Premium, Free Tax Support Options
The eFile.com tax support principle is very simple: treat others in a way which you want to be treated. Explain!
Contact a human Taxpert® now and get answers to your questions relating to your personal tax situation, online tax preparation, e-filing, your eFile account, and more! There are no automated assistants on eFile.com.
Have a tax question? Account-related question? Contact us here for free assistance. Get help filling out a W-4, filing your next tax return, or planning your taxes for next year.
Find the table below for quick support options that may answer your question or concern.
IT = Income Taxes and we understand that federal and state taxes are too complicated; we GetIT. You work hard for your money and we will work hard so you can keep more of it. To do this, we offer a wide range of personalized tax support choices in this sometimes-sterile digital world we live in. We hope to build a long-lasting and less-taxing working relationship with you built on trust and confidence. Find and pick the right or most appropriate support option below to start with. You will not get endless support circles, finger pointing, or runarounds! We at eFile.com pride ourselves in our premium and free tax support application.
If you think - and share with us - that you can get faster tax support anywhere, including TurboTax® or H&R Block®, we will reward you for it and treat you with promo codes or other goodies. Share your thoughts or experience with us now. Only on eFile.com will you have access to your own personal support page where you can get your specific tax questions answered.
Once the tax season begins, eFileIT between through the October deadline. Sign up now for the eFile.com TaxWin Zone to not only get the latest tax savings news, but also a chance to win prizes and promo codes.
Your eFile.com Tax Support Choices
Find options below for quick resources and tips to prepare your taxes. If you can't find what you're looking for, just contact us here - IT's that easy!
You will find
last year's adjusted gross income or AGI as verification when you e-file
this year's IRS and state taxes on eFile.com. If you don't have a copy of your last return, check the link below. If you e-filed your latest return via eFile.com, our tax app will have stored your return and AGI for you.
From the tax app you will be able to search for tax forms or find online instructions. Plus, if you need to contact a Taxpert® (a real human and not digital assitance or AI) you can do this from the tax app Help page. Based on support case we send out phone or chat inviatations.
See the options to get a copy of your IRS and/or state accepted income tax return. A copy of your return will have the AGI you will need in order to e-file your current year return.
Didn't get your security code or need to recover your eFile.com username or password? See how to get back into your account if you face any difficulties logging in.
If you prepared and e-filed your latest return via eFile.com, find out what the return status is with the IRS. Was it accepted? Is it still processing?
Get your personal federal and/or
state tax refund status; see this page for information on finding your refund and a link to the IRS tool to check your refund status.
Contact us now and get premium tax support; work directly with your personal eFile.com assigned Taxpert
®. All your tax questions will be stored on your
personal support page. Plus, we can schedule personal chat sessions with you.
On eFile.com, you will not get old fashioned email support with so many confusing, back-and-forth email exchanges, but rather support through your own secure
personal support page or
PSP. On this page, you will see your entire support history without having to search through emails in your inbox. We will send you an email notification once your question was either answered or your concern addressed. Through a simple click, you will land on your PSP without having to sign in. Just go here and
post what's on your mind.
Access frequently used IRS phone numbers. The page has everything from the main IRS contact number to a number to order tax forms.
Take these simple steps to prepare for your tax return preparation. See how to get your return ready;
gather your forms so you can report them on the eFile Tax App and let us do the hard work for you.
Many are not sure what certain tax terms mean or what stands behind these acronyms or form names, like W-2. Or, have you ever wondered about the line on the Form 1040 that asks, "Are you blind"? This begs the question, how could a blind person see and complete the form? You can get the answers you need on this list of tax terms to your tax questions.
We believe you should be in control of your email inbox. We don't like unwanted emails and spam emails just as much as you don't and we want to treat you the way we want to be treated. If you think you got an unwanted
informational email from eFile.com, use the
Preference link in that email and update your personal communication preferences from there. We will remove your email address immediately - none of this
wait 3-4 weeks stuff!
Learn more about your eFile.com preference setting.
Did you get an unwanted email that looks like it is from the IRS or eFile.com? This identity theft process is called phishing - yes, sounds like fishing. You should take immediate action if you mistakenly fell victim to this.
Learn about potential or actual tax audits; see tips on how to prepare for this and how to work with us on a tax audit.
Do you worry or have suspicions that your information has been compromised? Or have you been a victim of identity theft? Trust that eFile.com is using the latest identity detection tools available (see below). Find instructions on what to do; report and share identity theft with us as soon as possible so we can help you.
Find out how secure your tax data is while working with us. eFile.com assures privacy and safety when you report your information on your tax return.
We at eFile.com hope to spare you most of the stress of filing taxes. With online preparation and e-filing, taxpayers can do the work themselves through an app that walks them through the process while always having the option to contact us directly through your account. We will be able to work with you on all your questions, simple or complicated. Start free here and see how the eFile Tax App works.
TurboTax® is a registered trademark of Intuit, Inc.
H&R Block® is a registered trademark of HRB Innovations, Inc.