Problem: The IRS—not eFile.com—has rejected your return because the Taxpayer Identification Number (TIN) for the primary taxpayer has already been used on a return filed with the IRS. In most cases, the taxpayer's Social Security Number (SSN) was entered incorrectly.
Solution: Let us help you turn this into an IRS acceptance.
Sign into your eFile.com account and click on Name & Address.
Scroll down and make the necessary correction of updating Social Security Number and Taxpayer Identification Number. Save the changes, click "Continue" and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, if you are certain you entered your SSN and/or TIN correctly, but you keep getting rejected anyway (for any reason), PRINT your return(s)—IRS and State(s)—and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail.
If the IRS does not accept your return because a return under your SSN has already been accepted by the IRS, ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/
If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/
Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/