Account Recovery and Update

Forgot your email or password? No longer have access to your email address or phone number? Instructions on how to update, recover your account verification code, username, password or email address are below. Follow these steps to recover your account - still unable to get in? First, verify that you did in fact create and e-file your taxes via Then, contact us here using the email connected to your account.

Account Data Types

The following items in the table are options to sign into or recover your existing eFile account. Refer to the links and descriptions if you are unable to sign into your account using your eFile login credentials.

Verification Code
As part of the email and device verification process, you will be prompted to verify your email, an optional mobile phone number, and provide security questions/answers. If you cannot access your email or mobile phone number, you will be prompted with a security question. The App with email a sign-in verification code to your email inbox - make sure you check your spam folder as well. You will receive a 6-digit code in the email connected to the account, if there is one. Copy and paste or enter the code in the white box and click the green "Confirm" button. If you select mobile phone, you will receive a text message. If you missed the code expiration time, you can click the resend link.

If you no longer have access to the email address you used to create your account, click the blue "I no longer have access to the email on my account" button and you will be asked to enter some personal information, including your name, Social Security Number, and one security question. If you provide incorrect answers or if there is no account, you will be asked to create a new account (this is required for security purposes). Contact us for help with resetting your email.

Username recovery will enable you to have your username emailed to you via the email address you entered during registration. If you created multiple accounts, you will receive the usernames associated with your email address.
For password recovery, you will need to enter your username - if you can't remember your username, see above. If you entered the correct username, your password will be emailed to you - also check your email spam folder. If you registered multiple accounts on, you will need to enter the username for each of the accounts to receive the associated password.
Change Email Address
Need to change your email address in your account? Sign-in to your account and go to My Account. There, you can click to change your email address, username, and password.
Did you change, forgot, or no longer have access to your email address since you registered an eFile account? Click the link in the left column and you will be prompted to provide personal information.
No luck with your recovery or update attempts? Discuss your problem with one of our support representatives.

Sample Account Verification Screenshots

Below are screenshots of the sign up, sign in, and account recovery process. Use these below to be sure you are on the correct pages to guide you through reseting your information.

On the main sign in screen, click "Need help signing in?" below the login credential entries and you will be brought to this page:

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Make a selection based on your needs. If you selected the email option, fill in the information requested; for a forgotten username or password, this process is a little easier. Follow this link with more screenshots and the step-by-step account recovery process.

If you need more help with your account, send us a support request and an Taxpert will assist you as quickly as possible.