Your Communication Preferences

Control Your
Inbox + Phone

Our Communication's Principal is: Don't do to others, what you don't want to have done to ourselves. As such we don't share your email with third parties, nor will we send you unwanted eFile.com tax related Information Emails after you have set your preference.

Taxes can be complicated, confusing and right out intimidating. As a Taxpayer you need reliable support and easy to understand tax information and direct answers to your personal tax questions. No complicated tax mumbo jumbo talk, but simple to understand answers to your tax questions. Thus, the right communication channels between us and you are important. Below are important considerations for you, plus options to set your communication with us. If you think (and prove to us) you can get faster, better Tax Communication anywhere including TurboTax® or H&R Block® we will give you a nice Promo Code. Let us know.

Your eFile.com Preference Settings

Preference
Setting
Your Email Address
Your email address is critical to communicate vital tax return related information with you while you prepare and eFile your Taxes. In addition, it's important to receive premium, free and instant eFile.com Taxpert support.
How to update your eFile.com Tax Return Email: Sign in to your account, click on My Account and update your email address.
Email Spam Setting
How many times have you found important emails to you in your email spam box? Emails or Internet Service Providers many times don't get it right on what is spam and what is not.
In order for eFile.com emails not to land in your spam folder, add the following email to your white sender or non spam list: support@efile.com.
We don't do to others what we don't want to have done to ourselves.
As such, we will not share your email with third parties nor will we send you unwanted Informational Communication once you set your preference. However, we feel compelled in your own self interest to send you Transactional Communication. Learn below on what the difference is.
A Transactional Communication via email, phone or text message is important information that is part of a critical transaction such as a tax return or shopping cart. For example, each step your tax return takes e.g. e-Filed, Accepted or Rejected, Tax Refund Status, Tax Payment Information, etc., you as the originator need to stay informed on potentially important steps you might have to take to complete the started transaction. As this is in your own self interest, we will not provide the option to opt-out of Transactional Communication, as this could jeopardize the successful completion of the transaction. Thus, it's important your email or phone are up-to-date in your eFile.com Tax Return Account and your Personal Support Page or PSP
An Informational Communication via email, phone or text message serves to inform you about important tax changes or new tax return tools that might impact your own taxes immediately or in the future. For example, if the IRS releases a new Tax Withholding Form etc., we think it's important to inform you about this change, but also to assist you in preparing a new W-4 or Tax Withholding Form. eFile.com does not share your email or phone with third parties or other service providers, thus all information emails you receive are only from eFile.com. Throughout a calendar year, you might receive 2-3 informational emails.
One or two of these emails might include eFile.com only promo codes that would reduce or eliminate any tax return preparation fees you might have to pay on eFile.com. By default, you are set up to receive informational emails. At any time, you can change the settings from your Personal Support Page or from the preference link in the first ever received information email.
Your Phone Number
Enter your phone number in your eFile.com account during or after registration. Sign into your eFile.com account and click on My Account.
Enter your phone number on your Personal Support Page if you wish to receive Premium Free Tax Support via text messages instead of emails. You will be able to set your communication preferences soon.
Registration Security Code, Username, Password
Didn't get your account registration Security Code or need to recover your eFile.com Username or Password? Visit the eFile.com Account Recovery page.
Learn about the eFile.com Privacy and Cookie settings and security measures in place.
Contact us Now and Get Premium Tax Support via your Personal Support Page or PSP. Work Directly with your Personal eFile.com assigned Taxpert. All your Tax Questions will be stored on your eFile.com Personal Support Page. Plus, we can schedule personal chat sessions with you.
Did you get an unwanted email that looks like it's from the IRS or eFile.com? This identity theft process is called Phishing - yes, sounds like fishing. Please take immediate actions if you mistakenly fell for this.
Do You have suspicion or knowledge of Identity Theft? Trust Us, eFile.com is using the latest identity detection tools available. Find instructions on what to do. Report and share Identify Theft with us as soon as possible so we can help you.


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