Problem: The IRS has rejected your return - not eFile.com - because the prior-year Adjusted Gross Income - AGI - you entered on your Tax Return does not match IRS AGI records, or you checked that you did not file a return the prior tax year.
Solution: Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account: click File on the left side menu, and follow the on-screen prompts until you reach the screen asking you if you filed a tax return last year. Select Yes, click the green Continue button, and enter the correct AGI as listed on your last year's Tax Return in the box on the next screen.
You can find your previous year AGI for 2018 on line 7 of the Form 1040. To find your AGI, visit this link: https://www.efile.com/adjusted-gross-income-or-agi/. Follow the rest of the on-screen prompts to re-efile your return at no extra charge.
You can also get a previous year tax return transcript online for free to compare your AGI with that of the IRS: https://www.efile.com/tax-return/copy-tax-return/
If you cannot locate your prior-year AGI or your return keeps getting rejected over and over by the IRS for any reason or even if you are 100% certain the AGI entered is correct, please PRINT your return(s) from your account, sign them, and MAIL it to the IRS and/or state tax agency as the AGI is not required for verification on paper returns. Make sure to get it postmarked before April 15. Find the correct mailing address to use at https://www.efile.com/where-to-mail-tax-return-form-irs-mailing-address-for-refund/. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/
Your AGI will be stored conveniently for you in your eFile.com account under My Account once you have eFiled and the IRS has accepted this tax year's income tax return.