We at eFile.com follow industry and government specified security guidelines concerning the use of private and personal information. However, in simple terms, security and convenience don't like each other. Without compromising on data security, we do strive to keep the user experience easy and convenient, and we do regret if certain security measures might be inconvenient for you, including the inability to deliver a security code to a suspicious email address.
These security controls include the guidelines of the Organization for Economic Cooperation and Development (OECD) on the Protection of Data Privacy of Personal Data, the Federal Trade Commission (FTC), the Department of Commerce's Fair Information Practices, and the CAN-SPAM Act.
Trust Guard security scanning and site protection verification for PCI standards, malware, and SSL protection.
eFile.com has been authorized by the IRS to be an official federal tax return e-file provider.
eFile.com is a verified Authorize.Net merchant and all credit card transactions will be processed via this payment gateway.
Your tax information is secured through a Starfield Technologies® enabled 256 bit SSL encryption code between the eFile.com web servers and your browser. The eFile.com hardware servers are located at a non-disclosed, limited access, and highly bio-metric secured 24 hour monitored server location.
eFile.com is committed to keeping your tax information private and recognize the importance customers place on the privacy and confidentiality of their information.
Cookies are required to enable core site functionality and are automatically enabled when you use this site. They can also enhance the user viewing experience.
We don't do to others what we don't want to have done to ourselves: We dislike unwanted emails as much as most users. Thus, each time you enter your email address anywhere on eFile.com, you can be assured that we will not share your email address with external or third parties, nor will you receive emails from anybody but eFile.com.
Emails required to perform tax return transactions e.g. acceptance, payment, request, rejection, support etc. email notifications. Transactional emails essential for a tax return transaction, thus users can not unsubscribe from Transactional Emails.
Tax newsletter, tax policy, service announcement emails are considered informational emails. Information on how to unsubscribe from Informational emails is listed via the link.
Fraud prevention: In early January, taxpayers can obtain their own IRS Identity Protection PIN or IP PIN for the current tax year return. See details on how to obtain your IP-PIN.
During the summer of 2022, the IRS is planning to implement new IRS account security standards provided by ID.me. However, part of this has been reverted following backlash: Individual taxpayers and tax professionals were to be required to verify their identity through ID.me by uploading government documents, taking a video selfie, and filling out personal information, etc. based on NIST 800-63-3 IAL2+Liveness and AAL2 secure login requirements. This feature is no longer required as of February 7, 2022.
Your rights as a taxpayer: You have the right to know what you need to do to comply with the US tax laws. Taxpayers are entitled to have access to all the laws and IRS procedures in all tax forms, instructions, publications, etc. We at eFile offer a database of searchable IRS forms and instructions
as well as IRS publications
. Taxpayers have the right to be informed of IRS decisions about personal income tax accounts and to receive clear explanations of the outcomes.
Review this flowchart and you will better understand the life cycle or roadmap of a taxpayer's IRS tax return from e-filing to notifications and appeals.
Be aware of deepfake deceptions.
Catch up on the latest email phishing scams so you can keep your information safe.
What to do if suspected identify theft occurred? For example, somebody filed with your Social Security Number either by mistake or intentionally. Or, what if your credit card was stolen and used by another person to file a tax return?
View the latest eFile.com user agreement.
eFile.com practices privacy and safety across the site as well as within the tax app. We treat others the way we want to be treated - this is done by not storing unnecessary information, not giving away your email or other information, and not harassing you with spam or upgrades. Create a free eFile account and see how we compare to other popular tax preparation platforms.