As part of the email and device verification process, you will be prompted to either verify via email, mobile phone number, or security question - make sure you click one of the 3 options (see screenshots below). If you cannot access your email or mobile phone number, you will be prompted a security question. The eFile.com App with email you a Sign-In Verification Code to your email inbox - make sure you check your spam folder as well. You will receive a 6 digit code in the email. Please copy/paste or enter the code in the white box and click the green "Submit code and log me in" button. Enter this on the eFile.com Sign-Up or Sign-In page. If you missed the code expiration time, you can click the Resend link on the Sign-Up or Sign-In page. If you select mobile phone you will receive a text message.
If you no longer have access to the email address you used to create your account, click the blue "What if I can't access my email" button and you will be asked to answer security questions to access your account. Unfortunately, if you provide incorrect answers, you will asked to create a new account (this is required for security purposes).