Checking Your Tax Return and Tax Refund Status

Before you check where your tax refund money is or what your tax refund status is, please check your tax return status through your efile.com account and make sure that your tax return has been accepted by the IRS.

When Can I Check My Tax Refund Status?

Generally you can get tax refund information 72 hours after the IRS has acknowledged the receipt of your efiled tax return, or three to four weeks after mailing a paper tax return.

How Do I Check My Tax Refund Status?

Before you check your tax refund status under Step 2 below, make sure you have a copy of your tax return handy. You will need to provide the following information from your tax return:

 Step 1: Check your Tax RETURN Status

  1. Check your tax return on efile.com (only if you prepared and efiled at efile.com). If you efiled your tax return at a different site, please sign in to your account at that site; efile.com can not provide tax return status information for other web sites or tax offices.
  2. Sign in to your existing efile.com account:  Sign in to your existing efile.com account and you will see the status of your prepared and efiled tax return on efile.com:
    • Not efiled
    • Pending
    • Accepted
    • Rejected
  3. If your return is rejected, you can correct any errors and efile again until your return is accepted (at no additional charge).
  4. If you have further questions about the status of your return you can also call the IRS Tax Assistance Hotline: 1-800-829-1040 (Monday through Friday, from 7:00 a.m. to 10:00 p.m. local time).

Step 2: Check your Tax REFUND Status

Only after your tax return was accepted by the IRS can you expect your tax refund from the IRS. How your refund is released by the IRS depends on which refund method you selected when you efiled or filed your return:

1. Direct Bank Deposit: Your tax refund will be electronically transferred directly from the IRS (US Treasury) to the bank account you entered during your tax preparation on eFile.

Check in this order: 1. Tax Refund Dates   2. Tax Refund Status   3. Contact your bank

Or call the IRS Refund Hotline: 1-800-829-1954 

2. Direct Deposit with e-Collect - Deduct Fee From Refund (DFFR): If you paid your tax preparation fee via e-Collect, your tax refund will be transferred from the IRS to the efile.com partner bank (Bancorp/EPS Financial) and then to your bank account, minus the tax preparation fee (for Deluxe or Premium service). A service processing fee (e-Collect fee) of only $19.95 will be charged for this service. This fee is charged by eFile's partner bank (Bancorp/EPS Financial) and not by efile.com and will be automatically deducted from your tax refund.

If you choose this option, you will need to visit www.efile.com/my-tax-refund-money and create an account in order to check the status of your refund. Once you have an account, you will be able to track the status of your refund and the expected date of your deposit. Your funds will be transferred from the IRS to eFile's partner bank, Bancorp/EPS Financial, and then to your bank account (minus the $19.95 e-Collect fee).

Check in this order: 1. Tax Refund Dates   2. Tax Refund Status   3. www.efile.com/my-tax-refund-money

Or call EPS Financial: 1-877-503-0788

3. E-1 Prepaid Visa Card by Mail (Issued by EPS Financial): If you selected to have your fee deducted from your expected tax refund, but you do not have a bank direct deposit account, you can select to have your refund put on a prepaid visa card. You should expect to receive the card in the mail 7-10 days after the IRS accepts your tax return. Once EPS processes your fees, the remainder of your refund will be deposited onto the card. 

Check in this order: 1. Tax Refund Dates   2. Tax Refund Status   3. www.efile.com/my-tax-refund-money

Or call EPS Financial: 1-877-503-0788

4. IRS Check by Mail: Once your tax return has been received and processed, the IRS will issue you a paper check and send it through the post office. It generally takes about twice as long as direct deposit to receive your refund in the mail.

Check in this order:  1. Tax Refund Dates   2. Tax Refund Status   3. Call the IRS Refund Hotline: 1-800-829-1954

Note: If you contacted the IRS and they informed you that your refund was transferred to a bank or a bank routing number different than the routing number of your bank, don't worry; the IRS and eFile are not a bank, thus the e-Collect partner was instructed (with a unique routing number) to transfer your tax refund to your bank.

Learn more about unclaimed tax refunds or tax refunds that did not reach the recipient

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