Problem: The IRS—not eFile.com—rejected your tax return because of the medical expenses you entered.
Solution: Sign into your eFile.com account at https://mytaxes.efile.com/1040/SignIn/, click on My Return, and follow the instructions. As of Jan. 1, 2019, you can only deduct the amount of the total un-reimbursed allowable medical care expenses for the tax year which exceeds 7.5% of your adjusted gross income: https://www.efile.com/medical-deductions/
Make the correction and re-efile your federal and state returns at no additional charge.
Contact us if you have questions: https://www.efile.com/tax-service/contact/efile-contact/