The efile.com Taxisfaction Promises and Service Guarantees
1. Promise: Biggest Refund Guaranteed
efile.com guarantees you the Biggest Tax Refund allowed by law on any Tax Return prepared on efile.com and accepted by the IRS.
We are confident that our online tax preparation software will give you either the Biggest Refund to which you are entitled by law or the lowest amount of taxes due. However, should another tax preparation method yield a larger refund or a smaller tax liability, please mail us a paper copy of your efile.com prepared tax return and a paper copy of the tax return prepared using the alternate method. As we are sure you will agree, the data entered must be the same across all tax preparation methods in order to make a fair comparison. Furthermore, we can not accept tax return comparisons that are obviously in contradiction with current tax laws. Your claim must be submitted in writing within sixty (60) days after the date on which the IRS accepts your efile.com prepared return and no later than June 18, 2016.
After all the comparison requirements have been met, should your Tax Refund or Tax Amount Due derived by efile.com differ unfavorably for you from the alternate method, we will refund you all fees you paid to efile.com and pay you a $100 Tax Refund Pledge Fee. Please mail the required documents to: 3900 Jermantown Road, Fairfax, VA 22030.
2. Promise: 100% Accuracy Tax Calculation Guarantee
efile.com reduces calculation mistakes through our instant error checking feature. However, should you have to pay a penalty fee to the IRS or a State Tax Agency due to an efile.com tax calculation error, efile.com will pay the penalty and interest for you.
3. Promise: Tax Audit Support and Assistance
efile.com is here to help assist you after your Tax Return has been accepted and should you get audited.
In the event that you receive an IRS audit notice, keep these efile Tax Tips in mind:
- Stay calm and don’t panic.
- You might be asked to make changes to your account or provide additional tax information.
- Each notice will have specific instructions on what to do next.
- Contact efile.com
Learn more about Tax Audits
Important Reminder and Tip: Always keep good records and download a PDF copy of your Tax Return from efile.com.
IRS-efile is the best tax preparation option for everyone, especially for taxpayers impacted by recent congressional tax law changes. Over 128 million U.S. taxpayers efiled in 2015.
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