Problem: The IRS rejected - not eFile.com - your tax return because the Identity Protection Personal Identification Number IP PIN you entered was not valid.
Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on File and follow the steps on the screen and verify/correct the Dependent/Qualifying Person Identity Protection Personal Identification Number IP PIN before you re-eFile your federal and state returns at no additional charge.
The Identity Protection PIN (IP PIN) is a PIN either assigned by the IRS or requested by the taxpayer, to victims of attempted identity theft, and the number is different from your prior-year AGI (to verify your identity with the IRS). The IP PIN is 6 digits, and it is sent to you in a letter from the IRS.
If your IP PIN is not correct please get a new IP PIN online via the IRS website here:
Once you have the new IP PIN enter it on your eFile.com return and re-efile at not charge. If you keep getting rejected then you have to paper file - download the PDF from My Account on eFile.com and print, sign and mail in your return. Also include a copy of your W-2, 1099 forms. It will unfortunately take longer to process your return.
Here is the mailing address for the IRS: https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/
Find the mailing address for the State here: https://www.efile.com/states/
Contact us if you have questions.