Problem: The IRS rejected - not eFile.com - your tax return because the Identity Protection Personal Identification Number IP PIN you entered was not valid.
Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/ click on File and follow the steps on the screen and verify/correct the Dependent/Qualifying Person Identity Protection Personal Identification Number IP PIN before you re-eFile your federal and state returns at no additional charge.
The Identity Protection PIN (IP PIN) is a PIN either assigned by the IRS or requested by the taxpayer, to victims of attempted identity theft, and the number is different from your prior-year AGI (to verify your identity with the IRS). The IP PIN is 6 digits, and it is sent to you in a letter from the IRS. Alternatively you can obtain your IP PIN online via the IRS website here:
https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin
If you cannot find your IP PIN, then you have to paper file - download the PDF from My Account in eFile.com and print and mail it. It will unfortunately take longer to process your return.
Contact us if you have questions.