of IRS staff has not increased enough, resulting in a declining rate of calls answered. The IRS aims to get this under control over the remainder of 2022 and into 2023.

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