How to Keep Emails from Landing in Your Spam Folder

Why am I not getting emails from eFile.com for support cases or tax return updates? What if email notifications from eFile.com land in your spam folder? Let's find out how to prevent emails from getting lost and get them in your primary inbox.

How to Find eFile Emails

Follow these steps based on email service provider:


Provider
Description
Gmail
  1. Select Gmail gear -> select link below see all settings
  2. Select Filters and Blocked Addresses -> create a new filter
  3. Enter from: support@efile.com and to: Your Gmail address -> Continue
  4. Select Never send it to Spam -> Update filter.

Additionally, when you read the email in your Spam folder, you should see an option to select that this email is not spam. Selecting this should send the email to your primary inbox as well as any future emails.

Yahoo
  1. Select the Spam or Junk folder
  2. Select the email from eFile to open it
  3. Select the Not Spam button - this will move it to your primary inbox. Emails from eFile should now be sent to your primary inbox instead of the Junk folder. Gmail offers a similar solution.
Outlook
  1. Open your Junk folder and select the eFile email that went here by mistake
  2. Here, a toolbar should open (like Gmail or Yahoo) which allows you to select Not Junk or Not Spam. You can also select "It's not junk" at the top of the email
  3. If support@efile.com is blocked for any reason, you can unlock this email under your Blocked Senders list
  4. Add the sender to your Safe senders list.

You can also select Settings -> View all Outlook settings -> Junk Email. Here, you can see your Blocked Senders (be sure eFile is not here) and your Safe Senders (add support@efile.com here).

iCloud
  1. In iCloud, select the Junk folder -> select the eFile email -> select Not Junk at the top. This will send it any future emails from support@efile.com to your primary inbox.
AOL
  1. Select the Spam or Junk folder
  2. Select the email from eFile to open it
  3. Select the Not Spam button - this will move it to your primary inbox. Emails from eFile should now be sent to your primary inbox instead of the Junk folder. Gmail offers a similar solution.
All other email providers

In general, you can add an email to your mailing list within an email platform. Most offer a simple solution when you locate the email in your spam/junk folder by allowing you to select that the email should not be spam. You should make sure that emails from support@efile.com are able to come through your primary inbox. Consider checking with your email provider on how to whitelist an email address. Then, add this email address to your email provider whitelist or spam filter: support@efile.com.

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