Account Recovery and Update

Account Recovery

Forgot your username or password? No longer have access to your email address or phone number? Instructions on how to update, recover your account verification code, username, password, or email address are below. Follow these steps to recover your account - still unable to get in? First, verify that you did in fact create and e-file your taxes via Then, contact us here using the email connected to your account.

Account Data Types

The following items in the table are options to sign into or recover your existing eFile account. Refer to the links and descriptions if you are unable to sign into your account using your eFile login credentials.

Verification Code
As part of the email and device verification process, you will be prompted to verify your email, an optional mobile phone number, and provide security questions/answers. If you cannot access your email or mobile phone number, you will be prompted with a security question. The App with email a sign-in verification code to your email inbox - make sure you check your spam folder as well. You will receive a 6-digit code in the email connected to the account, if there is one. Copy and paste or enter the code in the white box and click the green "Submit code" button. If you select mobile phone, you will receive a text message. If you missed the code expiration time, you can click the resend link.

If you no longer have access to the email address you used to create your account, click the blue "I no longer have access to the email on my account" button and you will be asked to enter some personal information, including your name, Social Security Number, and one security question. If you provide incorrect answers or if there is no account, you will be asked to create a new account (this is required for security purposes). Contact us for help with resetting your email.

Username recovery will enable you to have your username emailed to you via the email address you entered during registration. If you created multiple accounts, you will receive the usernames associated with your email address. To recover your username, simply enter the email address connected to the account and you will be emailed your username. Click "Back to sign in" at the bottom and you can user this username to login. Having trouble? Contact us.
For password recovery, you will need to enter your username - if you can't remember your username, see above. If you entered the correct username, you will be sent a link to reset your password - also check your email spam folder. For security purposes, we do not just send the password as we do the username; you will need to set a new password if you cannot remember it. If you registered multiple accounts on, you will need to enter the username for each of the accounts to receive the link for the specific account. Unable to reset? Contact us here.
Did you change, forgot, or no longer have access to your email address since you registered an eFile account? Click the link in the left column and you will be prompted to provide personal information to reset the email. If you are unable to verify your account or have difficulties, contact us for assistance.
Change Email Address, Username, or Password
Need to change your email address in your account? Sign-in to your account and go to My Account. There, you can click to change your email address, username, and password. If you are unable to sign in, see the table item above for when you no longer can access your email.
Add or Change Phone Number or App for Two-Factor Authentication; Change Security Questions
We highly recommend setting up two-factor authentication or 2FA through your phone or preferred authentication application. When you initially sign up for an eFile account, you are prompted to add this information. However, you can set this up later by clicking on My Account and navigating to the green "Security Center" button. On this page, you can see and edit your security questions at the bottom of the page. You can select Configure two-factor authentication at the top to add, change, or remove a phone or app. With 2FA enabled, you will be sent a sign-in code to your phone in order to login. This feature acts as a second layer of security; if you no longer have access to your phone number, contact us for assistance.
No luck with your recovery or update attempts? Discuss this with one of our support representatives and get help.

Below is a screenshot of the account recovery page to be sure you are on the correct page to guide you through reseting your information. To get here, on the main sign in screen, click "Need help signing in?" below the login credential entries and you will be brought to this page:

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Make a selection based on your needs. If you select the email option, fill in the information requested; for a forgotten username or password, this process is a little easier. Follow this link with more screenshots and the step-by-step account recovery process.

If you need more help with your account, send us a support request and an Taxpert® will assist you as quickly as possible.