What the Second Stimulus Payment Means For You

Tax Data Identity Protection

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Did you receive an email from eFile.com stating that you e-Filed a tax return - or that your return was accepted or rejected by the IRS - but you did not file this return at all? Somebody has filed a return with your data; either the SSN entered was a mistake but happened to match your SSN or you may be a victim of identity theft and tax fraud where a person intentionally filed a tax return with your data. Or, did the IRS send you Letter 5701C or 5747C?

If any of the above occurred, this does not mean that we at eFile.com committed the fraud. More likely, somebody used your tax data, either intentionally or by mistake. We are committed to helping our clients and other taxpayers protect their data and to promote awareness of identity theft practices. See these steps to take if Identity theft occurred to you.

Review the following sections below for information on how identity thieves target individuals, what you can do to protect yourself from identity theft, and how to report identity theft to the IRS and/or state tax agencies.

Rejected return due to to duplicate SSN

If you are a confirmed victim of tax-related identity theft due to a duplicate or previously filed return under your SSN complete and file Form 14039 if your e-Filed tax return got rejected due to a duplicate SSN. Keep in mind an already filed return under your SSN can also be the result of an honest mistake by another taxpayer, not necessarily the result of intentional identity theft,

Sign in to eFile.com and under 'My Account' download your 2020 rejected tax return PDF file. Print and sign in and include your W-2, 1099 forms etc. and mail your return to the IRS. Complete and print Form 14039 and follow the mailing instructions on the form. 

The IRS will then investigate your case and once the fraudulent tax return is removed from your IRS account, you will receive an IP PIN by postal mail at the start of the next calendar year or tax season.

As a confirmed identity theft victim you can't opt out of the IP PIN program unlike other taxpayers. IP-PINs will be mailed annually to confirmed victims and participants enrolled before 2019.

Lost IP-PINs can also be retrieved via the online account.

Register Account, Get IP PIN

What is Identity Theft?

Identity theft is the fraudulent use of an individual's private identifying information to commit fraud for financial gain. Identity thieves seek ways to gather personal information from unsuspecting individuals to commit fraud while the victims are unaware of the acts.

  • In 2020 the IRS launched Identity Theft Central which will improve online access to information on identity theft and data security protection for taxpayers, tax professionals and businesses.
  • Between 2015 and 2019, the number of taxpayers reporting they were identity theft victims fell 80%. In 2019, the IRS received 137,000 reports from taxpayers compared to 677,000 in 2015. This was the fourth consecutive year this number declined. 
  • Between 2015 and 2019, the IRS protected a combined $26 billion in fraudulent refunds by stopping confirmed identity theft returns. 
  • For 2019, roughly 20% of all identity theft and fraud reports were found to be related to identity theft, amounting to just over 650,000 cases out of more than 3.2 million reports.
  • Identity theft had seen a rise of 33% in recent years, according to Department of Justice figures. The good news is the IRS Criminal Investigation Division has helped convict almost 2,000 identity thieves. They also have over 1,700 open investigations.

You may be a victim of identity theft if you receive a notice or letter from the IRS that states one or more of the following:

  • More than one tax return was filed using your SSN,
  • You owe additional tax, have a refund offset, or have had collection actions taken against you for a year you did not file a tax return, and/or
  • IRS records indicate you received wages from an employer you did not work for.
  • If you are the victim of identity theft and a fraudulent tax return was filed with your or your dependent's social security number you can request a copy of that fraudulent tax return. You would then receive a masked or redacted tax return transcript of the fraudulent tax return filed using your SSN. Complete Form 4506-F or Identity Theft Victim’s Request for Copy of Fraudulent Tax Return. The mailing address is on the form.

How Are Identities Stolen?

Identity thieves use various methods to maliciously obtain personal information. One of the most common methods used to obtain electronic information is “phishing.” Phishing is a technique used by identity thieves to gather private and personal information by sending false electronic communications from a seemingly legitimate source. This may take the form of email communications or phone calls from a financial institution, such as a bank or a government agency.

Financial institutions and government agencies, as a rule, do not ask you for personal information, such as your social security number or password over emails and phone calls. For example, if the IRS wants additional information about a tax return you filed, they usually send you a letter in the mail, which includes information on how to contact them if you have questions about the notice.

If a person responds to a phishing email or provides personal information to a caller pretending to be the IRS, they may very well be sending would-be thieves the keys to commit fraud!

Here's some more information on phishing and email scams.

Protect Yourself from Identity Theft

There are a number of measures that individuals such as yourself can take to prevent your identity from being stolen or used fraudulently. Review this document for more details on identity theft.

Apply for an IP-PIN or Identity Protection PIN.

Preventing Phishing

  • Be aware of emails and/or phone calls asking for personal information from you (important: the IRS will never initially email or call you about a tax return; they will send you a notice in the mail first)
  • Examine emails to see where they are coming from. Verify the sender as someone you know or a newsletter you have subscribed to
  • Never provide personal or confidential information to an unverified source. Protect your personal data by keeping it somewhere only you will see it
  • Contact the financial institution or agency to establish legitimacy of the email or phone call
  • Review bank and credit card statements for any unusual activity
  • Use security software with firewall and anti-virus protections. Make sure the software is always turned on and allows automatic updates. See these different security features used on eFile.com

Preventing Tax Fraud

  • Follow steps above to prevent phishing
  • Carefully choose your e-filing or filing partner
  • Audit and examine your own books for any irregularities
  • Be aware of irregular practices, such as keeping two books and the use of social security numbers belonging to the deceased
  • Monitor any communication you receive from the IRS or Tax Agencies
  • Make sure your tax records are secure. If they are electronic, encrypt them with strong passwords. 

Report Identity Theft to the IRS

If you believe you are the victim of identity theft, follow the steps below to report the tax fraud to the IRS:

  1. Visit the Identity Theft Central section at the IRS.
  2. Call the IRS Identity Protection Specialized Unit at 1-800-908-4490 for guidance.
  3. Complete Form 14039, Identity Theft Affidavit, to prove that you're the real taxpayer (or on behalf of a deceased spouse or relative whose personal information was used to file a fraudulent tax return). You can find this form here along with other 2020 forms; note that it must be filed and cannot be e-Filed - FileIT. If you're a victim if identity theft and the theft is affecting your tax records, check Box 1 in Section A. However, if you identity was compromised, but it was not used on a fraudulent tax return, check Box 2 in Section A (you can also check this box if you had any personal belongings or Social Security cards stolen).
  4. Mail Form 14039 to this address: Internal Revenue Service, Stop C2003, Fresno, CA 93888.
  5. You may also need to file a police report and a complaint with the Federal Trade Commission on their website if you're a victim of tax return fraud.

Important: If you e-Filed your tax return and the IRS rejected it because your SSN was misused, you will need to paper file your return. Attach Form 14039 and other documentation to your paper return and mail it to the IRS address listed in Step 3.

Report Tax Fraud to Local State Agencies

Generally, each state has either a telephone hotline or an address where an individual can file one's report, if not both. To report income tax fraud, either call a tax hotline or contact the department of taxation via the specified address. Some states require you to fill out a form to mail. As of 2020, many states allow you to report tax fraud online.

In the table below, find each state, the phone number contact, the address to mail the form to, and whether or not it is required (Yes or No).

State
Phone Number
Address
Form Required
Alaska
1-877-478-8477 or 1-907-269-1060
3601 C St, Suite 200
Anchorage, AK 99503
No
Arizona
1-602-542-4023
Criminal Investigations
PO Box 25248
Phoenix AZ 85038
Yes
Arkansas
1-502-682-0370 or 1-800-952-8248
Department of Finance and Administration
Office of Accounting - Internal Audit Section
1515 W 7th Street, Suite 215
Little Rock, AR 72201
Yes
California
1-800-540-3453
Franchise Tax Board
PO Box 1565
Rancho Cordova CA
95741
No
Colorado
1-303-205-8262
Criminal Investigation Section
PO Box 8825
Denver, CO 80201-8825
Yes
Connecticut
*
Department of Revenue Services
Fraud Tips, 450 Columbus Blvd.,
Suite 1, Hartford, CT 60103
Yes
Delaware
1-302-577-8958
*
No
District of
Columbia
1-800-380-3495
Government of the
District of Columbia
Office of Tax and Revenue
Attn: Tax Fraud Hotline
1101 4th St. SW,
Suite 750W, Washington
DC 20024
Yes
Florida
1-800-352-9273 or 1-850-717-6994
Florida Department of Revenue
General Tax Administration
PO Box 6417
Tallahassee, FL 32314-6417
No
Georgia
1-404-417-4266
Georgia Department of Revenue
Office of Special Investigations
1800 Century Center Blvd., Suite 1175
Atlanta, Georgia 30345
No
Hawaii
1-800-587-1456
Special Enforcement Section, Room228
Department of Taxation
PO Box 259
Honolulu, Hawaii 96809-0259
No
Idaho
1-800-972-7660
Tax Discovery Bureau
Idaho State Tax Commission
PO Box 36, Boise ID
83722-0036
No
Illinois
1-800-243-2811
Illinois Department of Revenue
Bureau of Criminal Investigation
101 West Jefferson Street
PO Box 19014
Springfield, Illinois 62794-9014
Yes
Indiana
1-317-232-2271
Indiana Department of Revenue
Special Investigation Unit
PO Box 6480
Indianapolis, IN 46206-6480
Yes
Iowa
1-515-281-5986
*
No
Kansas
*
Kansas Income Tax,
Kansas Dept. of Revenue
PO Box 750260
Topeka, KS 66675-0260
No
Kentucky
1-800-590-3921 or 1-502-564-7118
Division of Special
Investigations
Kentucky Dept. of Revenue
501 High St. Station 18
Frankfort, KY 40601
No
Louisiana
1-866-940-7053
Department of Revenue
Criminal Investigations Division
PO Box 2389
Baton Rouge, LA 70821-2389
No
Maine
1-207-324-9600 or 1-207-624-6250
Maine State Auditor
66 State House Station
Augusta, ME 04333-0066
No
Maryland
1-877-372-8311
Attn: Fraud Hotline, Office
of Legislative Audits
301 West Preston St, Room 1202
Baltimore, MD 21201
No
Massachusetts

1-800-792-5254
*
No
Michigan
1-514-686-4157
Discovery and Tax
Enforcement, Michigan
Dept. of Treasury
Attn: Fraud Unit
PO Box 30140
Lansing, MI 48909
No
Minnesota
1-651-297-5195 or
1-800-657-3500
Minnesota Department of Revenue
Criminal Investigation Division
Mail Station 6590
600 North Robert Street
St. Paul, MN 55146-6590
No
Mississippi
*
Mississippi Dept. of Revenue
Criminal Investigation Division
PO Box 22828
Jackson, MS 39225-2828
No
Missouri
1-573-751-5689
Criminal Tax Investigation Bureau
Harry S Truman State Office Building
301 West High St, Room 670
Jefferson City, MO 65105
No
Montana
1-406-444-6900
Montana Department of Revenue
Attn: Compliance Unit
PO Box 7149
Helena, MT 56904-7149
No
Nebraska
1-800-742-7474 or
1-402-471-5729
Lincoln
301 Centennial Mall South
PO Box 94818
Lincoln, NE 68509-4818
Telephone 402-471-5729
Omaha
Nebraska State Office Building
1313 Farnam Street
Omaha, NE 68102-1871
Telephone (402) 595-2065
No
Nevada
*
State of Nevada Department of Taxation
2550 Paseo Verde Parkway, Suite 180
Henderson, NV 89074
No
New Hampshire
1-603-230-5030
Department of Revenue Administration
Audit Division, Attn. Director of Audit
PO Box 1388
Concord, NH 03302-1388
Yes
New Jersey
1-609-588-5001
New Jersey Division of
Taxation, Attn: Identity
Theft, PO Box 272, Trenton,
NJ  08695-0272
Yes
New Mexico
1-866-457-6789
Tax Fraud Investigations
Division, PO Box 8487
Albuquerque, NM 87198
Yes
New York
1-718-610-4426 or 1-718-707-2100
NYC Department of Finance
Bureau of Criminal Investigation
30-10 Starr Ave, Floor 2
Long Island City, NY 11101 Albany, N.Y. 12227
No
Pennsylvania
1-717-783-4649
Department of Revenue
Bureau of Criminal Tax Investigations
5th Floor Strawberry Square
Harrisburg, PA 17128
No
Rhode Island
1-401-574-8823
State of Rhode Island
Division of Taxation
Attn: Special Investigations
1 Capitol Hill
Providence, RI 02908
Yes
South Carolina
1-803-898-5953
SC Department of Revenue
Attn: Sheryl Wicker, CID
Market Pointe Service Center
300-B Outlet Pointe Blvd.
PO Box 21587
Columbia, SC 29221
Yes
Tennessee
1-800-372-8389
Tennessee Department of Revenue
Special Investigations
301 Plus Park, Suite 110
Nashville, TN 37217-1036
No
Texas
1-800-531-5441, Ext. 3-8707
Texas Controller of Public Accounts
Attn: Criminal Investigations Division
PO Box 13528
No
Utah
*
*
*
Vermont
1-800-649-2424 or 1-866-828-2865
Vermont Department of Taxes
133 State St.
Montpelier, Vermont 05633
No
Virginia
1-804-404-4185
*
No
Washington
1-360-705-6705
*
No
West Virginia
1-304-588-8510
Criminal Investigations Division
PO Box 1641
Charleston, West Virginia 25326-1641
No
Wisconsin
1-608-266-2772
Wisconsin Department of Revenue
Audit Bureau, Unit E
Mail Stop 5-144
PO Box 8906
Madison, WI 53708-8906
Yes
Wyoming
1-888-996-9226
*
No


*This information is being researched and updated

States with online forms: Alabama, Arizona, Colorado, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Maine, Minnesota, Mississippi, Missouri, New Hampshire, New York, Pennsylvania, Washington, West Virginia, Wyoming. Please visit the states page for more information.

If you received an email from eFile.com about a tax return, but you did not file a return on our site, refer to our guide on how to report eFile.com account compromise.

Additional Tax Return Fraud & Identity Theft Information

Identity theft publication 5027 with more details and resources

Phishing emails, tax scams

Personal information, credit card fraudulently used on eFile.com

eFile.com Privacy and Data Information

Additional information on eFile.com User Agreement and Cookie Settings

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