Problem: The IRS—not eFile.com—rejected your tax return because the Identity Protection Personal Identification Number (IP-PIN) you entered was not valid.
Solution: You can obtain a new IP-PIN here:
https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin
If you can not create an account for a new IP-PIN via the link above. If you need to create an account for a new IP-PIN, call 800-908-4490 between Monday-Friday, 7am-7pm your local time (Alaska & Hawaii follow Pacific Time). Your identity will be verified via the phone and a new IP-PIN will be mailed to your address of record within 21 days.
Exceptions:
If you’ve moved since January 1 of this year, or
It’s after October 14 and you haven’t filed your current or prior year return.
Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account and see Dependents under the Federal Taxes section. Towards the bottom of this page, you will see advanced options which will give you the option to enter an IP-PIN for your dependent. Include this or correct the entry. Then, Save and click File on the left side of your account screen and follow all the on-screen prompts until you reach the screen asking you if you received an IP-PIN. Answer "Yes" and enter your IP-PIN in the box on the next screen.
Follow the rest of the on-screen prompts to re-efile your return(s) at no extra charge.
However, if you cannot get your return accepted with your current or new IP-PIN, please download your return from your My Account. Then PRINT, sign and MAIL it to the IRS (include W-2 forms).
Find the mailing address at https://www.efile.com/irs-mailing-addresses/.
You may also need to print, sign, and mail your State Tax Return to the State Tax Agency.
Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/