Your Communication Preferences

Our communications principle is simple
Don't do to others what we don't want to have done to ourselves!

When you sign up for an eFile account, set your preferences so we don't send you unwanted emails—we distinguish between transactional and informational emails—or share your email address with third parties.

Your eFile.com Preference Settings

Review the entries below to learn about customizing your preferences when you sign up with eFile.com. Learn how to change what emails you receive and how to reset or adjust your login information. If you get an unexpected email from us, see this page on what to do if your email or SSN were used to e-file a tax return.

Preference

Setting

Your Email Address

Your email address is critical to communicate vital tax return-related information while you prepare and eFile your taxes. In addition, it's important to receive premium, free, and instant eFile.com Taxpert^® support.
How to update your eFile.com email address: Sign in to your account, click on My Account, and add your new email address.

Email Spam Setting

How many times have you found important emails addressed to you in your email spam box? Emails or internet service providers many times don't get it right when trying to identify what is spam and what is not.
In order for eFile.com emails not to land in your spam folder, add the following email to your whitelist or non-spam list: support@efile.com. See more details on preventing emails from going to your spam folder.

Email Types

We don't do to others what we don't want to have done to ourselves. As such, we will not share your email with third parties, nor will we send you unwanted informational communications once you set your preferences. However, we are compelled in your own self-interest to send you transactional communications. Learn below on what the difference is.

Control
Your
Inbox

Transactional Emails

A transactional email is part of a critical transaction, such as a tax return, tax calculator or support case. Each step your tax return takes (e-Filed, accepted or rejected by the IRS, tax refund status, tax payment information), you as the originator needs to stay informed on potentially important steps you may have to take to complete the started transaction. Learn more in the section below about the unsubscribe policy for transactional communications.
Transactional emails are critical as they might request information necessary to complete or correct the transaction e.g. such as preparing and eFiling a tax return. It's important that you keep your email or phone up to date on your eFile Tax Return Account and your Personal Support Page or PSP.

Unsubscribe from Informational Emails

An informational email is to inform you about important tax changes, new tax services or new tax return tools that might impact your own taxes immediately or in the future.
For example, if the IRS releases a new tax withholding form, we think it's important to inform you about this change, but also to assist you in preparing a new W-4 or withholding form. eFile.com does not share your email or phone number with third parties or other service providers, thus all informational emails you receive are only from eFile.com. Throughout a calendar year, you might receive three to five informational emails.
One or two of these emails might include eFile.com-only promo codes that would reduce or eliminate any tax return preparation fees you might have to pay on eFile.com. By default, you are set up to receive informational emails. At any time, you can unsubscribe from information emails via the link on the left.

Your Phone Number

For two-factor authentication as an extra layer of security, enter your phone number in your eFile.com account during or after registration. Sign into your eFile.com account and click on My Account to edit this feature.
Enter your phone number on your Personal Support Page if you wish to receive account alerts or verification via text messages instead of emails. You will be able to set your communication preferences soon.

Registration Security Code, Username, Password

Didn't get your account registration security code or need to recover your eFile.com username or password? Visit the eFile.com Account Recovery page and see more details on recovering your account.

Security, Privacy, Cookies

Learn about the eFile.com security measures, privacy policy, and cookie settings that are currently in place.

Contact us now and get Premium Tax Support via your Personal Support Page or PSP. Work directly with your personal eFile.com assigned Taxpert^®. All your tax questions will be stored on your eFile.com Personal Support Page. Plus, we can schedule personal chat sessions with you.

Victim of Fake or Phishing Emails?

Did you get an unwanted email that looks like it's from the IRS or eFile.com, but it's actually not? This identity theft process is called phishing—yes, sounds like fishing. Take immediate actions if you mistakenly fell victim to this.

Your Identity Theft Concerns, Questions

Do you have suspicion or knowledge of identity theft? Trust that eFile.com is using the latest identity detection tools available. Find instructions on what to do on the linked page. Report and share identity theft with us as soon as possible so we can help you.

You'll Be Fine!

Prepare your taxes on eFile.com and take the stress out of e-filing a tax return. TAXstimate your return with this free tax calculator and be ready to file by the April 15 deadline. See other tax calculators to help plan your next return.

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