Many taxpayers have experienced various issues as the IRS was not able to verify their correctly entered 2019 AGI amount.
Here is some background on the 2019 AGI problem: the IRS has a backlog of 6.7 million 2019 tax returns that have not yet been processed and, as a result, the AGI is not available. Taxpayers have reported receiving their 2019 refunds or having their tax paid, yet the IRS does not have record of their AGI. This could have been the reason why your return got rejected as they might not have your 2019 return/AGI in their systems yet.
We have even seen cases when taxpayers entered the correct 2019 AGI as posted on their 2019 tax transcript, yet their return still got rejected by the IRS - not eFile.com. Only after the taxpayer entered 0 - as in the number zero - as their 2019 AGI amount did their return get accepted by the IRS.
If your 2020 return was rejected your return for an AGI the IRS did not expect, click File and attempt to e-file again - you will be prompted to enter your AGI from 2019. Enter the AGI from the 2019 return exactly as it appears. If can not locate your 2019 return, see how to get a copy of your previous return or how to find your 2019 AGI. If you still face issues, report “0” as your 2019 AGI.