Promo Codes: We will honor all valid eFile.com promo codes and promo codes from tax preparation competitors. Please provide a link or screenshot as evidence of a competitor's promo code prior to paying and checking out on eFile.com. If you submit a promo code after you have paid on eFile.com, we can no longer honor this promo code but will provide you with a higher discount promo code for either another tax return for the current or for the next tax season. Valid for 90 days after your return was started.
Tax App Error: If you are facing one or more tax app errors which we can re-create and cannot correct for you, we will refund you for the tax preparation fee. You might be required to provide screenshots of the alleged error as further evidence of the error(s). If you claim one or more tax calculation errors, we maintain the right to review and/or re-create the alleged claim(s) before we approve a tax preparation fee refund. The section below Result Comparison explains comparisons of the same tax return between various tax preparation sites or tools. A tax return that results in a higher tax refund or lower taxes due that does not mean that this tax return is processed correctly or that the same tax data was entered on all tax returns. Tax return results that are plus/minus $1.00 do not apply as they might be due to rounding.
Result Comparison: If you received a larger refund amount or paid a smaller tax due using another online tax preparation software, you must provide the PDF tax return from the other site so we can compare that with the tax data you entered on eFile.com. Only upon review of the PDF can we consider a tax preparation fee refund. Valid for 90 days after your return was started. Higher refunds or lower taxes due is not an indication of a tax return prepared correctly; it could be due to different tax data entered. Tax return results that are plus/minus $1.00 do not apply as they might be due to rounding.
Unable To Electronically File (efile) Return: We cannot provide a refund if you paid for a tax return on our site, but could not efile the return for any reason (could not get a prior-year AGI from the IRS, the IRS [not eFile.com] rejected your return, etc.). If you don't want to (or cannot) efile your return or you are required to paper file it, you can print and mail your tax return from your eFile.com account.
Deleted Account: If you prepare one or more tax return(s) and pay for these tax return(s) by voluntarily clicking the payment processing button and subsequently delete this account and tax returns, we can no longer issue tax preparation fee refunds since all associated data has been deleted, plus completed returns you could have downloaded from your My Account section. During the delete process, you have also agreed to the terms of account deletion.
Price Meet 'n Beat: Only eFile.com offers a Price Meet n' Beat guarantee. If you find a lower tax preparation price online for the exact same tax service, we will not only Meet this Price but also Beat it! Please provide links or screenshots of the lower price here prior to paying tax preparation fees on eFile.com as proof of the lower price so we can "Meet 'n Beat" that price. Dare to Compare!
Fee Refund Methods: Tax preparation fees paid by Credit Card cannot be partially refunded and might be combined with promo codes for future tax returns. Approved credit card fee refund amounts will be based on the cause of the requested refund and the total charges made by the taxpayer (e.g. if a promo code was applied or not). Fees paid via e-Collect or deduct fee from refund can be partially refunded via direct bank deposit. We will ask you to verify your bank information. Based on the tax preparation fee refund request (e.g. if you do not own a bank account or request a check in the mail, etc.), we reserve the right to substitute tax preparation fee refunds with free tax return or other promo codes for future tax returns.
Other: For more information, please review the eFile.com User Agreement you have agreed to during account setup.