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Online eFile Federal Tax Return Error Code or Rejection Message

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If your online efile tax return was rejected, don't worry, since a rejection of an efile completed online tax return usually requires only a small correction.

Please sign back into your tax return http://www.efile.com/my-tax-return/ and follow the instructions on what to do to correct your online tax return. Once you have completed the correction, please efile your tax return again (no extra charges apply).

For eFile State related tax return corrections or rejections notices please click here.

IRS Federal Tax Return efile Rejection Error Codes: 

Reject Code IRS Federal Income Tax Return efile Rejection Code Message
FW2-502
Description
You have entered an Employer Identification Number on a form W-2 - Wages and Salaries that does not match IRS records. To correct, open each W-2 - Wages and Salaries and make sure that each Payer or Employer Identification Number matches the Form W-2 you received from your employer. If the Payer or Employer Identification Number matches the number you were provided, contact the employer that provided the document and request a revised document with the correct number.
Solution

1. Do not worry or panic- Sign in to your efile.com account.

2. Click the "Review" link on the left and scroll down to the "Show all forms I've completed" link. Click that link, then click the W-2 form link.

3. Check the EIN field to see if you entered it exactly as it appears on the W-2 you received from your employer. If it is, you should contact the employer and ask if they gave you an incorrect EIN.

4. If the EIN is correct, it must be an error in IRS records and you do not need to re-efile your return. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return by the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

5. After you have MAILED your tax return to the IRS, please call the IRS at 1-800-829-1040 to inform them about the issue and ask them how to proceed.

6. Contact an efile.com Taxpert to assist you with any questions your might have.

R0000-500-01
Description
Your return has been rejected because your name and Social Security Number (SSN) do not match IRS records. Click here to correct your name or SSN, then re-file your return. What if they are correct? If the name and SSN you entered matches your Social Security card, you will need to contact the Social Security Administration at (800) 772-1213.
Solution

1. Do not worry or panic- Sign in to your efile.com account. 

2. Click the "Name and Address" link on the left side of your account screen. 

3. Check your Social Security Number (SSN) on this screen.

4. If all SSNs are correct on your efile.com tax return, no need to efile again, there may be an error in the IRS records. Do not worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return.

5. Please PRINT and MAIL your tax return before the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

R0000-902-01
Description
Your federal tax return has been rejected because a 2016 return with your name and Social Security number (SSN) has already been accepted by the IRS.
Solution

1. Don't worry or panic- Sign in to your efile.com account.

2. Click "Name and Address" on the left side of your account screen. 

3. Check all Social Security Numbers on this page including any spouse and dependent SSNs.

4. If all SSNs are correct on your tax return, there's no need to efile again since the IRS has already accepted a tax return with the SSN on record.

5. Please PRINT and MAIL your tax return before the tax return deadline. Click "My Account" and you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to find out who filed a tax return with your SSN for the current tax year. You might be a victim of Identify Theft - please learn more about Identity Theft here.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

IND-508
Description
The taxpayers Social Security Number(SSN) has been claimed as the spouse on another tax return that has already been filed and accepted by the IRS To correct,click here make sure the SSN entered matches what is shown on your social security card. If the SSN does not match, correct the SSN and click Save at the bottom to save your changes. If you are unable to save the change, contact support. We will need to remove the flag from your account. If the SSN entered is correct you will need to contact the IRS to determine how the SSN has been used on someone else’s return. The IRS taxpayer hotline phone number is 800.829.1040
Solution

1. Don't worry or panic- Sign in to your efile.com account. 

2. Click the "Name and Address" link on the left side of your account screen. 

3. Check all Social Security Numbers on this page including spouse and dependent SSNs.

4. If all SSNs are correct on your efile.com tax return, ask your spouse if he or she already filed a joint return. If the answer is yes, no need to efile again.

5. Please PRINT and MAIL your tax return before April 15th. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue and ask them how to proceed.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

IND-901
Description
The Security Administration's records indicate your social security number belongs to a deceased individual.To correct, click here to verify your social security number has been entered correctly. If your social security number is correct, you will need to contact the Social Security Administration at 800.772.1213.
Solution

1. Don't worry or panic- Sign in to your efile.com account. 

2. Click on the "Name and Address" link on the left side of your account screen.

3. Check your Social Security Number on this screen.

4. If your SSN is correct on your efile.com tax return and the taxpayer is deceased, make sure that you indicated on the "Name and Address" screen that you're filing the return on the taxpayer's behalf. If you are the taxpayer and you are not deceased, no need to efile again, there may be an error in the IRS records. Don't worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return.

5. Please PRINT and MAIL your tax return before April 15th. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

F1040EZ-526-02
Description
The date of birth entered for your spouse does not match IRS records. Click here to correct the date of birth. If the spouse's date of birth on the Name & Address screen is already correct, you will need to call the IRS to request your records be updated. The IRS taxpayer hotline phone number is 800.829.1040.
Solution

1. Don't worry or panic - just Sign in to your efile.com account.

2. Click on the "Name and Address" link on the left side of your account screen.

3. Check all birth date entries and verify accuracy. If you detect an error, correct it and efile your tax return again, no extra charges.

4. If you verified that the information you entered into efile.com exactly matches the Social Security card, and that the birth date is correct and has been entered in MM/DD/YYYY format, please call the Social Security Administration (SSA) at 1-800-772-1213 to verify your data with the SSA's records. If your birth date does not match, your return will continued to be rejected. It will take the SSA between 4-6 weeks to correct this.

5. IF SSA/IRS records do not match your spouse's birth date at this time, please PRINT and MAIL your tax return by the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. Once you have mailed your return to the IRS, please call the IRS at 1-800-829-1040 to inform them about the issue and ask them how to proceed. Make sure you get your spouse's birth date corrected with the SSA so you don’t have this problem again next year.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

IND-031-03
Description
When you filed your return you answered that you did not file a return with the IRS last year. But IRS records show that you filed. You'll need your adjusted gross income (AGI) from last year's return to continue. As you re-file your return please answer Yes when asked if you filed a return with the IRS last year. Then we'll ask you for your AGI. Click here to re-file your return. How do I find my AGI? For your 2015 AGI, use the amount from: • Form 1040EZ, line 4 • Form 1040, line 37 • Form 1040A, line 21 What if I don't have my 2015 return? If you don't have access to your prior year return, you can get a transcript with your AGI directly from the IRS. It's free and you can quickly get your transcript online by visiting the IRS transcript website.
Solution

1. Don't worry or panic- Sign in to your efile.com account.

2. Click "File" on the left side of your account screen and follow the on-screen prompts until you reach the screen that asks you "Did you file a tax return with the Internal Revenue Service (IRS) last year?" Simply answer "Yes" and click "Continue."

3. Follow these instructions on how to locate and enter your prior-year AGI: http://www.efile.com/tax-help/adjusted-gross-income/#instructions. Once you enter your prior-year AGI, click "Continue." If you do not know your AGI from last year and you do not have a copy of your last years return, you can use the IRS Get Transcript Online to immediately view your AGI from your prior year return. You can find information on how to do this here: http://www.efile.com/tax-return/tax-return-copy/

4. You will go to a screen asking if the IRS provided you with an Identity Protection PIN (IP PIN). Only answer "Yes" if you received one. Otherwise, answer "No" and you will not be asked to enter a 6-digit IP PIN.

5. You will be asked for an electronic signature PIN on the "Finish Signing Your Return" page, but this is a number you can make up on the spot and is not the same as the prior-year AGI you entered to identify yourself. This last PIN can be any five digits except "00000" or "12345" or all the same digits like "55555".

6. If you entered your AGI correctly, there may be an error in IRS records. Please PRINT and MAIL your tax return before the tax return deadline. Click "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

7. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform of the issue. 8. Contact an efile.com Taxpert to assist you with any questions your might have.

F1040EZ-524-01
Description
Your date of birth does not match IRS records. Click here to correct your date of birth, then re-file your return. What if it's correct? If your date of birth on the Name & Address screen is correct, verify the name and Social Security Number. If all are entered correctly, call the IRS at (800 829-1040) and request that your records be updated.
Solution

1. Don't worry or panic- Sign in to your efile.com account.

2. Click "Name and Address" on the left side of the account screen. 

3. Check all dates of birth on this page including any spouse and dependent dates of birth.

4. If the date of birth is correct on your tax return, check the name and Social Security number. If they're correct, there's no need to efile again since the IRS would need to update their records.

5. Please PRINT and MAIL your tax return before the tax return deadline. Click "My Account" and you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them of the issue so they can update their records. 

7. Contact an efile.com Taxpert to assist you with any questions your might have.

IND-181-01
Description
The IRS expected you to provide an Identity Protection Personal Identification Number (IP PIN) when you e-filed. Generally the IRS mails you a letter (called a CP01A notice) containing this IP PIN. You'll need to find your IP PIN to re-file your return. What if I can't find my IP PIN? No problem. You can retrieve your IP PIN by visitng www.irs.gov/getanippin and following the instructions there. When you've retrieved your IP PIN you'll be ready to re-file your return.
Solution

1. Don't worry or panic- Sign in to your efile.com account.

2. Click "File" on the left side of the account screen and follow the on-screen prompts until you reach the screen that asks you if you filed a return with the IRS last year. Select "Yes" and click "Continue." If you answer "No", we will automatically enter a "0" for you as your prior-year AGI.

3. You will go to a screen where you can enter your prior-year AGI if you selected "Yes" in the previous step. Click "Continue."

4.  You will go to a screen asking if the IRS provided you with an Identity Protection PIN (IP PIN). Answer "Yes" and click "Continue."

5. Enter your 6-digit IP PIN (you can obtain it from your mailed CP01A notice or at www.irs.gov/getanippin) and click "Continue."

6. Follow the rest of the on-screen prompts to re-efile your return at no extra charge. 

7. If you do not have your IP PIN, please PRINT and MAIL your tax return before the tax return deadline. Click "My Account" and you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

8. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them of the issue. 

9. Contact an efile.com Taxpert to assist you with any questions your might have.

F1040-524-01
Description
Your date of birth does not match IRS records. Click here to correct your date of birth, then re-file your return. What if it's correct? If your date of birth on the Name & Address screen is correct, verify the name and Social Security Number. If all are entered correctly, call the IRS at (800 829-1040) and request that your records be updated.
Solution

1. Do not worry or panic- Sign in to your efile.com account. 

2. Click on the link "Name and Address" on the left side of the page.

3. Check all dates of birth on this page including spouse and dependent dates of birth.

4. If all dates of birth are correct on your efile.com tax return, no need to efile again, there may be an error in the IRS records. Do not worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return.

5. Please PRINT and MAIL your tax return before the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

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