Password, Username Recovery. Email update.

Question:
How to recover an eFile.com account username or password. How to update an email address.


Article, Solution:

The following account recovery options are available on this page:

  • Forgot Username: Step 1
  • Forgot Password: Step 2
  • Email Address Access: Step 3 - 7.

Select and click on one of these 3 options. Start here.

image description

Step 1: Username Recovery: Enter your account email address. If you enter the incorrect email address, you will not receive your username. If you do not remember your email address, click on I no longer have access to the email on my account.

image description

Step 2: Password Recovery: Enter your account username. If you do not remember your username, use Step 1 above to recover your username. After you clicked Get Password, you will receive an email to the email address listed in your account with a link to reset your password. After clicking on that link, you will need to answer at least one security question you created during account sign up. Then, sign in with your new password.

image description

Step 3: E-mail Change/Recovery: I no longer have access to the email on my account. This allows an eFile.com account owner to change the email address on the account before setting also a new password. When this option is used , the real ID is verified by entering tax return related questions. If this verification is successful, the user must then answer the security questions entered for the account followed by out-of-wallet security questions to verify the identity. Once that information is verified, the email address and password on the account can then be updated.

image description

Step 4: Answer an account security question your created during account sign up

recovery

Step 5: Answer 4 or 5 questions related to your personal identity verification

security recovery

Step 6: Enter your new email address. Check the inbox of your new email address and copy/paste the code here and click Submit Code.

recovery

Step 7: You will see the same screen as in Step 3 with the information you entered, then click on I'm not a robot. On the next page, you will be asked to select a new password. After that, you can sign in and receive codes to your new email address.

Please contact support for further assistance.

WatchIT