Online eFile Federal Tax Return Error Code or Rejection Message

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If your online efile tax return was rejected, don't worry, since a rejection of an efile completed online tax return usually requires only a small correction.

Please sign back into your tax return http://www.efile.com/my-tax-return/ and follow the instructions on what to do to correct your online tax return. Once you have completed the correction, please efile your tax return again (no extra charges apply).

For eFile State related tax return corrections or rejections notices please click here.

IRS Federal Tax Return efile Rejection Error Codes: 

Reject Code IRS Federal Income Tax Return efile Rejection Code Message
IND-031-01
Description
The IRS requires you to enter the exact prior year’s AGI (Adjusted Gross Income) of your originally previous tax year filed return in order to efile. As a substitute for the AGI you can obtain and enter an IRS PIN (Personal Identification Number). The information (AGI or PIN) you entered on your efile.com tax return does not match the IRS record.
Solution

1. Don't worry or panic- Sign in to your efile.com account.

2. At the same time open this efile.com instruction page on how to correct your AGI or PIN.

Tip: Please verify the accuracy of your prior year AGI (never just guess this number). If you can’t recall or have access to the AGI from last year, get an IRS PIN (Personal Identification Number) instead.

Obtain the PIN online here: http://www.efile.com/my-efile-pin/ OR call 1-866-704-7388 and follow the instructions.

(Exception: If your prior tax year return was not processed by the early part of December last year, you must enter a “0” for your Prior Year AGI. Call 1-800 829-1040 to see if you need to enter a zero for the prior year AGI).

3. Contact an efile.com Taxpert to assist you with any questions your might have.

FW2-502
Description
The the Employer Identification Number (EIN) you entered from your W-2 does not match the IRS electronic records. Please check to make sure you entered it correctly.
Solution

1. Do not worry or panic- Sign in to your efile.com account.

2. Click the "Review" link on the left and scroll down to the "Show all forms I've completed" link. Click that link, then click the W-2 form link.

3. Check the EIN field to see if you entered it exactly as it appears on the W-2 you received from your employer. If it is, you should contact the employer and ask if they gave you an incorrect EIN.

4. If the EIN is correct, it must be an error in IRS records and you do not need to re-efile your return. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return by the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS, please call the IRS at 1-800-829-1040 to inform them about the issue and ask them how to proceed.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

F1040EZ-524-01, F1040A-524-01, F1040-524-01
Description
The primary date of birth does not match with the IRS records. The IRS receives this information from the Social Security Administration (SSA). Please sign into your efile.com account and verify all the birth dates (e.g. spouse, dependents etc).
Solution

1. Don't worry or panic - just sign in to your efile.com account.

2. Click on the link "Name and Address" on the left side of the page.

3. Check all birth date entries and verify accuracy. If you detect an error, correct it and efile your tax return again, no extra charges.

4. If you verified that the information you entered into efile.com exactly matches the Social Security card, and that the birth date is correct and has been entered in MM/DD/YYYY format, please call the Social Security Administration (SSA) at 1-800-772-1213 to verify your data with the SSA records. If your birth date does not match, your return will continued to be rejected. It will take the SSA between 4-6 weeks to correct this.

5. IF SSA/IRS records do not match your birth date at this time, please PRINT and MAIL your tax return before the tax return due date. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. Make sure you get your birth date corrected with the SSA so you don’t have this problem again next year.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

R0000-500-01
Description
The taxpayer Social Security Number (SSN) entered does not match the IRS efile system. The IRS receives this information from the Social Security Administration (SSA). Please sign into your efile.com account and verify that the SSN was entered correctly.
Solution

1. Do not worry or panic- Sign in to your efile.com account. 

2. Click on the link "Name and Address" on the left side of the page.

3. Check all Social Security Numbers on this page including spouse and dependent SSNs.

4. If all SSNs are correct on your efile.com tax return, no need to efile again, there may be an error in the IRS records. Do not worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return.

5. Please PRINT and MAIL your tax return before the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

IND-183
Description
The IRS efile system noted that your spouse did not enter a valid Identity Protection Personal Identification Number (IP PIN) that matches what is in the IRS e-file database.
Solution

1. Don't worry or panic- Sign in to your efile.com account.

2. Enter your spouse's IP PIN (the 6-digit PIN listed in the letter the IRS sent to your spouse) on the "Identity Protection PIN & Active Military Duty" screen (to add the screen, click Review on the left, search for "IP PIN" in the search box at the bottom of the screen, and click the light blue link next to the form name to add the screen).

3. Enter your spouse's IP PIN and click the green "Save" button. Don't worry about the top section.

4. Click "File" on the left menu and follow the on-screen prompts to re-file your return.

However, if your spouse does not have the IP PIN, please PRINT and MAIL your tax return before the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

5. Contact an efile.com Taxpert to assist you with any questions your might have.

R0000-902-01
Description
The IRS efile system noted that this tax return is another or duplicate return with the same TIN (Taxpayer Identification Number) or primary taxpayer’s Social Security Number (SSN). The IRS efile system can only accept one tax return with the same TIN or SSN per tax year.
Solution

1. Don't worry or panic- Sign in to your efile.com account.

2. Click on the link "Name and Address" on the left side of the page.

3. Check all Social Security Numbers on this page including spouse dependent SSNs.

4. If all SSNs are correct on your efile.com tax return, no need to efile again, since the IRS has already accepted a tax return with the SSN on record.

5. Please PRINT and MAIL your tax return before the tax return deadline. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to find out who filed a tax return with your SSN for the current tax year. You might be a victim of Identify Theft - please learn more about Identity Theft here.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

IND-181
Description
According to the IRS efile system, you did not enter a valid Identity Protection Personal Identification Number (IP PIN) that matches what is in the IRS e-file database.
Solution

1. Don't worry or panic- Sign in to your efile.com account.

2. Enter your IP PIN (the 6-digit PIN listed in the letter the IRS sent to you) on the "Identity Protection PIN & Active Military Duty" screen (to add the screen, click Review on the left, search for "IP PIN" in the search box at the bottom of the screen, and click the light blue link next to the form name to add the screen).

3. Enter your IP PIN and click the green "Save" button. Don't worry about the top section.

4. Click "File" on the left menu and follow the on-screen prompts to re-file your return.

However, if you do not have the IP PIN, please PRINT and MAIL your tax return before the due date of the return. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

5. Contact an efile.com Taxpert to assist you with any questions your might have.

IND-508
Description
The IRS efile system found that someone has filed a joint tax return and entered your Social Security Number (SSN) as the spouse on that return. The IRS efile system can only accept one tax return with the same SSN per tax year.
Solution

1. Don't worry or panic- Sign in to your efile.com account. 

2. Click on the link "Name and Address" on the left side of the page.

3. Check all Social Security Numbers on this page including spouse and dependent SSNs.

4. If all SSNs are correct on your efile.com tax return, ask your spouse if he or she already filed a joint return. If the answer is yes, no need to efile again.

5. Please PRINT and MAIL your tax return before April 15th. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue and ask them how to proceed.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

R0000-503
Description
The spouse Social Security Number (SSN) you entered on your tax return does not match the information in the IRS efile system. The IRS receives this information from the Social Security Administration (SSA).
Solution

1. Don't worry or panic-Sign in to your efile.com account. 

2. Click on the link "Name and Address" on the left side of the page.

3. Check all Social Security Numbers on this page including spouse and dependent SSNs.

4. If all SSNs are correct on your efile.com tax return, no need to efile again, there may be an error in the IRS records. Don't worry, it happens a lot more than you might think. Since it generally takes 15 days for the IRS to update their records, you will need to print and mail your return.

5. Please PRINT and MAIL your tax return before the tax return due date. Under "My Account" you will find a PDF copy of your tax return; here are the IRS mailing addresses. If your state tax return got rejected, please PRINT and MAIL it as well. Here are the mailing addresses by state (see under "Where to Track Your State Tax Refund" - the state agency link is in the pop up).

6. After you have MAILED your tax return to the IRS please call the IRS at 1-800-829-1040 to inform them about the issue.

7. Contact an efile.com Taxpert to assist you with any questions your might have.

IND-032-01
Description
The information (prior-year Adjusted Gross Income value or Personal Identification PIN) you entered for your spouse on your efile.com tax return does not match the IRS record. The IRS requires your spouse to enter the exact prior year’s Adjusted Gross Income (AGI) of your originally previous tax year filed return in order to efile. As a substitute for the AGI, your spouse can obtain and enter an IRS Personal Identification Number (PIN).
Solution

1. Don't worry or panic- Sign in to your efile.com account. At the same time open this efile.com instruction page on how to correct your AGI or PIN.

2. Verify the accuracy of your spouse's prior year AGI (never just guess this number). If you can’t recall or have access to the AGI from last year, get an IRS PIN (Personal Identification Number) instead. Obtain the PIN online here: http://www.efile.com/my-efile-pin/ OR call 1-866-704-7388 and follow the instructions.

However, if your prior tax year return was not processed by the early part of December last year, you must enter a “0” for your spouse's Prior Year AGI. Call 1-800 829-1040 to see if you need to enter a zero for the prior year AGI. 

3. Contact an efile.com Taxpert to assist you with any questions your might have.

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