Two-Factor Authentication

How to set up and use two-factor authentication or 2FA?

Article, Solution:
You can use your phone or authenticator app as a form of two-factor authentication within your eFile account.

On, we want to keep your information safe through an additional level of security called two-factor authentication. This is done one of two ways through your eFile account:

  • Phone Number as two-factor authentication
  • Authenticator App as two-factor authentication.

During sign-up, you have the option to either select or skip two-factor authentication. You can also add two-factor authentication later from My Account after you sign up or sign in again.

If you lose access to the phone number or app and need to remove the information from the account as it is preventing you forming signing in, contact us here.

A: Phone number-based two-factor authentication:

Under My Account, select Set up using your phone number. After adding your phone number, you will receive a one-time code via text message; enter this to verify your phone and enable 2FA. Once this is done, you will be sent a code the same way the next time you sign into your account - you can elect to turn this feature off at any point.

B: Authenticator App-based two-factor authentication: Download this or any other Authenticator App and install it on your phone:

  1. After you have downloaded your phone app, click the "Set up using an app" button.

  2. Enter a name for this authentication setup.

  3. Scan the QR Code on this screen with your authentication app on your phone and enter the 6-digit code shown to you in the box at the bottom of this screen.

During Account Sign-In, you will be asked to enter the 6-digit code from your authentication phone app. You will be signed into your account once you enter this code and click the "Confirm" button.

See additional information on how keeps your information safe.