e-Collect Refund Status Lookup

Question:
How to look up your tax refund status when you select the e-Collect payment method, refund distribution.



Article, Solution:
Money Transfer

When you select to have your tax preparation fees deducted from your refund, your funds are first sent to our partner bank, MetaBank, before being sent to your bank account via EPS Financial. You can track the status of your refunds after they are disbursed by the IRS.

Step 1: Verify if your tax return was accepted by the IRS after you e-filed your return. Sign in to your eFile.com account and check on the right-side page.

Step 2: If your return was accepted by the IRS, check your tax refund status with the IRS.

Step 3: Only after the IRS has released your tax refund, check your tax refund status with our partner bank e-collect/Meta Bank here: https://www.myepstax.com/

The general turnaround time once the funds are received by EPS is 1-3 business days. If your tax refund was released by the IRS over 4 -5 days ago and you do not see an account or status with e-collect/Meta Bank, here is what most likely happened:

Your e-Collect application was unfortunately not accepted by EPS/MetaBank due to increased consumer identity protection measures implemented by banks while processing tax refunds. Even though this measure will increase security, it also inadvertently affects taxpayers like yourself. We at eFile.com have been in contact with the processing bank to provide more timely detailed information on the status of why your application was not accepted. In this case, the bank is required to return your tax refund back to the IRS for either direct deposit to your bank or via a personal check in the mail. When this happens, you will not be charged any tax preparation fees by eFile.com and all your services are free.

If you have more questions on this, contact the IRS about the status of your tax return refund. You might experience long hold times, but you can also call: 1-800-829-1954 or 1-800-829-1954.

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