Problem: The IRS has rejected your return - not eFile.com - the taxpayer identification number (TIN) for the primary taxpayer has already been used on a return filed with the IRS. In most cases, the taxpayer's social security number (SSN) was entered incorrectly.
Solution: Let us help you turn this into an IRS acceptance.
Sign into your eFile.com account: https://mytaxes.efile.com/1040/SignIn/, and click on Names & Addresses.
Scroll down and make the necessary correction of updating Social Security Number and taxpayer identification number TIN. Save the changes, click Continue and follow the screen instruction to re-efile your federal and state returns for free. You can do this as often as it takes to get accepted. However, should you have entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s) - IRS and State(s) - and MAIL it in on time. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail.
If the IRS does not accept your return, because a return under your SSN has been accepted by the IRS ask yourself if you have already filed elsewhere or if you have data security concerns please visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/ . If you have already filed a return and are trying to change or correct it, please visit https://www.efile.com/tax-amendment/.
Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/.